Transportation Manager

adventhealth; Celebration (FL); On-site; USD 55,000 - 102,000; Full time

Job summary

AdventHealth in Celebration, Florida is seeking a Transportation/Dispatch Supervisor to coordinate programs within the transportation department and lead staff in compliance with regulatory requirements. The role focuses on effective communication, customer service, and improving patient transport operations.

The ideal candidate has 3+ years in a supervisory role with strong English communication skills and familiarity with hospital transport processes.

Qualifications

• 3+ years in a lead or supervisor role with customer service experience.
• Knowledge of patient transport/dispatch processes and hospital operations.
• Strong English communication and professional demeanor.

Responsibilities

• Coordinates all programs related to the transportation department.
• Manages staff effectively and ensures regulatory compliance.
• Responds to emergencies with professional communication and tone.
• Maintains inter-departmental relationships and high customer service standards.

Skills

Customer service leadership

English communication

Knowledge of transportation/dispatch

Microsoft Office

Vendor relationship management

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

400 CELEBRATION PL

City

CELEBRATION

State

Florida

Postal Code

34747

Job Description

Coordinates all programs related to the transportation department. Manages employees and staff in the defined area appropriately. Understands and implements the regulatory requirements of the transportation program. Monitors the effectiveness of programs deployed. Researches the viability of new technology for Patient Transport. Takes charge and responds appropriately to unexpected situations, using correct tone of voice, stance, and non-defensive/offensive language. Maintains positive relationships by appropriately communicating information, evident by no more than one complaint in six months intra-departmentally. Promotes and contributes positively to inter-departmental relationships with no more than two complaints in a six-month period. Regularly meets with customers about customer service, such as through surveys. Articulates and shares comprehensive knowledge of general and specialized Transportation/Dispatch Services practices. Other duties as assigned.

Knowledge, Skills, and Abilities

• Ability to understand customers’ needs and respond to them in a pro-active, courteous, professional, and efficient manner [Required]
• Ability to read, write, and speak appropriately in English using good diction, and ability to respond to people’s needs in a pleasant and courteous way as perceived by the customer [Required]
• Knowledge of the patient transport and dispatch services processes [Required]
• Knowledge of computerized configurations necessary for a stable working environment [Required]
• Ability to data input information in a timely manner [Preferred]
• Leadership skills, accepts responsibility, exercises authority and functions independently using effective written and verbal communications [Preferred]
• Ability to work well with others, using tact and diplomacy [Preferred]
• Accepts direction and responds to ever changing matrix of hospital needs [Preferred]
• Discretion when discussing confidential employee related issues [Preferred]
• Ability to set proprieties for the numerous Transportation and Dispatch Services activities of all patients, from infant to geriatric age [Preferred]
• Maintains the confidentiality of patient and departmental information with no infractions [Preferred]
• Familiarity with the Microsoft office programs (Excel, Word, etc.) [Preferred]
• Ability to manage relationships with vendors and contracts [Preferred]
• Ability to develop strategies to improve the department’s financial performance (i.e. cost, productivity, etc.) [Preferred]
• Knowledge of generating and manipulating Transportation related reports for tracking software [Preferred]

Education

• Bachelor's [Preferred]

Field of Study

• in Business, Public Administration, Information Systems, with current experience in medical field

Work Experience

• 3+ years of experience in a lead, leadership, supervisor or related role with customer service experience; preferably in a hospital setting [Required]

Licenses and Certifications

• Basic Life Support - CPR Cert (BLS) [Required]

Physical Requirements

Physical Requirements - https://tinyurl.com/mte9kpcf

Pay Range

$54,680.66 - $101,717.57

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.