Transportation Specialist

Wyndham San Diego; San Diego (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical & Dental insurance

Vision insurance

Vacation and holidays

Pet insurance

401(k) matching

Hotel room discounts

Job summary

HEI Hotels and Resorts in San Diego Bayside seeks a Supervisory role to oversee Bell Persons, Door Persons and Drivers, ensuring service aligns with hotel standards and guest experiences during arrival and departure.

Responsibilities include staffing within budget, scheduling, delegating tasks, maintaining bell desk operations, communicating daily demands, training needs, and payroll/tip distribution to staff.

Qualifications

• High school diploma or equivalent required.
• Hotel experience preferred.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Ability to perform basic mathematical computations.

Responsibilities

• Supervise, train, schedule and evaluate Bell Persons, Door Persons and Drivers to meet hotel standards.
• Evaluate staffing requirements and prepare weekly work schedules within budget.
• Ensure Bell Desk coverage and postings are maintained; coordinate group luggage and arrivals/departures.
• Communicate anticipated business demands daily to staff and ensure knowledge of hotel services.
• Conduct performance appraisals and identify training needs for staff; document in logbook daily.

Skills

High school diploma

Hotel experience

Team leadership

Communication skills

Mathematical ability

Education

High school diploma or equivalent

Job description

About UsEmbodying Southern California’s laid-back style, the Wyndham San Diego Bayside pairs a refreshingly vintage vibe with all the modern-day essentials that San Diego visitors crave. Here at the Wyndham San Diego Bayside, we pride ourselves on our diverse culture and the amazing benefits of becoming an associate! Join our team of diverse individuals that work together to create lasting memories for our guests. We offer free lunch, discounted parking and a welcoming environment for all of our associates.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationSalary Range: $28.00 - $30.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoOverviewSupervise, train, schedule and evaluate Bell Persons, Door Persons and Drivers ensuring that all procedures are performed to the hotel's standards. Lead team in serving guests in a hospitable manner to ensure positive guest experience during arrival and departure.Essential Duties and ResponsibilitiesEvaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals. •Ensure that sufficient staffing is present to meet the daily business demands.Prioritize and organize work assignments; delegate work to staff. Assign specific tasks as they arise to the staff according to the rotation sequence.Ensure that the Bell Desk is attended at all times; that all posting positions are maintained.Communicate anticipated business demands daily with each associate (arrivals/departures, group functions, etc.).Ensure staff's knowledge of hotel services, features, and amenities.Answer telephone promptly, using correct greeting and telephone etiquette. Document guest calls/requests for Bell Person assistance.Maintain security and accurate record of all guest room keys issued to Bell and Door Staff.Monitor and ensure that Bell and Door Staff perform their job functions to the hotel's expected level of service.Conduct performance appraisals of designated staff pursuant to HEI policies and procedures.Determine and provide training needs to staff.Accommodate all guest requests in an accurate and efficient manner.Coordinate group luggage requirements.Monitor and maintain cleanliness and working condition of departmental equipment/supplies.Prepare work orders for equipment repairs and distribute to Engineering.Monitor and maintain the condition of lobby, hotel entrance, bell desk and luggage storage areas.Prepare and submit daily/weekly payroll records and tip distributions.Ensure that all pertinent information is documented in the logbook daily.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsHigh school diploma or equivalent required.Hotel experience preferred.Self-starting personality with an even disposition.Maintain a professional appearance and manner at all times.Must be willing to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodation.Ability to perform basic mathematical computations.Superior communication skills to provide information and associated services to hotel management and guests.Ability to establish and maintain effective working relationships with associates, customers and patrons.Motivate staff and maintain a cohesive team.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.