Transporter - Saint Mary Campus

Mayo Clinic; Rochester (MN); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision plan

HSA/FSAs

Retirement plan

Job summary

Mayo Clinic in Rochester, Minnesota is seeking a Transporter to provide direct patient transport, assist nurses and staff, and ensure patient safety throughout rounds. This role requires standing and walking long shifts, and lifting up to 350 pounds with assistance, along with clear communication and teamwork.

The position offers full-time hours with varied shifts, and requires a high school diploma plus customer service experience.

Qualifications

• High school diploma or equivalent is required.
• Three years of customer service experience required.
• One year hospital, clinical, or patient care experience preferred.
• Strong verbal communication and interpersonal skills.
• Able to handle high-stress situations professionally.
• Proficient in Microsoft Word and Outlook.

Responsibilities

• Transport patients, visitors and items safely within the facility.
• Provide clear verbal handoffs to care team members during transfers.
• Operate transport equipment and document requests via computer or dispatch.
• Monitor patient condition during transport and respond to changes.
• Stand and/or walk long shifts; assist with lifting up to 350 lbs with help.

Skills

Verbal communication

Customer service

Microsoft Word

Outlook

English proficiency

Problem solving

Teamwork

Independent work

Education

High school diploma or equivalent

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Has direct patient contact and frequent interaction with nurses, radiology techs, desk staff, door attendants, etc. Transport patients, visitors, and patient-related items in a safe and efficient manner. Provide detailed verbal communication to appropriate care team member as part of the handoff during drop off and pick up of patients which includes confirming patient identification. Functions independently and as a team member with minimal supervision and possesses knowledge in the use of a smart phone. Proper input and management of transport requests may be required via computer and/or with General Service dispatch via telephone. Safely operate multiple types of motorized patient transport equipment. Disinfect equipment after each patient use and request maintenance as needed. Perform wheelchair roundups to storage locations or designated floors.
Employees in this role will stand and/or walk 10-12 miles per 8-hour shift and frequently push/pull patients up to 200 pounds and occasionally up to or exceeding 350 pounds. Transport patients who require the use of oxygen, intravenous pumps, wound vacs and/or other special equipment. Uses various medical equipment and partners with the healthcare team to ensure patent safety and an oxygen warning card is completed. Understands and adheres to the medical isolation precautions, protocols, and PPE requirements. Confirm these precautions with Epic information and a member of the patient’s care team. At the direction/assistance from member(s) of the medical care team, frequently perform lateral slide transfers with the use of a slider board and slider sheet to transfer patients to/from beds and/or stretchers and occasionally assist with hooking up/disconnecting ceiling lift slings.
Provide patient and visitor assistance as necessary. Transport critical care patients requiring Nurse and/or Respiratory Therapist accompaniment. Monitor patient’s condition during transport when a patient care staff member is not accompanied. Be aware of the patient’s medical condition while in route. Recognize and monitor changes in the patient’s condition which may require a medical emergency call. Working hours may include days, evenings, overnights, holidays, and weekends with rotating days off. Staff may be required to attend meetings outside of normal work schedule and/or assist in the training of new employees. Minimum of 80 hours of on-the-job training is necessary to perform basic job functions.

Qualifications

Requires a high school diploma or equivalent and three years customer service experience required. One-year previous hospital, clinical or patient care experience preferred. Must be able to work independently and in a group setting with minimal supervision. Requires exceptional verbal communication skills as well as telephone and human relation skills to interact with patients, guests, and staff.
Must communicate effectively in a professional and respectful manner during high-stress situations. Must be able to adapt to unpredictable and stressful situations, while maintaining a calm and pleasant demeanor. Strong problem-solving skills are necessary. Must be able to demonstrate exceptional initiative and a proven ability to quickly respond to customer needs in a fast-paced work environment. Basic computer skills are required, with proficiency in Microsoft Word and Outlook. Must be able to read, write, speak, and understand English.

This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position. Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Exemption Status

Nonexempt

Compensation Detail

$20.98 - $29.19 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

72

Schedule Details

Week 1: Wed: 8:00am-4:30pm Thurs: Off Fri: 8:00am-4:30pm Sat: 8:00am-4:30pm Sun: 8:00am-4:30pm Mon: Off Tues: 8:00am-4:30pm Week 2: Wed: 8:00am-4:30pm Thurs: Off Fri: 8:00am-4:30pm Sat: Off Sun: Off Mon: 8:00am-4:30pm Tues: 8:00am-4:30pm

Weekend Schedule

Every Other 8a-4:30p

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.