Transportation Systems Management & Operations Specialist I

CapMetro; Annapolis (MD); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Paid holidays

Leave annually (personal, vacation, &s

State pension

Deferred compensation

Health, dental, and vision plans

Tuition reimbursement

Job summary

Maryland Transportation Authority in Annapolis, MD is seeking an entry-level Transportation Systems/Operations Specialist I to support highway operations and ITS. You will monitor CCTV, operate DMS/CHART ATMS, and coordinate with police and maintenance to manage incidents and traffic flow.

This role requires clear communication under high stress, multitasking across multiple screens, and training for permanent status.

Qualifications

• High school diploma or equivalent.
• No prior work experience required.
• CHART Operator I Certification training must be completed.
• Medical examination and drug testing may be required.
• Must be legally eligible to work in the United States.

Responsibilities

• Access and verify incident/congestion conditions via CCTV, radio, and ITS data.
• Program and operate ITS devices for motorist information systems (DMS, HAR).
• Coordinate with police, maintenance, and recovery units.
• Monitor real-time traffic data and incident conditions.
• Utilize CHART ATMS and Lane Use signals to manage traffic flow.
• Prepare logs and reports on traffic conditions and incidents.
• Answer incident reporting network calls and relay to team leaders.

Education

High school diploma or equivalent

Job description

INTERVIEW AND HIRE POSITION

(All eligible candidates will be invited to interview based upon standardized MDTA organizational criteria)

NOTE: TO BE CONSIDERED FOR THIS POSITION YOU MUST APPLY AT https://www.governmentjobs.com/careers/mdotmd/jobs/5388084/transportation-systems-management-operations-specialist-i-highway-operations-t

Nature of Work: This is the entry level of technical highway operations/traffic management center work involving traffic systems control, incident/congestion management, and communications. Employees undergo training to learn to operate state of the art, computerized traffic management workstations designed to facilitate traffic flow and minimize congestion and security monitoring systems. Duties for this position include, however are not limited to, the following:

• Access and verify incident/congestion conditions via closed circuit TV (CCTV) surveillance, Two-way radio communications, Citizen reports, and Intelligent
• Transportation Systems (ITS) for incident detection and verification;
• Program and operate ITS devices for motorist information systems such as Dynamic Message Signs (DMS) and Highway Advisory Radio (HAR);
• Communicate with police, maintenance, and vehicle recovery units;
• Monitor real-time traffic data to detect roadway congestion/incidents;
• Program and operate motorist information systems;
• Utilize computerized programs such as the Coordinated Highway Action Response Team/Advanced Traffic Management System (CHART ATMS) and Lane
• Use Control (LUS) signals to capture traffic incidents and control traffic flow;
• Monitor and transmit radio communications;
• Program and operate media information network;
• Prepare and monitor various logs and reports pertaining to traffic conditions, incident management, intelligent transportation system devices; and
• Answer phone calls from incident reporting network and report incidents to team leader/management.

The ideal candidate will possess:

• The ability to communicate clearly and precisely in a “high stress” work environment;
• The ability to multitask, to include monitoring multiple computer screens and working in various computer programs, while updating information in real time.

Employees in this position will report directly to the Highway Operations Technician IV. Current vacancies are in Annapolis and Baltimore, Maryland. Additionally, the eligible list established from this announcement may be used to fill opportunities throughout the MDTA.

Employees are considered “Safety Sensitive” and “Essential Employees” and are required to work rotating shifts, to include evenings, nights, and weekends. In the event of emergency highway conditions, employees are subject to callback during scheduled off hours.

MDTA employees are offered a generous benefits package including:

• a minimum of 11 paid holidays
• a minimum of 27* days of leave annually (personal, vacation, and sick)
• access to the State Pension System
• deferred compensation plans
• excellent health, dental, and vision plans
• tuition reimbursement
• and more!
• *May be prorated based upon start date.

Minimum Qualifications:

Education: Graduation from high school or possession of a high school equivalency certificate.

Experience: None.

Your placement on an eligible list may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.

If you have held more than one (1) position at the same employer, please list each position that you held and the length of time that you held each position.

Licenses & Certifications:

Employees shall be required by the appointing authority to undergo training and successfully complete CHART (Coordinated Highways Action Response Team) Operator I Certification to be eligible for permanent status.

Additional Information:

1. An offer of employment shall be conditional on the result of a medical examination by the agency physician in order to determine the candidate’s ability to perform essential job related tasks .Employees in this classification are considered emergency and “Essential Employees” and may be required to sign and agree to all policies and procedures relating to “Essential Employee” status.
2. Candidates will be subject to pre-employment drug testing in accordance with Transportation Code of Maryland Regulations 11.02.11, Testing for Illegal Use of Drugs.
3. Employees in this classification are considered “Safety Sensitive” employees and are subject to substance abuse testing in accordance with Transportation Code of Maryland Regulations 11.02.11, Testing for Illegal Use of Drugs.

APPLICATION PROCESS:

Please apply online at https://www.governmentjobs.com/careers/mdotmd. RESUMES CANNOT BE SUBSTITUTED FOR THE ONLINE EMPLOYMENT APPLICATION. Paper applications (Form DTS-1) will not be accepted for this recruitment.

All applications must be received by 8/31/2026.

NOTES:

Please be advised that the State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Selected candidate(s) may be subject to background and reference checks.

The incumbent in this position may be a member of a covered bargaining unit.

The Maryland Transportation Authority is not sponsoring new employees in the application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.

WE ARE AN EQUAL-OPPORTUNITY EMPLOYER. MDTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.

MDOT has various careers for people of all experiences, backgrounds, and abilities who come together to contribute to one mission - connecting our customers to life’s opportunities. Join us in serving our Maryland residents, visitors, and businesses!

Reasonable Accommodations for persons with disabilities will be provided upon request.

Appropriate auxiliary aids and services for qualified individuals with disability will be provided upon request. Please notify in advance. MD Relay Service Number 1-800-735-2258 (TTY Number: 711). Bilingual applicants are encouraged to apply.

Issue Date: 08/17/2026