Transportation Resource Coordinator

University of Florida; Gainesville (FL); On-site; USD 30,000 - 39,000; Part time

Job summary

University of Florida is seeking a Transportation Resource Coordinator to support the Find-A-Ride program at the Gainesville campus. This role handles hotline support, guides transportation research, and coordinates outreach activities across Florida.

The position requires at least an associate degree and customer service experience; a valid driver's license is required. Flexible hours are available with travel as needed.

Qualifications

• Associate degree or higher and at least one year of experience in customer service, telephone-based support, survey administration, or a related field.
• A valid driver's license is required.
• Bachelor's degree (preferred).
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Demonstrated ability to enter structured data quickly and accurately.
• Excellent written and verbal communication skills.
• Detail-oriented with strong organizational skills.
• Flexibility to travel for events.

Responsibilities

• Operates the Find-A-Ride hotline, guiding callers through transportation research and resolution.
• Conducts web-browser investigations to locate transportation options and providers.
• Records caller interactions and identifies trends for the team.
• Represents the Find-A-Ride program at conferences and outreach events across Florida.
• Collaborates with staff to coordinate outreach and travel logistics.
• Performs data updates and quality checks on provider information.
• Maintains records of inquiries and prepares summaries for reporting.

Skills

Customer service

Telephone support

Data entry

Written communication

Verbal communication

Team collaboration

Web browser investigation

Drafting summaries

Travel for events

Education

Associate degree or higher

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Transportation Resource Coordinator

Job Details

Job No: 541683
Work Type: Part Time
Location: Main Campus (Gainesville, FL)
Categories: Communications/Public Relations/Marketing, Allied Health, Transportation Services
Department: 33030000 - HP-OCCUPATIONAL THERAPY
Health Assessment Required: No
Applications Close: 26 October 2026

Job Description

Classification Title:

OPS-Sponsored Projects Non-Clerical

Classification Minimum Requirements:

High School Diploma or equivalent.

Consumer Support: Operates the Find-A-Ride hotline, guiding callers through transportation research and resolution. Conducts comprehensive web-browser investigations to locate transportation options, service providers, and related resources for callers. Records caller interactions and identifies emerging trends or issues for the team. Provides timely information to callers and directs unresolved inquiries to appropriate program staff or service providers.

Outreach and Promotion: Represents the Find-A-Ride program at professional conferences, community outreach events, and consumer-focused activities throughout Florida. Share program information through presentations demonstrations, and informational materials to increase public awareness and encourage use of the Find-A-Ride website. Identifies opportunities to exhibit the find-a-ride program. Collaborates with the program staff to coordinate outreach activities and works with the fiscal team to arrange travel logistics.

Team Collaboration: Participates in program meetings, including Safe Mobility for Life coalition sessions, and contributes actionable insights. Provides regular progress updates to the Program Coordinator and Principal Investigator regarding consumer inquiries, outreach activities, and database maintenance. Identifies transportation barriers, service gaps, and customer concerns and inform the team to create actionable plans.

Data Management and Quality Assurance: Conducts annual reviews of transportation providers to verify the accuracy and completeness of information maintained in the database. Updates provider records, including contact information, service areas, eligibility requirements, and available transportation services. Cross checks provider data to identify outdated records and missing information. Ensures all data collection meets program standards.

Administrative Support: Maintains professional and timely communication with customers, transportation providers, program staff, and community partners through telephone and email correspondence. Maintains organized records of customer inquiries, outreach activities, and program communications. Prepares concise summaries of caller interactions, referrals, and resolution statuses to support program tracking and reporting.

This is a part-time position at 20 hours per week. Hours may be flexible within the week but are expected to happen between normal business hours of M-F, 8am-5pm. Occasional overnight travel may be required.

Expected Salary

$22.00 - $28.00 per hour; commensurate with education and experience.

Required Qualifications

An associate degree or higher and at least one year of experience in customer service, telephone-based support, survey administration, or a related field. A valid driver's license is required.

Preferred

• Bachelor or higher degree
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Demonstrated ability to enter structured data quickly and accurately
• Excellent written and verbal communication skills
• Detail-oriented with strong organizational skills
• Ability to provide effective customer service.
• Experience with web browsers and investigation of resources
• Proven skills in drafting clear, concise summary notes
• Flexible schedule, including willingness to travel for events
• Ability to collaborate effectively within a team environment

Our Commitment

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. Searches are conducted in accordance with Florida's Sunshine Law.