Transporter I

Phoenix Children's; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Phoenix Children's Hospital is seeking an entry-level Transporter I to move pediatric patients across the campus, ensuring safety and patient identification at all times. The role requires you to follow infection prevention practices and maintain clear communication with families and hospital staff.

You will escort patients between units, assist with transfers, and keep equipment clean and ready for the next transport.

Responsibilities

• Transports pediatric patients safely to and from hospital areas.
• Verifies patient identity with two identifiers and confirms transport details with staff.
• Maintains infection prevention practices and cleans equipment between patients.
• Provides friendly, family-centered service and communicates clearly with patients and families.
• Ensures equipment safety, proper handling, and safe hand-offs to receiving staff.

Skills

Patient safety

Infection control

Customer service

Job description

Transporter I

Department: PCH-MAIN | Patient Transport Services
Location: Phoenix
Shift: Mon-Fri, Sat, Sun, Days, Nights, 8am-5pm
Category: Lobby Services
Posting #: 1070281
Employee Type: Varies

Position Summary

This position safely transports pediatric patients to and from all areas of the hospital in accordance with established policies, procedures, safety practices, and customer care standards. The Transporter I is accountable for accurate patient identification, timely and efficient transport, infection prevention, and a caring, family-centered experience for every patient and family served.

Position Duties

• Ensures patient safety and accurate patient identification before and during every transport.
• Confirms the transport request with the patient's nurse, care area, or technician before transport, including destination, isolation precautions, and any equipment or clinical escort required.
• Verifies patient identity using two patient identifiers, checking the ID band against the transport order before leaving the unit and at hand-off.
• Selects age- and size-appropriate transport equipment (crib, wagon, wheelchair, or stretcher) and uses safety straps, side rails, and brakes correctly.
• Never leaves a patient unattended during transport.
• Follows infection prevention practices, including hand hygiene, isolation precautions, and cleaning and disinfecting equipment between patients
• Provides friendly, patient and family-centered customer service throughout the transport experience.
• Greets patients and families, introduces self, and explains where the patient is going, using age-appropriate language.
• Protects patient privacy and dignity by keeping patients properly covered with a blanket, sheet, or towel and by safeguarding patient information.
• Escorts discharge patients, their families, and belongings to the discharge area or circle drive, and assists with moving the patient safely from the wheelchair, wagon, or stroller to the vehicle.
• Responds courteously to patient and family concerns, initiates first-line service recovery, and escalates to the supervisor when needed.
• Coordinates timely and efficient patient transport across multiple care areas.
• Responds promptly to transport requests and accurately updates transport status in the dispatch or tracking system in real time.
• Demonstrates efficiency by meeting department established metrics for transports.
• Communicates delays to the requesting and receiving areas and provides a clear hand-off to receiving staff.
• Maintains transport equipment in safe, clean, and working condition.
• Visually inspects, cleans, and inventories transport equipment at the start of each shift and after each use.
• Performs cleaning of equipment, as identified by department and Infection Prevention processes.
• Remove damaged or unsafe equipment from service, notifies the supervisor of service or maintenance needs, and reports safety events and near misses through the occurrence reporting system.
• Assists clinical personnel in transferring patients to and from beds, wheelchairs, or stretchers, and/or from cars using safe patient handling techniques.
• Participates in department and hospital-sponsored educational programs and quality and safety initiatives, along with staff meetings to maintain skills and competencies.
• Maintains patient confidentiality, meeting all HIPPA requirements.
• Participates in and performs all safety/quality checks as outlined by policies/processes.
• Helps to cover staffing needs
• Demonstrates ability to relate well to all care team members, families, patients, and co-workers.
• Shows courtesy, respect, and professionalism in all interactions.
• Assists in covering departmental staffing needs.
• Maintains positive attitude while working to meet departmental and organizational objectives.
• Demonstrates ability to follow instructions; and retain training.
• Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable