Transportation Route Planner & Operations Coordinator

Iron Mountain; Norfolk (VA); On-site; USD 51,400 - 64,200; Full time

Job summary

Iron Mountain is seeking an experienced Transportation Coordinator to join our team in Norfolk, VA. You will enable an efficient, compliant, and well‑supported day‑to‑day transportation operation by planning routes, staffing, and training the driver team.

The ideal candidate has 2–3 years in transportation or driver operations, a valid non‑CDL license, strong driver procedure knowledge, and proven problem‑solving skills.

Qualifications

• 2 to 3 years of experience in transportation or driver operations.
• Must have a valid non‑CDL driving license and a consistently good driving record.
• Strong knowledge of driver operational procedures, acting as an expert‑level resource to provide daily support and instruction to the driver team.
• Proven ability in problem‑solving routine issues related to routing, driver staffing, and common customer service challenges.
• Must be willing to cover routes when needed.

Responsibilities

• Lead the daily operational planning, including executing efficient route preparation, planning and monitoring to achieve high levels of service performance.
• Collaborate with drivers, customer service, and management by providing essential phone support, resolving routine customer delivery issues, and covering vacant routes or absences as needed.
• Ensure operational excellence and compliance by monitoring work flow, conducting check rides to train drivers on safety and security procedures, and executing daily metric reporting.

Skills

Transportation experience

Non-CDL license

Driver operations knowledge

Problem solving

Route coverage willingness

Job description

Iron Mountain is seeking an experienced Transportation Coordinator to join our team in Norfolk, VA. You will enable an efficient, compliant, and well‑supported day‑to‑day transportation operation by planning routes, staffing, and training the driver team.

The ideal candidate has 2–3 years in transportation or driver operations, a valid non‑CDL license, strong driver procedure knowledge, and proven problem‑solving skills.