Transportation Program Manager

Tri-valley-Opportunity-Council; Roseau (MN); In loco; USD 75.000 - 110.000; Tempo pieno

Descrizione del lavoro

Tri-Valley-Opportunity-Council in Roseau, MN, is seeking a Transportation Program Manager to oversee daily operations of the Public Transportation Program and Bus Drivers, ensuring safe, efficient transportation for clients.

You will supervise Bus Drivers and Transit Route Coordinators, coordinate with HR, Fiscal, and community partners, and drive program improvements, compliance, and service expansion initiatives.

Competenze

• Bachelor degree or four years equivalent experience in Business Administration, Public Relations, Marketing or Human Services.
• Two years of experience supervising others.
• Two years experience in transportation or office management with equivalent authority.
• Excellent written and verbal communication skills and strong English.

Mansioni

• Oversee the daily operations of transportation services and coordinate routes and office activities.
• Monitor drivers hours, schedules, and recruitment in collaboration with HR and program directors.
• Ensure compliance with FTA, MnDOT, and other regulatory requirements and safety policies.
• Provide supervision, training, and performance feedback to staff.
• Collaborate with other agencies to provide contract transportation services.

Conoscenze

Supervising staff

Leadership

Microsoft Word/Excel

Communication skills

Formazione

Bachelor degree or four years equivalent experience in Business Administration, Public Relations, Marketing or Human Services

Strumenti

MS Word

MS Excel

Internet & Email

Descrizione del lavoro

SUMMARY OF PRIMARY FUNCTION

Under the direction of the Transportation Programs Director and in line with Tri-Valley’s philosophy, mission, and goals, the Transportation Program Manager is a safety sensitive position that has the primary responsibility to oversee the daily operations of the Public Transportation Program and Bus Drivers to ensure efficient and effective transportation services to its clients. The Transportation Program Manager is responsible for overseeing the Public Transportation program, supervising Bus Drivers, and Transit Route Coordinators and serves as the primary contact for clients and staff to address general questions and issues relative to Public Transportation Program operations. The Transportation Program Manager must effectively work with a variety of individuals with multiple educational, economic, and cultural backgrounds.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Program Administrative Support:

Under the direction of and assisting the Transportation Programs Director

1. Provides information for reports and grants as needed.
2. Monitors drivers hours daily and weekly. Ensures drivers regularly submit accurate data every two weeks.
3. Answers questions within the position responsibilities and transfers on to others as appropriate.
4. Prepares the Bus Drivers and Transit Route Coordinators schedules and finds substitutes as needed.
5. Schedules drivers and relays special trip information to Bus Drivers.
6. Monitors the need and recruits new Bus Drivers and Transit Route Coordinators as needed. Under the guidance of Human Resources and Transportation Program Director places job vacancy ads, answers questions, sets up interviews and processes applicable paperwork as required.
7. Assists in researching and providing opportunities for program budget increases to expand services.
8. Assists in maintaining compliance with Federal, State and Local laws, rules, regulations and requirements of the Bus Drivers. Obtains, completes and submits necessary ongoing employment paperwork of Bus Drivers as required by the Human Resources and Fiscal departments, and as otherwise requested in a timely manner.
9. Coordinates the New Employee Orientation (NEO) process of new staff.
10. Supports the Transportation Programs Director with needs assessments, demographics, letter of support, researches potential new service areas.
11. Assists Transportation Programs Director with Automated Vehicle Locations System (AVL) and other systems with implementation and ongoing training.
12. Clearly communicates with staff, Fiscal, HR, Marketing staff, riders, and the general public.
13. Assists the Transportation Programs Director in the decision making of weather-related closures.
14. Assists Transportation Programs Director with the Drug and Alcohol Program.
15. Collaborates with the Transportation Programs Director to monitor bus camera systems.

Management of Daily Operations

1. Manages the daily operations of transportation services by coordinating and overseeing all routes and daily office activities in the assigned locations, ensuring positive and efficient workflow.
2. Identifies problem areas and utilizes resources available to amend; contacts Transportation Programs Director as needed.
3. Assists in collaborating with other agencies to provide contract transportation services.
4. Effectively collaborates with Transportation staff to ensure seamless operations.
5. Efficiently multi-tasks office duties in a fast-paced environment.
6. Makes quick, confident and appropriate decisions.
7. May occasionally need to fill-in for a bus route, completing the duties and responsibilities of the Bus Driver position.
8. May occasionally need to fill-in for dispatching, completing the duties and responsibilities of the Transit Route Coordinator position.

