Transportation Coordinator

Fuseglobal; St. Louis (MO); Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

Up to $28.60 per hour + Overtime

Medical insurance

Dental insurance

Vision insurance

401(k)

Disability insurance

Job summary

Fortune 100 Food & Beverage Manufacturing is seeking a Transportation Coordinator to manage loads, coordinate with carriers, and ensure on-time delivery from a remote US location. The role collaborates with supply chain partners and uses SAP and FourKites for tracking and reporting.

The position supports a 7-month term with regular M-F hours and potential overtime while training near designated Midwest and national sites. Strong communication and analytical skills are essential.

Qualifications

• 2+ years in Customer Service in a manufacturing or transportation environment.
• High School Diploma.
• Ability to work fluently in Web-based Systems: SAP, Microsoft Excel, etc.

Responsibilities

• Timely follow up on loads to determine on time delivery or correct reason code.
• Daily load tracking in FourKites and update system accordingly.
• Manage on-time delivery and communicate status to stakeholders.
• Tendering loads to carriers and ensure SRG routing guidance.
• Monitor shipments and adjust plans for changing needs.
• Address detention and other accessorial information per business rules.
• Lead carrier training sessions on Carrier Portal as needed.

Skills

Customer Service

Logistics coordination

Attention to detail

Education

High School Diploma

Tools

SAP

Microsoft Excel

Job description

Title:

Transportation Coordinator

Location:

Remote (candidates must be located in the United States) Heavy preference on candidates in the Midwest.

Company:

Fortune 100 Food & Beverage Manufacturing *(FuseGlobal has worked with this company for 20 years)

*Initial term:

7 months (position expected to run longer)

Schedule:

Mon-Friday; 8-5, with willingness to support occasional overtime and holiday rotation

This position can sit completely remote, but candidates MUST be located near St. Louis, MO, Denver, CO, Crete, NE, Davenport, IA, Clinton, IA, Allentown, PA, Mechanicsburg, PA, Atlanta, GA or Eden, NC or Flagstaff AZ for training purposes.

About This Role:

This Transportation Coordinator role involves timely follow up on loads to ensure on time delivery. Responsibilities will include working with corporate supply chain representatives, 3rd party carriers, Distribution centers, sister production plants, and customer distribution centers to ensure products are delivered to meet customer demand. Responsible for scheduling and tracking outbound/inbound loads to ensure On-Time delivery. Responsible for capturing and documenting appropriate reason codes on customer’s delivery information. Assist Transportation Manager with on time reporting, and other reporting functions as assigned. Could also include scheduling and tendering of outbound freight in accordance with customer delivery demands, corporate sales targets, and product supply availability.

What You'll Do:

• Timely follow up on loads to determine on time delivery or correct reason code to be applied if failure for on time delivery.
• Daily load tracking in FourKites – follow ups with carriers not tracking on time and updates to system to reflect new delivery.
• Freight Covered Every Day (Exceed on-time pick-up and delivery expectations; proactive analysis to prevent service failures, schedule orders for the best possible product fill rate).
• Carrier Relationship (Consistent and professional communications, Accessorial approval based on business rules, cover loads, handling and management of difficult situations, etc.).
• Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.).
• Financial Procedures and Operating Metrics (Detention management, benchmark rate achievement, automation objectives, expedite decisions and cost, etc.).
• Contact carrier to obtain status of load-tendered; continue monitoring the shipment via provided systems for on-time pick-up, transit, and delivery.
• Monitor shipments for on time delivery and revise/communicate when necessary based on changing needs of the shipper, customer, and/or carrier.
• Tendering loads to carriers while ensuring automated or manual routing guide assignment/tender acceptance in Standard Routing Guide (SRG).
• Notify appropriate groups of any product supply issues, and work with ORM and Operations Planning group to resolve issues to maintain customer satisfaction and on time delivery.
• Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS/SAP/WMS as needed.
• Consolidate customer orders into full truckloads when necessary.
• Review and correct EDI 214 errors.
• Manage and process customer returns.
• Correspond with carrier regarding detention and other accessorial information and provide approval or denial based on business rules.
• Actively manage on-time performance and fill rate through proper reason code application and reason code monthly clean up.
• Additional Responsibilities Regarding Customer and Carrier Relationships.
• Request EDI set-up on newly contracted carriers and set-up Carrier Portal log-ins.
• Lead training sessions for Carrier Contacts as necessary on Carrier Portal.

What You Bring:

• 2+ years in Customer Service in a manufacturing or transportation environment.
• High School Diploma
• Ability to work fluently in Web-based Systems: SAP, Microsoft Excel, etc.

Compensation & Benefits:

• Up to $28.60 per hour + Overtime
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Disability insurance

About FuseGlobal:

FuseGlobal is a partnership of people and brand-leading companies, working together to make things run better. For 25 years we have brought functionality to complex business and production processes and supply chains, resulting in enterprises that run smarter and more sustainably. Interested in digital manufacturing, industrial engineering, supply chain management, all-things tech, and energy & the environment? This is where we live. Engage with us!

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