Transportation Specialist

EnergySolutions; Oak Ridge (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

EnergySolutions is seeking a Transportation Customer Service professional in Oak Ridge, TN to manage customer interactions, portal access, and coordination with operations and compliance teams. The role emphasizes regulatory familiarity, strong communication, and process improvement to support Hittman shipments.

You will administer the Customer Portal, work with the Trimble TMW system, and build trusted relationships with customers and business development.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 2 years customer service experience.
• Familiarity with DOE, NRC and DOT regulations.

Responsibilities

• Coordinate with customers and EnergySolutions personnel to resolve transportation issues and needs.
• Administer the Hittman customer portal process and update the Trimble management system (TMW).
• Develop strong relationships with Business Development and existing customers.
• Serve as liaison between customer and internal teams to resolve profiling and acceptance issues.

Skills

DOE regulations

NRC regulations

DOT regulations

Communication skills

Problem solving

Team player

MS Office

Education

Bachelor's degree or equivalent

Tools

EnergySolutions Portal

Trimble TMW

Oracle

Job description

Job Description/Tasks/Responsibilities

• Responsible for working with customers and EnergySolutions personnel to resolve transportation issues and needs for the approval of EnergySolutions customers and Hittman shipments. Administers the Hittman customer portal process for all Hittman shipments and updates the Hittman transportation system within the Trimble management system (TMW). Develops strong relationships with Business Development and existing customers.
• Acts as a liaison between the customer and EnergySolutions, Operations, Compliance, Shipping & Receiving and Business Development organizations to ensure issues related to Hittman transportation profiling and acceptance are resolved in a timely manner.
• Analyzes processes and identifies areas for improvement.
• Formulates policies and operating practices for Hittman customer service.
• Maintains and organizes all information and documentation related to transportation via utilization of EnergySolutions Customer Portal (Customer Portal) and the Trimble management system (TMW).
• Advises on Hittman capacity issues and systems issues (TMW and Oracle).
• Supplies expert advice to customers and EnergySolutions personnel regarding the Customer Portal. Fields questions, creates new user accounts granting system access to Customer Portal and provides training on the system.
• Provides Customer Portal support, processing and elevating questions through EnergySolutions Service desk.
• Works closely with IT personnel to improve software for Customer Portal as new processes are added.
• Responds to technical questions and information from customers regarding shipments. Evaluates whether the transportation information is within the parameters of the customer profile, contract, permits, and regulations.
• Reviews shipments, confirms required information and provides approved schedules to Shipping & Receiving. Contacts customers as necessary to update information or revise profiles as needed to approve shipments. Negotiates shipping capacity with customers.
• Develops and maintains strong relationships with Business development and existing customers. Interprets and understands customer needs and ensures customer requirements are met. Understands, in broad terms, customer contracts and business planning activities to ensure contract work is accomplished successfully.
• Performs other duties as assigned

Job Requirements/Skills

• Working Knowledge of applicable Department of Energy (DOE), Nuclear Regulatory Commission (NRC) and Department of Transportation (DOT) regulations
• Familiarity with transportation streams received at Hittman.
• Cognizant of Subject Matter Experts at ES Portal and TMW
• Strong written and verbal communication skills
• Effective problem solving skills
• Ability to be a team player
• Intermediate proficiency with Microsoft Office products

Physical/Mental Requirements and Working Conditions

• Ability to sit, stand, and walk
• Ability to perform highly repetitive motions with fingers, hands, wrists, and shoulders
• Ability to effectively communicate; speaking, reading, understanding, writing and hearing clear English; pass audiogram in hearing conservation program as required by location
• Basic math and computer skills
• Ability to work inside an office
• Ability to work alone, work with others, and interact with the public
• Ability to perform under deadline pressure
• Ability to understand and follow basic instructions and guidelines

Minimum Education, Experience and Certification Requirements

Education

• Bachelor's degree required or equivalent experience

Certifications

• None required

Required Experience

• A minimum of 2 years customer service experience

Preferred Experience

• None required

EnergySolutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.