Transportation Management Center Specialist I - Seasonal

State-of-Maine; Augusta (ME); On-site; USD 50,689,000 - 69,544,000; Full time

Job summary

State of Maine in Augusta seeks a seasonal Traffic Management Center dispatcher to monitor incidents and inform the public. The role involves communicating emergency and nonemergency information, dispatching units during weather, safety, and traffic events, and ensuring rapid incident response.

You'll work nights (6 PM–6 AM) on a rotating two-week schedule, with overtime opportunities. Candidates should have experience in radio dispatch or public safety, and a strong customer-service background.

Qualifications

• Experience in radio dispatch communications, public safety, or transportation requiring radio telecommunications equipment.
• Direct work experience involving public contact and customer service using radio telecommunications equipment.

Responsibilities

• View, create, modify, and enable response scenarios to assist the public and promote traffic flow.
• Evaluate and respond to major incidents, determine obstacles and coordinate responders.
• Coordinate with interagency traffic management during incidents and events.
• Receive and prioritize emergency and non-emergency requests for police, fire, and EMS to route appropriately.
• Monitor the road network and act per the TMC manual to promote safety and mobility.
• Record information in the records management system and relay updates to incoming personnel.
• Notify MaineDOT Management and Duty Officers of predefined traffic scenarios for next steps.
• Complete other Operations Tasks in the TMC as requested.

Skills

Radio dispatch

Public safety

Customer service

Public contact

Tools

Radio equipment

Job description

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State..Maine Department of TransportationSalary : $17.69 - $24.27 per hour ( Salary Schedule )Office/Bureau : Maintenance & Operations/Traffic EngineeringLocation : Augusta, MEOpening Date: September 17, 2026Closing Date: September 30, 2026Job Description:This is a seasonal position that works nights. This position is based in the Transportation Management Center. This work consists of detecting unplanned incidents and being aware of planned incidents on the transportation network for the purpose of communicating this information for incident management and informing the public's safety and mobility decisions. Responsibilities include accurately communicating emergency and nonemergency information to public agencies, Maine DOT field personnel, and the public; dispatching the appropriate units when weather, safety, and traffic events occur; and determining traffic obstacles and necessary emergency responders. Work is performed under general supervision.Responsibilities include:Viewing, creating, modifying, and enabling response scenarios when traffic events are detected to assist the public and promote consistent traffic flow.Evaluating and responding to major incidents by determining obstacles, injuries, fatalities, spills, and estimated duration and by confirming assistance of emergency responders to assist the public and ensure proper incident response.Coordinating with interagency traffic management personnel during confirmed incidents and before special events to ensure appropriate response.Receiving and prioritizes non-emergency and emergency requests for police, fire, and emergency medical services, MaineDOT personnel, and other public safety resources to route such requests to the appropriate agency or department.Monitoring the status of MaineDOT's road network and responding to events per the Transportation Management Center (TMC) manual to utilize identified solutions promoting traffic flow.Recording information in the appropriate records management system and relaying pertinent information to incoming personnel to maintain consistent communication within the TMC.Prioritizing and determines the appropriate incident response based on the information from the reporting party to properly inform and assist other parties and the public of incidents.Reporting any software or equipment malfunctions to the appropriate personnel to facilitate appropriate repairs.Posting public advisories regarding construction, road conditions, and incidents into the Advanced Traffic Management System (ATMS) software and Intelligent Transportation System (ITS) devices to notify the public per established guidelines.Notifying upper level MaineDOT Management and MaineDOT Duty Officers of pre-defined traffic scenarios to obtain next steps regarding TMC actions.Complete other Operations Task in the TMC, as appropriate and requested.This position will initially work nights from 6PM-6AM with the following schedule per two-week period:Monday/Tuesday – offWednesday/Thursday – onFriday/Saturday/Sunday – offMonday/Tuesday – onWednesday/Thursday - offFriday/Saturday/Sunday – onThis amounts to 84 hr per pay period (8 hours overtime) The schedule allows for three day weekends every other weekend and opportunities for overtime.To be minimally qualified for this position candidates must provide evidence of the following experience:Education, training, and/or experience in radio dispatch communications, law enforcement, public safety, or transportation requiring the use of radio telecommunications equipment -OR- direct work experience involving a high level of public contact, customer service, or customer relations activities which required the use of radio telecommunications equipment.Application Instructions:Interested applicants need to apply online by clicking the \"Apply for this Opening/Apply Now\" button along with uploading a cover letter, current resume, and any applicable copies of post-secondary transcripts, licensing, registration and certifications.If have general questions, please contact MaineDOT Human Resources at 207-624-3050 or via email at [e-mail] join our team?No matter where you work across Maine state government, you find employees who embody our state motto—\"Dirigo\" or \"I lead\"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.Wellness – We care about you and your family’s wellbeing, offering 12 days of sick leave annually to help you stay healthy.Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($358.08 annual value).Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness .Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.Thinking about applying?Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart..If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.