Transportation Solutions Supervisor

DHL Group; Mechanicsburg (Cumberland County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Paid vacation

Job summary

DHL Group is seeking a Transportation Solutions Supervisor to lead a team of coordinators and planners, ensuring efficient load planning, timely shipments, and strong customer service within a fast-paced logistics environment.

You will oversee staff training, performance reviews, and the daily activities that keep operations safe, compliant, and productive, while driving continuous improvement initiatives across routes and processes.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 2+ years logistics or transportation industry experience.
• 1-3 years experience in lead/supervisor/management role preferred.
• Operations background required.

Responsibilities

• Supervise coordinators and planners to meet shipment objectives and plan daily loads.
• Oversee coordinator communication with internal and external customers.
• Maintain safe, clean, and fair work environment for associates.
• Deliver orientation, training, and performance reviews for staff.
• Ensure tools access and routine inspection/maintenance for associates.
• Oversee yard and shuttle operations.
• Improve productivity by optimizing processes and efficiency.
• Lead continuous improvement projects and share best practices.
• Plan daily workload and staffing to minimize unplanned overtime.
• Forecast workload, staffing, equipment, and space requirements.
• Coordinate carrier selections and exception load tenders.
• Communicate with internal and external customers to align expectations.
• Coordinate pickup times and shipment plans for distribution centers.
• Enforce company policies on safety, governance, and administration.
• Evaluate performance variances to identify root causes and actions.

Skills

Leadership experience

Operations planning

Problem solving

Communication skills

Education

Bachelor’s degree or equivalent experience

Job description

Transportation Solutions Supervisor

Would you like to join the Logistics Company for the World?Have you often wondered how products get from point A to point B? DHL Supply Chain does just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve,and eagerness to pursue continuous improvement opportunities… we look forward to exploringcareer possibilities with you!

Job Description

• Supervise coordinators and/or Planners to deliver on their objectives with customer shipments including daily load planning, receipts of load tenders, coordinating appointments for arrival and delivery.
• Oversee coordinator’s communication to internal and external customers and drive consistency
• Direct the necessary daily activity to ensure a safe, secure, clean and fair work environment for associates.
• Deliver associate orientation, training, performance reviews, and/or development as appropriate
• Ensure the associates have proper access to the necessary tools to perform their assigned duties and that the tools are routinely inspected and maintained.
• Yard and shuttle supervision
• Organize and lead the focus on improved productivity levels in a manner that first stresses effectiveness by improving processes and secondly stresses the efficiency of associate work.
• Participate in the completion of workshop action plans, projects and best practice sharing/implementation.
• Identify and execute continuous improvement opportunities that improves financial performance and service levels, enhancing value proposition for internal and external customers
• Plan, manage, and adjust the daily workload and staffing to minimize the unplanned overtime.
• Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished (i.e., staffing, equipment, space).
• Exception Route Planning - Build and validate (cost, service) load plans through EFMS, Topex, or TMS system or Red PrairieRoute interactive, expedite requests and ensure all principal request carrier selections are honored
• Ensure carrier receipt of exception based load tenders via 204, fax, or TMS equip
• Coordinate appointment acquisition to ensure adherence to customer delivery requirements
• Communicate exceptions with internal (DHL Supply Chain transportation, customer support, operations) and external customers (carriers, client transportation, client Customer Service Organizations) to ensure consistency in direction and expectations
• Coordinate carrier pickup times, and provide shipment plan to distribution center
• Ensure company policies are communicated, applied, and enforced (i.e., safety, accounting, operational, regulatory, and administrative).
• Maximizes quality and productivity by understanding job standards for each function, and evaluating performance variances in order to identify root cause and corrective action.

Communications - Example activities include staff meetings, customer interactions, vendor/service provider interactions, and internal communications with peers, staff and internal business unit departments.Specifically:

• Effectively communicate work task Standard Operating Procedures, convey key information during pre-shift meetings and ensure appropriate shift hand-offs.
• Provide a professional environment with relation to external customers and vendors such as drivers, dispatchers, and customer representatives.
• Consistent and frequent communication for all customer interactions both internal and external; ensure coordinator are escalating and solving issues in a timely manner

• Execute daily customer / vendor contract requirements and identify accessorial activity (work outside commercial contracts) and ensure necessary documentation.
• Participate in the collection of performance measurements consistent with customer, vendor, and site requirements.

Required Education and Experience

• Bachelor’s degree or equivalent experience, preferred
• Operations background, required
• 2+ years logistics or transportation industry experience, required
• 1-3 years experience in lead/supervisor/management role, preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.