Travel Agent - Group Air Specialist

Landmark Incentive Marketing, Inc.; Chicago (IL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k)

Health, life, and insurance benefits

Paid time off

Job summary

Landmark Incentive Marketing, Inc. in Chicago is seeking a Travel Agent Air Coordinator / Air Planner to coordinate air travel for large incentive programs. You will work with the Air Department and Program Managers to book group air and manage blocks on Sabre GDS.

The role requires strong Sabre GDS experience, ticketing knowledge, and excellent organizational and communication skills. This is an on-site, full-time position based in Chicago, IL.

Qualifications

• Minimum 2+ years of Sabre GDS experience in the travel industry.
• Strong knowledge of ticketing, exchanges, refunds, and voids.
• Familiarity with airline contracts and fare structures.
• Ability to forecast group airfares for future programs.
• Proficient in MS Word, Excel, Outlook, and Access.

Responsibilities

• Book airline reservations using Sabre GDS, ensuring accuracy and compliance with airline contracts and IATA regulations.
• Confirms the most logical flight itinerary based on event parameters, best schedule, block space, and participant preference.
• Confirms best fares for group travel by utilizing applicable airfares, negotiated group blocks, and corporate discounts.
• Manage and ticket group Air Blocks in compliance with airline rules and regulations.
• Provide exceptional customer service via phone and email.
• Issue tickets and update financial records to support accounting processes.
• Track and reconcile all ticketing expenses; manage the overall program air budget.

Skills

Sabre GDS experience

Ticketing knowledge

Organizational skills

Communication skills

Problem-solving

Tools

Microsoft Word

Excel

Outlook

Access

Job description

Job Title: Travel Agent - Group Air Specialist

Department: Air Department

Reports To: Manager of Air Planning & Purchasing

Location: Chicago, IL (On-site, full-time in person position)

About the Role

We are seeking a detail-oriented and customer-focused Travel Agent Air Coordinator / Air Planner to join our Travel Department. In this role, you will collaborate with the Manager of Air, Account Executives, and Program Managers to coordinate air travel arrangements for large incentive travel programs. This fast-paced position offers the opportunity to gain valuable experience within the incentive travel and hospitality industry while working alongside a team of seasoned travel professionals.

Key Responsibilities

• Book airline reservations using Sabre GDS, ensuring accuracy and compliance with airline contracts and IATA regulations.
• Confirms the most logical flight itinerary based on event parameters, best schedule, block space, and participant preference.
• Confirms best fares for group travel by utilizing the most applicable airfares, negotiated group blocks, and corporate discounts applicable to assigned program.
• Responsible for managing and ticketing group Air Blocks in compliance with airline rules and regulations.
• Provide exceptional customer service via phone and email.
• Issue tickets and update financial records to support accounting processes.
• Track and reconcile all ticketing expenses; managing the overall program air budget throughout program planning and financial reconciliation post program.
• Monitor flights, resolve cancellations or misconnects, and coordinate with airlines and Travel Directors to provide timely solutions. This may include evenings and weekends.
• Ensure accuracy of all passenger information, flight data, and reports.
• Enter and maintain program data in Landmark software generating detailed air travel reports.
• Collaborate with Operations to confirm updated and accurate travel details.
• Participate in regular team meetings and report progress to the Air Department Manager.
• Maintain confidentiality of both company and client information.
• Perform additional duties as assigned.

Qualifications

• Minimum 2 years of Sabre GDS experience in the travel industry (required).
• Strong knowledge of ticketing, exchanges, refunds, and voids.
• Familiarity with various airline contracts and fare structures.
• Ability to research and forecast group airfares for future programs.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple programs in a deadline-driven environment.
• Proficiency in Microsoft Word, Excel, Outlook, and Access.
• Professional, detail-oriented, and collaborative team player with a positive attitude.
• 401(k)
• Health, life, and insurance benefits
• Paid time off
• Job Type: Full-time
• Certification: Sabre or other GDS airline experience (required)
• Relocation: Must relocate to Chicago, IL 60606 prior to start date