Transportation Services Supervisor

Pasco County, FL; Town of Florida (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Pasco County is seeking a Transportation Services Supervisor to oversee daily operations of a full-service multi-funded public transit system, including driver supervision, training, and customer service.

The role manages fixed-route and demand-response services, ensuring on-time performance, safety, and contract compliance, with hours including weekends and holidays.

Successful candidates lead staffing plans, monitor KPIs, and support route development and promotional activities.

Qualifications

• Requires Associate degree with 1 year transit experience or high school with 3 years transit experience.
• Knowledge of multi-funded public transportation systems and contractual compliance.
• Ability to supervise staff, train drivers, and monitor operations.

Responsibilities

• Supervise rural and urban transportation operations, training, shift and route assignments.
• Oversee demand response trips and provide directions to drivers.
• Ensure on-time, safe, reliable fixed and demand response services.
• Monitor staffing levels and driver schedules to meet demand.
• Monitor KPIs and address deficiencies in assigned area.

Skills

Supervisory skills

Report writing

Computer literacy

Public communication

Independence

Team leadership

Education

Associate degree in Social Science/Business Admin

High school diploma or equivalent

Tools

Microsoft Office

Job description

JOIN OUR TEAM AS A TRANSPORTATION SERVICES SUPERVISOR

Supervisory and management responsibility of daily operations necessary to conduct a full service multi-funded public transportation system throughout Pasco County, to include driver/dispatcher supervision/training/monitoring, customer service, client registration, accident investigation. Saturdays, Holidays and non-traditional hours of duty will be assigned as required to perform scheduled service.

• Supervises rural and urban transortation service operations, training, shift and route assignments, and scheduleding maintenance.
• Oversees demand response trips assisgned to thoe drivers and provides directions to drivers assigned to demand response trips.
• Ensures all customer receive on-time, safe, reliable, and professional fixed and demand response services.
• Supervises to ensure staffing levels and driver schedules meet customer demand for fixed and demand response rides.
• Establishes review criteria and monitoring and procedures for County and contract transportation activities.
• Conducts monitoring inspections to ensure compliance with Federal, State, and local requirements and contract terms.
• Assists in research and development of routes and services necessary to meet growing demand.
• Provides recommendations for the development of marketing strategies and assists in implementing transit-related promotional and outreach activities.
• Ensires vehicles and equipment at their assigned location are safely maintained and ready to meet customer demand.
• Augments bus operator or dispatcher position when necessary.
• Monitors key performance indicatos, identifies deficiencies, and corrects deficiencies in their area of assigment.
• Performs related work as required.

• Knowledge of the procedures and techniques involved in the operation of a multi-funded public transportation system.
• Knowledge of the principles and practices of transportation contractual compliance.
• Knowledge of the community's needs and resources relating to transportation.
• Ability to effectively supervise and maintain good working relationships with employees, the public and other agencies.
• Ability to compile and complete reports and maintain records.
• Ability to operate a computer and routine office equipment.
• Ability to effectively communicate with the public.
• Ability to work independently without close supervision.

PHYSICAL SKILLS:

Ability to lift and/or move up to 40 pounds and also push or pull heavy objects. May use a handling device (dolly, cart, etc.) or work with another team member to lift and/or move excessively heavy objects. Ability to communicate effectively using verbal, written and visual communication. Ability to climb, bend, stoop, walk, and squat frequently.

EDUCATION, TRAINING AND EXPERIENCE:

Graduation from an accredited college or university with an Associate degree in Social Science, Business Administration and Management, or related field with one (1) year of experience in transit-related operations and/or administration or graduation from high school or possession of an acceptable equivalency diploma with three (3) years experience in transit-related operations and/or administration.

In House Candidates

This position qualifies for DAP.

LICENSES, CERTIFICATIONS OR REGISTRATIONS:

Possession of a valid Florida Commercial Driver's License (CDL), Class \"B\" with Air Brakes and \"P\" endorsement. Applicants with the appropriate out of state CDL will be considered, but must obtain a Florida CDL by date of hire.

All applicants must undergo a Florida Department of Transportation medical examination and pass a urine drug test prior to employment. Medical examinations will be conducted every two (2) years. Future urine drug testing and alcohol breath testing will comply with the Pasco County Public Transportation Substance Abuse Policy.

No convictions within the past ten (10) years for DUI/impaired driving preferred.

ADA STATEMENT:

A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE:

Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida Law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS' PREFERENCE:

Under Section 295.07, F.S., chapter SSA-7 Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021