Transportation Operations Center (TOC) Operator

State of Oregon; Portland (OR); On-site; USD 48,000 - 67,000; Full time

Job summary

State of Oregon is seeking a Transportation Operations Center (TOC) Operator to oversee daily transportation system operations in Portland, OR. The role involves incident response coordination, field communications, and ensuring traveler safety across Oregon.

Qualified applicants will have public contact and emergency communications experience, plus LEDS/dispatch responsibilities. This full-time position requires flexibility for extended shifts and various duty rosters.

Qualifications

• Two years of public contact experience including gathering, relaying, and providing information and evaluating incidents.
• One year of experience receiving and dispatching emergency requests using radio, telephone, or computer.
• Note: Certified Emergency Communications Course may substitute for the one year of specialized experience.

Responsibilities

• Monitor transportation system conditions, radio communications and weather conditions.
• Implement incident and weather-related response plans.
• Receive, input and notify crews about maintenance or repairs.
• Dispatch staff and equipment and implement detour routes as needed.
• Maintain familiarity with Statewide SOPs, emergency plans, and TOC systems.
• Work extended hours, including nights, weekends and holidays.
• Operate a multi-line phone system and a multi-channel radio system.

Skills

Public contact experience

Emergency communications

Radio equipment operation

Education

Certified Emergency Communications Course

Tools

Radio system

Multi-band radio

Computer systems

Job description

Position Title: Transportation Operations Center (TOC) Operator

Salary Range: $4,312 - $5,988

Position Type: Employee

Location: Department of Transportation Delivery & Operations Division – Region 1 Operations & Emergency Services Section / TOC Dispatch Portland, Oregon

As an operator, you will oversee the daily operation of the transportation system, respond to incidents that impact travel and coordinate both internal and external communications and services. Your quick decision-making skills will help keep field crews safe while enhancing the safety and mobility of travelers across Oregon. We encourage people from all backgrounds and abilities to apply for our positions.

A day in the life

• Monitor transportation system conditions, radio communications and weather conditions.
• Implement incident and weather related response plans.
• Receive, input and notify crews about maintenance or repairs.
• Implement detour routes, including dispatching of staff and equipment.
• Review and maintain familiarity with statewide and regional standard operating guidelines, emergency operations plans and TOC systems.
• May be restricted to a workstation for long periods, sometimes in a close working area.
• Subject to noise levels caused by equipment and radio transmissions.
• May be required to work extended hours, including nights, weekends, and holidays.
• May be required to work day shift, swing shift, flexible shifts, alternating shifts, nights and weekends.
• Maintain continual and consistent alertness and attention to monitoring an answering a variety of technical equipment including a multi-line phone system and a multichannel radio system.
• Routine exposure to multiple conflicting priorities that sometimes involve life threatening decisions and communicating with the public, often under confusing or crisis conditions.

Minimum qualifications

• Two years of public contact experience that includes gathering, relaying, and providing information to others AND evaluating activities or incidents, and determining an appropriate course of action.
• One year of this experience must include receiving and dispatching emergency requests using radio equipment, telephone, and/or computer.
• Note: Successful completion of a Certified Emergency Communications Course may substitute for the one year of specialized experience.

Special qualifications

• The successful candidate must become LEDS certified and maintain current certification within 90 days of hire.
• Driving is an essential function of this position. You must have a valid US driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.

What we’d like to see: If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience and education to help us decide who will move forward.

A background in emergency telecommunications (e.g., police, fire, 911) at a dispatch center.

Experience working with computer systems while using a multi-band radio system as well as other related software.

Experience with internal and external customers in person or over the phone who may be distraught, angry or confused.

Experience handling multiple tasks simultaneously and prioritize them.

Type at least 35 words per minute (wpm) or 4500 keystrokes per hour is desirable.

Public Service Loan Forgiveness opportunity!

To request a copy of the position description, which includes all duties and working conditions, please email [e-mail].

If you are a current State of Oregon employee, you must apply through your employee Workday profile.

Additional information: We do not offer visa sponsorship.

If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US.

We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.

We may use this recruitment to fill multiple or future vacancies.

We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position.

All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.

You will be represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and
Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices.

Applicants with a disability may request a reasonable accommodation during the application process.

For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT).

This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700.

Oregon Relay Service can be reached by calling 7-1-1.

Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”