Transportation Operations Project Manager - Heavy Haul (Customer On-Site)

Expeditors; Ellenwood (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid vacation

Holidays

Flexible Days

Paid Sick Time

401(k) with employer match

Employee Stock Purchase Plan (ESPP)

Health Savings Account (HSA)

Life and Disability Insurance

Parental Leave

Dependent Care FSA

Employee Assistance Program (EAP)

Training and Development Program

Educational Assistance

Job summary

Expeditors is seeking a Transportation Operations Project Manager for Heavy Haul to work on customer-on-site initiatives. You will define roadmaps, manage operations to meet ESC program objectives, and develop mitigation strategies with a customer-focused approach.

You will interface with vendors, planners, and project teams to ensure on-time delivery, regulatory compliance, and effective stakeholder communication, while delivering executive-grade reports and maintaining project documentation.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in supply chain, heavy haulage, sea freight and large-scale air freight.
• 3+ years in operations management or project management.
• 3+ years owning stakeholder management and facilitation.
• Strong knowledge of large-scale construction methodologies and planning.
• Understanding of data center infrastructure, system, equipment, including power and cooling.
• Familiarity with regulations and requirements specific to data center construction shipments.
• Excellent customer service skills and negotiation abilities.
• Strong analytical skills and data analysis proficiency.
• Willingness to travel 25%.

Responsibilities

• Build customer relationships and provide excellent customer service.
• Identify and address issues impacting customer satisfaction and improve experience.
• Serve as main point of contact for customer queries/problems regarding ESC.
• Build and present executive-ready presentations and reports to major stakeholders.
• Lead project calls discussing progress and facilitate decision-making.
• Communicate milestones to stakeholders and drive alignment.
• Review engineering drawings and align within project scope.
• Create plans to support preplanning and on-time delivery.
• Gather information and evaluate regulatory requirements affecting supply chain.
• Coordinate with forwarders and suppliers for on-time delivery.
• Develop mitigation strategies for risks and logistics impacts.
• Maintain and report project metrics on delivery, safety, quality, spend, and savings.
• Monitor supplier/forwarder performance to SLOs and priorities.
• Ensure proper project documentation and lifecycle processes.

Skills

Project management

Stakeholder management

Data analysis

Customer service

Logistics coordination

Education

Bachelor's degree or equivalent

Job description

Transportation Operations Project Manager - Heavy Haul (Customer On-Site)

• Full-time

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Globally unified systems

The Transportation Project Manager will work with logistics business leads to define and manage roadmaps and manage operations to effectively deliver on the ESC program objectives. Review impacts to logistics and develop mitigation strategies. Influence decisions and change management through collaboration, leadership and a customer-focused approach. Provides functional subject matter expertise and anticipates customers needs. Interface with multiple vendors and partners to gather and synthesize detailed business requirements.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that impact customer satisfaction and improve customer experience
• Serve as the main point of contact for customer queries/problems regarding ESC
• Build and present executive ready presentations and written reports to major stakeholders
• Lead project calls discussing progress, risks, challenges and ultimately facilitate decision-making
• Communicate key operational milestones to all key stakeholders and drive alignment
• Review engineering design drawings and align within project scope
• Work with planners and PM’s and create plans to support preplanning and on time delivery
• Own information gathering and evaluate restrictions and regulatory requirements that impact supply chain
• Monitor operations and coordinate with forwarders and suppliers for on time delivery
• Proactively identify and developing mitigation strategies for risks and logistics impacts
• Maintain and report project metrics specific to on-time delivery, safety, quality, spend, and savings globally
• Monitor and report on supplier and forwarder performance to agreed SLO’s, risk and priorities
• Ensure projects follow the proper project management life cycle and include proper documentation such as project charters, documentation for public consumption, technical and end-user documentation, document storage and controls
• Organizes and manages project activities across vendors, carriers, factories, contract manufacturers
• Conduct post-implementation reviews (i.e., evaluate performance against defined project goals)
• Analyze late orders and or damages and provide root cause analysis
• Support RFI/RFQ processes and benchmarking
• Manage regional and local transportation matters as they arise and as required by the customer
• Collaborate with ESC project team to build consistency in all processes and procedures
• Stay up to date with the latest trends, benchmarks, best practices and advancements in supply chain, including emerging tools, techniques and best practices and apply new knowledge to improve processes

• Bachelors or equivalent experience
• 5+ years experience in supply chain, heavy haulage, sea freight and large scale air freight projects
• 3+ years experience in operations management or project management
• 3+ years experience in owning stakeholder management and facilitation
• Strong knowledge of large-scale construction methodologies and planning
• Understanding of data center infrastructure, system, equipment, including power and cooling
• Familiarity with regulations and requirements specific to data center construction shipments
• Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Strong analytical skills and proficiency in data analysis
• Risk sensitive, recognizes when problems arise or are likely to arise
• A proactive and results-oriented mindset, with a commitment to continuous learning and improvement
• Ability to work independently and as part of a cross-functional team
• Must be willing to occasionally work outside normal business hours, including weekends
• Travel 25%

Expeditors offers competitive benefits to all full-time employees including:

• Paid vacation
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday