Transportation Scheduler

Senior Care Partners PACE; Portage (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Holidays

PTO and Sick Time

Medical, Dental, Vision Insurance

Life insurance

403(b) Retirement Savings

Employee Assistance

Job summary

Senior Care Partners PACE is seeking a detail-oriented Transportation Scheduler to coordinate safe, reliable rides for participants at our PACE Center in Michigan. You will work with participants, caregivers, healthcare staff, and transportation vendors to ensure timely access to medical appointments and PACE services.

We value organized problem-solvers who thrive in a collaborative setting and are committed to quality participant-centered care.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of scheduling or dispatch experience preferred.
• Experience working with older adults, frail elderly, or long-term care populations preferred.
• Strong organizational, time management, and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to solve problems, prioritize tasks, and make sound decisions independently.
• Proficiency with computers, scheduling systems, and data entry.

Responsibilities

• Schedule and coordinate transportation for participant appointments and PACE services.
• Communicate daily with clinic schedulers, referral coordinators, transportation vendors, participants, and caregivers.
• Notify participants of transportation pick-up times and appointment details.
• Monitor and adjust transportation schedules to accommodate changing participant needs.
• Collaborate with the interdisciplinary care team (IDT) to support participant-centered care.
• Participate in transportation assessments and care planning.
• Maintain accurate documentation in participants' medical records.
• Build and maintain positive working relationships with transportation providers and community partners.
• Complete required training and perform other duties as assigned.

Skills

Scheduling

Organizational skills

Time management

Communication skills

Problem-solving

Education

High school diploma or equivalent

Tools

Scheduling software

Data entry

Job description

TheProgram ofAll-InclusiveCare for theElderly (PACE) offers a variety of services, with many of them provided onsite at a PACE Center.

PACE is an alternative to nursing home care and – through an interdisciplinary care team (IDT) of physicians, nurse practitioners, nurses, social workers, therapists, van drivers, and aides – coordinates and provides preventive, primary, acute, and long-term care services, so older individuals can continue living in the community.

Why You'll Love it Here:

• Purpose
• Professional Development
• Paid Holidays
• PTO and Sick Time
• Internal opportunities for growth
• Team Support
• Competitive Pay
• Medical, Dental, Vision Insurance
• Life insurance
• 403(b) Retirement Savings
• Employee Assistance
• And MORE!

Help keep seniors connected to the care they need.

Senior Care Partners PACE is looking for a detail-oriented, compassionate Transportation Scheduler to coordinate safe, reliable, and efficient transportation for our participants. In this role, you'll work closely with participants, caregivers, healthcare staff, and transportation vendors to ensure every ride supports timely access to medical appointments and PACE services.

If you're organized, enjoy problem-solving, and thrive in a collaborative environment, we'd love to meet you!

What You'll Do

• Schedule and coordinate transportation for participant appointments and PACE services.
• Communicate daily with clinic schedulers, referral coordinators, transportation vendors, participants, and caregivers.
• Notify participants of transportation pick-up times and appointment details.
• Monitor and adjust transportation schedules to accommodate changing participant needs.
• Collaborate with the interdisciplinary care team (IDT) to support participant-centered care.
• Participate in transportation assessments and care planning.
• Maintain accurate documentation in participants' medical records.
• Build and maintain positive working relationships with transportation providers and community partners.
• Complete required training and perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• One to two years of scheduling or dispatch experience preferred.
• Experience working with older adults, frail elderly, or long-term care populations preferred.
• Strong organizational, time management, and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to solve problems, prioritize tasks, and make sound decisions independently.
• Proficiency with computers, scheduling systems, and data entry.

Additional Requirements

• Must be fully vaccinated or willing to become vaccinated against:
• Influenza, MMR, Varicella, Tdap/Td, COVID-19, and Hepatitis B
• Must meet CMS competency standards prior to working independently
• Must be willing to work beyond normal hours
• Comfortable working in varied home environments and all weather conditions

Join Us!

If you’re ready to do meaningful work in a place where you feel you truly belong, where partnership drives every interaction, and where excellence and ownership guide how we care for our participants and one another.

Senior Care Partners PACE is proud to be an Equal Employment Opportunity employer.