Coordination of Facility Maintenance

Secondary Duties and Responsibilities

1. Coordinates daily operations in assigned facility, ensures all weekly, monthly and annual inspections are completed and reported as a part of the Transit Facility Maintenance Plan.
2. Schedules and coordinates the use of the facility meeting areas and special events.
3. Effectively collaborates with Transportation Programs Director to ensure seamless operations.
4. Identifies problem areas and utilizes resources available to amend; contacts Transportation Programs Director as needed.
5. Coordinates with the Transportation Programs Director and contracts with facility maintenance vendors for ongoing services and repairs.
6. Assists Transportation Programs Director in setting up Systems Users and their security clearances based on contract, constraints, licenses, and access methods.
7. Acts as the Facility Safety Administrator, working with the Safety and Wellness Committees and Human Resources to ensure safety awareness and compliance.

Marketing, Outreach and Public Relations

1. Collaborates with the Transportation Programs Director and Transit Program Managers in planning, implementing, and modifying a successful Transportation Marketing Plan to continuously meet the needs and support the vision of the Transportation Programs.
2. Assists with the preparation and distribution of flyers, brochures, posters and information to the news media, employees and general public. Supports the Transportation Programs with fairs, health fairs or any other public events as needed.
3. Participates with other transportation staff in coordinating community outreach and public relations activities within the service areas.

Professional Development/Training

1. Coordinates professional development activities and training opportunities with transit staff for staff in all Transportation programs.
2. Oversees assigned staff in scheduling professional development/training opportunities to ensure Transportation Programs staff attend the professional development/training successfully. Assistance may include: registration scheduling, transportation arrangements, hotel arrangements, certification paperwork completion, and maintaining records of training certificate receipt.
3. Supports the Transportation Programs Director in reviewing the training content of professional development opportunities and working to implement highlights of the training content into Transportation Programs operations.

Program Knowledge

1. Is knowledgeable of Corporation and Program policies and procedures as they relate to position, duties, and area of responsibility.
2. Is knowledgeable of multiple service providers within the transportation service areas with similar policies and procedures.
3. Is knowledgeable of contents and enforces requirements of program handbook; ensures driver compliance, provides training as needed, and works with the Transportation Programs Director and other Program Managers to amend, implement changes as needed. Updates yearly to ensure all information is up to date.

Supervisor and Leadership; standard

1. Ensures quality services are provided by their staff; provides comprehensive training on duties, responsibilities and expectations of the position; offering continued support, guidance and resources as needed to be successful.
2. Monitors staff performance, providing positive and negative feedback in a timely manner. Conducts annual performance appraisals, supports staff in defining and meeting goals and professional development needs.
3. Addresses performance concerns in a timely manner, holding staff accountable for their actions. Offers constructive feedback, clear expectations, and necessary support to promote a positive outcome. Seeks assistance from management and the Human Resources Director as needed to ensure staff are given sufficient support in meeting the expectations of their position.
4. Communicates and enforces the expectation of a professional and positive work environment, treating everyone with respect.
5. Leading by example, energizes and encourages staff to commit to excellence; empowering them to succeed, making each day a positive experience for themselves and others.
6. Provides solid, unified, positive leadership for staff in times of challenge or change; displaying support and confidence, adapting priorities and focus as needed.
7. Effectively plans short and long term goals for success; personally and for the work group.
8. Effectively manages multiple projects, commitments, and the work produced by staff; ensuring deadlines are met and quality of work meets expectations.
9. Ensures a safe, positive and productive work environment is provided to staff.

Supervisor and Leadership; program

1. Provides supervision and leadership to bus drivers and ensures safe and reliable transportation.
2. Oversees training provided by the Lead Bus Driver to new drivers and existing drivers following Federal Transportation Administration (FTA) and Minnesota Department of Transportation (MNDot) guidelines.
3. Oversees the Lead Bus Driver in assuring all weekly, monthly and annual building inspections are completed and recorded in the Tri-Valley Transit Building Operations Plan in a timely manner.
4. Knows the drivers rules, regulations and requirements of the FTA and MNDot.

MINIMUM REQUIREMENTS

1. Bachelor degree or four years equivalent experience in Business Administration, Public Relations, Marketing or Human Services.
2. Two years of experience working in a similar transportation or office management position, with equivalent level of authority and responsibilities.
3. Two years of experience in supervising others.
4. Two years of experience working with Microsoft Word, Excel, internet and email.
5. Current Commercial Driver’s License with passenger endorsement; meets requirements of bus driver position or is willing and able to obtain within 6 months from hire date. Will provide training to obtain within 6 months, if needed.
6. Proof of valid driver’s license.
7. Current Medical Examination Card; upon hire and maintain thereafter.
8. One year experience in marketing, public speaking, public relations or training in a group setting.
9. Excellent interpersonal skills.
10. Excellent written and verbal communication skills and an excellent command of the English language.
11. Pass FTA DOT pre-employment drugscreening upon hire. Participate in subsequent FTA drug/alcohol testing as appropriate.
12. Acceptable background results upon hire and continuously meet requirements thereafter.
13. Acceptable MVR results upon hire, and annually thereafter.
14. Minimum of three years of driving experience.