Transportation Specialist (2nd Shift)

Ascent On-Demand; Hudson (OH); Presencial; USD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) and employer matching

Life Insurance

Health, Dental, Vision Insurance

Paid Time Off (PTO)

Employee Assistance Program

Paid Holidays

Employee Wellness Program

Descripción de la vacante

Ascent Global Logistics is hiring a customer service specialist to support transportation management and 3PL operations. You will communicate with customers, rate shipments with carriers, and manage quotes, scheduling, and documentation from our Bellevue-based network.

The role requires experience in LTL concepts, TMS familiarity, and the ability to adapt to flexible shifts while delivering consistent service to our clients.

Formación

• College degree preferred.
• 2+ years in customer service, transportation management or 3PL experience.
• Understanding of LTL rating, including freight class, density and NMFC.
• Knowledge of LTL carrier tariffs and rules with accessorial charges.
• Ability to present and communicate to customers effectively.
• Understanding of transportation management systems (TMS).
• Manage inbound/outbound calls and responsive email communication.
• Convey business and service requirements to outside vendors.
• Work flexible shifts as needed.

Responsabilidades

• Receive shipment information via phone or email and rate with carriers to support cost savings.
• Review, approve, and execute quotes and shipments submitted via the web portal.
• Provide competitive quotes to customers through effective rating and carrier selection.
• Ensure shipments are picked up timely and delivered as scheduled.
• Dispatch carriers and provide bills of lading to customers/shippers.
• Resolve customer issues and propose corrective actions to improve service.
• Track and trace shipments as required or requested by customers.
• Suggest improvements to procedures to prevent shipment exceptions.

Conocimientos

Customer service

Transportation management

3PL experience

LTL rating

LTL tariffs

Communication

TMS knowledge

Vendor management

Flexible shifts

Educación

College degree preferred

Herramientas

TMS

Descripción del empleo

The shift for this position is Monday through Friday, 12:00pm EST to 9:00pm EST

About Ascent

Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent's offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers' most challenging logistics needs by providing industry-leading service and top-tier satisfaction.

Our Guiding Principles

At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and 'play hard' by creating an environment where tasks are performed with a can-do attitude from start to finish. We 'play smart' by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we 'play together' by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.

What You'll Do

• Effectively receive shipment information via phone or email and conduct rating with carriers in order to support cost savings to our customers
• Review, approve, and execute all quotes and shipments submitted via the web portal
• Provide competitive quotes to our customers through effective rating and carrier selection
• Ensure shipments are picked up on a timely basis and delivered as scheduled to meet our customer delivery requirements.
• Effectively dispatch carriers assigned to shipments and provide bills of lading to customers and/or shipper contacts.
• Resolve customer issues and recommend corrective and preventive actions in order to improve overall service to our customers.
• Track and trace shipments, as required, or when requested by customer
• Recommend, develop, and enhance operational procedures in order to improve internal processes and resolve shipment exceptions.
• Follow all internal or customer standard operating procedures in order to provide consistent quality service to our customers.
• Perform special projects and other duties as assigned by management
• Meet all assigned team or individual key performance indicators
• Ability to work within a dedicated team environment in order to provide consistency in service.
• Provide after-hours customer support, when assigned

What You'll Bring

• College degree preferred
• 2 or more years of customer service, transportation management, or 3PL experience
• Understanding of LTL rating, to include, freight class, density, and NMFC determination.
• Knowledge of LTL carrier tariffs and rules along with accessorial charges
• Ability to effectively present and communicate to customers
• Understanding of transportation management systems (TMS)
• Ability to manage inbound and outbound calls along with effective and responsive email communication
• Ability to convey business and service requirements to outside vendors
• Ability to work flexible shifts

Ascent's Competitive Benefits

• 401(k) and employer matching
• Life Insurance
• Health, Dental, Vision Insurance
• Short- & Long-Term Disability
• Paid Time Off (PTO)
• Employee Assistance Program
• Paid Parental Leave
• Employee Wellness Program
• Paid Holidays
• Employee Recognition Programs
• Flexible Spending Account (FSA)
• Tuition Reimbursement
• Health Savings Account (HSA)
• Overtime, Differential & Bonus Pay

Salary Range: $20 - $22