Transportation Program Manager

Interfaith Caregivers of Washington County; West Bend (WI); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401k

PTO

Job summary

Interfaith Caregivers of Washington County seeks a Transportation Program Manager to oversee scheduling and daily operations, serving as the main contact for volunteer drivers and partners. You will ensure reliable, mission-driven transportation services and foster strong relationships with clients, caregivers, and community partners.

This full-time role reports to the Executive Director and requires attention to detail, problem solving, and a passion for helping older adults stay connected.

Qualifications

• Associate degree or equivalent combination of education and experience preferred.
• High attention to detail required.
• Experience in transportation coordination, scheduling, logistics, or volunteer management a plus.
• Excellent customer service, communication, and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities.

Responsibilities

• Serve as the primary contact for transportation-related inquiries from clients, caregivers, volunteers, and community partners.
• Coordinate transportation requests and schedule volunteer drivers to meet service demands.
• Proactively communicate with volunteer drivers to fill transportation requests and adjust schedules as needed.
• Maintain accurate schedules, driver availability records, transportation data, and documentation using Assisted Rides software.
• Coordinate recurring transportation services, including dialysis, home-delivered meals, and other scheduled routes.
• Serve as the primary point of contact and trusted resource for volunteer drivers.
• Foster a welcoming, volunteer-centered culture that promotes volunteer satisfaction and retention.
• Develop and maintain knowledge of Interfaith’s fleet, accessibility equipment, and vehicle safety features.
• Provide vehicle guidance and troubleshooting assistance to volunteer drivers.
• Conduct wheelchair transportation training and other required driver training programs including orientations, ride-alongs, and refresher trainings.
• Partner with the Volunteer Director to develop and implement volunteer driver recruitment and retention strategies.
• Represent Interfaith at recruitment events and serve as an ambassador for volunteer service and the Transportation Program.
• Coordinate vehicle maintenance, repairs, cleaning, and supply inventories.
• Maintain vehicle records and ensure compliance with registration, insurance, inspection, safety, and grant requirements.
• Manage fleet documentation, fuel reporting, and transportation-related reporting.
• Coordinate countywide vehicle placement and utilization to meet service demands.
• Assist with fleet planning, budget monitoring, and future transportation service needs.
• Manage the organization’s main phone line and direct inquiries appropriately.
• Ensure volunteer hours and transportation data are accurately recorded.
• Attend staff meetings, trainings, volunteer events, fundraising events, and community activities as needed.
• Maintain an organized, professional, and welcoming work environment.
• Perform other duties as assigned in support of Interfaith’s mission and transportation services.

Skills

Attention to detail

Transportation coordination

Customer service

Organization

Phone handling

Microsoft Office

Scheduling software

Education

Associate degree or equivalent

Tools

Microsoft Office

Transportation scheduling software

Job description

Purpose: The Transportation Program Manager plays a vital role in helping older adults remain independent and connected to their communities. This position oversees the scheduling and daily operations of Interfaith’s Transportation Program, serves as the primary point of contact for volunteer drivers, and ensures transportation services are responsive, reliable, and mission-driven.

The Transportation Program Manager builds meaningful relationships with older adults, caregivers, volunteers, healthcare providers, and community partners. This role is ideal for someone who is detail-oriented and enjoys problem solving, relationship building, and making a direct impact in the lives of others.

This is a full-time position that reports to the Executive Director.

Essential Duties and Responsibilities

Transportation Operations & Scheduling

• Serve as the primary contact for transportation-related inquiries from clients, caregivers, volunteers, and community partners.
• Coordinate transportation requests and schedule volunteer drivers to meet service demands.
• Proactively communicate with volunteer drivers to fill transportation requests and adjust schedules as needed.
• Maintain accurate schedules, driver availability records, transportation data, and documentation using Assisted Rides software.
• Coordinate recurring transportation services, including dialysis, home-delivered meals, and other scheduled routes.

Volunteer Driver Engagement, Training & Recruitment

• Serve as the primary point of contact and trusted resource for volunteer drivers.
• Foster a welcoming, volunteer-centered culture that promotes volunteer satisfaction and retention.
• Develop and maintain a thorough knowledge of Interfaith’s fleet, accessibility equipment, and vehicle safety features.
• Provide vehicle guidance and troubleshooting assistance to volunteer drivers.
• Conduct wheelchair transportation training and other required driver training programs, including orientations, ride-alongs, and refresher trainings.
• Partner with the Volunteer Director to develop and implement volunteer driver recruitment and retention strategies.
• Represent Interfaith at recruitment events and serve as an ambassador for volunteer service and the Transportation Program.

Fleet & Transportation Resource Coordination

• Coordinate vehicle maintenance, repairs, cleaning, and supply inventories.
• Maintain vehicle records and ensure compliance with registration, insurance, inspection, safety, and grant requirements.
• Manage fleet documentation, fuel reporting, and transportation-related reporting.
• Coordinate countywide vehicle placement and utilization to meet service demands.
• Assist with fleet planning, budget monitoring, and future transportation service needs.

Administrative Responsibilities

• Manage the organization’s main phone line and direct inquiries appropriately.
• Ensure volunteer hours and transportation data are accurately recorded.
• Attend staff meetings, trainings, volunteer events, fundraising events, and community activities as needed.
• Maintain an organized, professional, and welcoming work environment.
• Perform other duties as assigned in support of Interfaith’s mission and transportation services.

Qualifications

• Associate degree or equivalent combination of education and experience preferred.
• High attention to detail required.
• Experience in transportation coordination, scheduling, logistics, volunteer management, or related field a plus.
• Excellent customer service, communication, and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Comfortable handling a high-volume of phone calls and transportation requests.
• Proficiency in Microsoft Office and the ability to become highly proficient in transportation scheduling software.

Physical Requirements

• Position requires sitting for extended periods of time. Staff may also need to stand, walk, reach with arms and legs, climb or balance, and stoop, kneel, crouch, or crawl.

• Employees must be comfortable speaking on the phone and answering incoming calls, as well as returning voicemail messages, so accurate hearing is required.
• Ability to lift and comfortable carry up to 25 lbs.

Salary & Benefits

Salary begins at $62,000 is commensurate with experience. Benefits include health insurance, 401k, and PTO.

Why Join Interfaith Caregivers?

At Interfaith Caregivers, transportation is about more than getting from point A to point B. Every ride helps an older adult access medical care, receive proper nutrition, maintain independence, and stay connected to their community.

Join a dedicated team of staff and volunteers who are making a meaningful difference every day. If you are passionate about helping others, building relationships, and strengthening your community, we encourage you to apply.