Transportation Driver

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 20,664 - 30,307; Full time

Job summary

Sandia Resort & Casino is seeking a dedicated Transportation/Valet Associate to deliver exceptional guest service while transporting guests to the casino, resort, airport and other approved destinations. The role requires pre-inspections, communication with dispatch, adherence to SOPs and safety guidelines, and maintaining vehicle cleanliness.

The ideal candidate should have at least 1 year of guest services experience, a valid NM driver's license (CDL with Passenger endorsement preferred), and

Qualifications

• High school diploma or GED required.
• Minimum 1 year of guest services or public interaction experience.
• Valid New Mexico driver's license; Class B CDL with Passenger endorsement preferred.
• Ability to operate manual and automatic transmission vehicles.
• Must pass background check and drug screening.

Responsibilities

• Provide high-level guest service for Transportation and Valet operations.
• Transport guests to casino, resort, airport and other approved destinations.
• Perform pre-inspections and document vehicle conditions.
• Communicate with dispatcher and follow SOPs.
• Adhere to traffic regulations and assist with baggage.
• Maintain vehicle cleanliness and safety; report delays and incidents.
• Punctuality and reliability per Attendance Policy.

Skills

Guest services

Vehicle knowledge

Driver's license

Safety awareness

Education

High School diploma or GED

Job description

Position Summary

Responsible for providing Guest Services associated with the operation of the Transportation Department, and the Valet Department

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Delivers the highest level of service while interacting with guests, peer and other Sandia employees.
2. Travels to assigned destinations, transporting guests to and to and from the casino, resort, airport and other approved destinations.
3. Completes a pre-inspection and completes all information on inspection sheet on vehicle prior to departure.
4. Appropriately communicates to and acknowledges all information provided by the dispatcher.
5. Acknowledges and follows the set department standard operational procedures.
6. Complies with all traffic regulations.
7. Assists passengers and their baggage/s. Assists in the loading and unloading of baggage in baggage compartment/s.
8. Reports delays of events, traffic citations, incidents and accidents.
9. Advises passengers on the safety requirements while traveling and may remind guest to remain seated or act in an orderly manner while in vehicle.
10. Regulates heating, lighting and ventilating systems for passengers comfort.
11. Makes minor repairs or replacements to vehicles and changes tires if needed.
12. Always maintains cleanliness of vehicle/s.
13. Builds a professional relationship with internal and external contact while maintaining a friendly and approachable demeanor.
14. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia.

Additional Responsibilities

1. Performs other job-related duties as assigned. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team members in this capacity:

1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.
4. Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.

Key Performance Indicators

This position has Key Performance Indicators (KPIs) identified as a measurement of success. KPIs will be shared to all team members who work in this job title and feedback will be provided regarding the successful completion of the KPIs as part of the performance review process.

Knowledge, Skills, and Abilities

1. Knowledge of vehicle/s and vehicle usage of air brakes.
2. Knowledge of city of Albuquerque streets, roads, airports and surrounding areas.
3. Excellent guest service skills.
4. Knowledge of hazards and standard safety practices related to the operation of assigned vehicles.
5. Knowledge of the operations, services, activities, promotions of the resort, casino and transportation programs.
6. Ability to drive in adverse weather conditions.
7. Ability to maintain and update proper certifications.
8. Ability to respond to requests and inquiries from the general public.

Education and Experience

Required:

1. Must be at least 25 years of age.
2. High School diploma or GED equivalent required.
3. One (1) year of experience in guest services and /or dealing with the general public
4. Ability to drive Manual and Automatic Transmission vehicles.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

License/Certifications/Registrations

1. Must possess and maintain a valid, unrestricted New Mexico Drivers License.
2. Class B CDL with Passenger endorsement is preferred.
3. Must be able to successfully pass a stringent background investigation.
4. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement Description

• Balancing Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
• Crouching Bending the body downward and forward by bending leg and spine.
• Feeling Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Finger Dexterity Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping Applying pressure to an object with the fingers and palm.
• Hearing Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Kneeling Bending legs at knee to come to a rest on knee or knees.
• Lifting Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. (up to 50 lbs.)
• Pulling Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion. (Up to 50 lbs.)
• Pushing Using upper extremities to press against something with steady force to thrust forward, downward, or outward. (Up to 50 lbs.)
• Reaching Extending hand(s) and arm(s) in any direction.
• Seeing The ability to perceive the nature of objects by the eye.
• Walking Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.
• Sitting Partly for sustained periods of time.
• Standing Partly for sustained periods of time.
• Stooping Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

List Working Conditions Required:

The worker is subject to:

1. Visual acuity requirements: to operate motor vehicles or heavy equipment.
2. Activities occur inside and outside. Outdoor work is subject to temperature extremes and inclement weather conditions.
3. Noise: There is sufficient noise to cause the worker to shout to be heard above the ambient noise level.
4. Hazards: Includes a variety of physical conditions, such as proximity to moving vehicles, exposure to high heat or extreme cold. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement, asphalt structures and surfaces.

Source: Hospitality Online