Trauma Healing Crisis Specialist EMPACT

988 Lifeline; Tempe (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

10 paid holidays per year

Medical plans

Dental plans

Life/AD&D and Long-term Disability

Tuition Reimbursement

Licensure Reimbursement

Elder Care assistance

Pet Insurance

Job summary

EMPACT-SPC, part of La Frontera Arizona, is seeking a Trauma Healing Crisis Specialist to provide trauma-informed assessments and direct counseling to individuals and families impacted by crime. You will manage referrals, conduct intake and crisis interventions, and collaborate with hotline staff, therapists, and community partners.

The role requires a Bachelor's degree in a related field, empathy, strong communication skills, and the ability to work independently in a busy setting with weekly

Qualifications

• Bachelor's degree or equivalent education/experience meeting BHT requirements as per ADHS.
• Ability to understand victims' needs, listen with empathy, and engage diverse individuals.
• Strong written and oral communication skills.
• Detail oriented with strong organizational abilities.
• Ability to work flexible workloads and maintain professional boundaries.
• Proven crisis intervention and independent judgment in high-stress settings.

Responsibilities

• Oversees and processes referrals to meet needs promptly.
• Conducts intake assessments and crisis counseling for youth, adults, and families.
• Identifies advocacy and referral needs and makes mandatory reports.
• Coordinates with other departments for continuity of care and provides risk assessment.
• Ensures quality service delivery and proper documentation.
• Maintains client records per agency policies and data collection.
• Provides on-call shift weekly and possible overnight/crisis coverage as needed.
• Trains interns, pool staff, and new employees as assigned.
• Engages in meetings and supervision; supports fundraising as requested.

Skills

Empathy

Crisis intervention

Communication skills

Detail orientation

Organization

Independent judgment

Education

Bachelor's degree in Psychology, Counseling, Social Work, Marriage and Family Therapy, or related field

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Active Regular Full-Time Tempe, AZ, US

Who we are:

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.

What you’ll do:

The Trauma Healing Crisis Specialist will provide assessments and direct service counseling, individually and in group settings, to individuals and families who have been impacted by crimes, including, but not limited to, sexual assault, domestic violence, human trafficking, attempted homicide, stalking, etc. They will provide these services using trauma-informed interventions.

• Oversees and processes new referrals from local law enforcement agencies and other community partners to ensure that needs are met in a timely manner.
• Provides office-based intake assessment and crisis counseling to youth, adults, and families.
• Identifies victims’ personal advocacy, provisions and assistance needs, including appropriate internal and external referrals. Makes mandatory reports to appropriate authorities regarding child or vulnerable adult abuse or neglect.
• Coordinates communication with other departments in the agency for continuity of care. Collaborates with hotline staff, trauma advocates and therapists, as well as community agencies to provide risk assessment, crisis intervention, and psychoeducation about trauma symptomology, behavior management, stabilization and parenting training.
• Ensures quality service delivery including clinical care and all associated documentation and complies with the agency’s standard of care for service delivery. Assists with Quality Management and Utilization Review as assigned by management.
• Maintains all client records in accordance with agency policies and procedures. This includes appropriate phone documentation, intake documentation, endangerment triaging, treatment planning, referral triaging, risk planning, termination documentation, interagency reports, follow-up documentation and all necessary data collection.
• Provides and delivers an assigned on-call shift on a once-a-week basis. Follows the THS special projects procedures for overnight special project calls. Includes providing mobile crisis assessments, intervention services, and in-home support services to clients throughout Maricopa and surrounding counties. This position receives a differential in pay, as a result, which is specific to this position only. If one wishes to accept a different position in the agency, the differential would not follow.
• Provides instruction and training for interns, pool staff, and new staff as assigned by the Program Manager.
• Provides and delivers at least 40 hours of work per week. May be required to work beyond shift with no advanced warning if a crisis warrants.
• Participate in all regularly scheduled department meetings and weekly individual supervision meetings.
• Develops and maintains effective working relationships with all related state, community behavioral health, and contracting organizations.
• Participates in agency fund raising activities as requested by management.

What you’ll provide:

• Bachelor's degree in Psychology, Counseling, Social Work, Marriage and Family Therapy, or related field required; OR Any combination education/experience that meets BHT requirements as stipulated by ADHS.
• Demonstrated ability to understand the needs of victims and their families, listen empathically, remain non-judgmental, and relate positively to all persons regardless of age, race, creed, gender or sexual orientation.
• Strong computer skills including experience with Microsoft Office.
• Excellent oral and written communication skills.
• Detail orientation and strong organization skills.
• Able to be flexible with workload and availability.
• Strong internal and external customer service skills.
• Problem solving and analytical skills.
• Ability to exercise independent judgment and maintain appropriate professional boundaries.
• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, and recognize personal limitations.
• Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.

What you’ll experience:

• The typical work environment will be working indoors, in an office environment. Once a week overnight on-call will be community-based.
• Employees must be able to lift up to 15 pounds at times.
• This position requires the candidate to be 21 years old or older at time of employment.
• A fingerprint clearance card is a requirement of employment.
• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
• If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required.
• Occasional travel to training may occur as-needed.

What we’ll offer:

• Generous PTO
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Company paid Life/AD&DD and Long-term Disability
• Voluntary additional Life and Short-term Disability
• Tuition Reimbursement
• Licensure Reimbursement
• Elder Care assistance
• Pet Insurance and much more!

EMPACT-SPC is licensed by the Arizona Department of Health Services, and accredited by the American association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF).

EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason.

EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.