Transportation Coordinator

Balance Innovations; New York (NY); On-site; USD 31,684 - 41,328; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401(k) plan

Competitive hourly wage

Job summary

Balance Innovations in New York is seeking a Transportation Coordinator responsible for customer service and efficient management of transportation operations. The role demands hands-on coordination of export logistics for domestic and international parcels, ensuring compliance with regulations.

Candidates should have over 3 years of experience in air freight logistics and be proficient in transportation software. Competitive pay and standard employment benefits are offered.

Qualifications

• 3+ years of hands-on air freight export coordination experience.
• Experience with transportation software and Microsoft Office.
• At least 21 years old and available for varied hours.

Responsibilities

• Coordinate export operations and respond to customer inquiries.
• Ensure compliance with IATA and U.S. Customs requirements.
• Prepare service orders and maintain logs & records.

Skills

Air freight export coordination

Microsoft Office proficiency

Customer service skills

Collaborative work

Attention to detail

Tools

Transportation software

Cargo Wise operating system

Job description

Pay Range

$23.00 - $30.02 per hour

Job Summary

The Transportation Coordinator is responsible for providing hands‑on customer service and customer assistance for the prompt, effective transportation, clearance, import, export and routing of both domestic and international parcels in accordance with proper procedures for BGS customers. The role functions in an armed environment and enforces rules to protect premises, property, armored vehicles, and the safety of persons.

Key Responsibilities

• Receive incoming calls, e‑mails and faxes from customers, Brink’s U.S. branches, affiliates and agents and respond to requests for rates, billing issues and service queries in a timely manner.
• Coordinate daily activities of the Export team and ensure smooth operation with customers, airlines and field locations.
• Interface with Regional Managers to address field office concerns and maintain relationships with customers and overseas affiliates.
• Collaborate with operations staff to determine accurate service capabilities.
• Meet all IATA and U.S. Customs requirements for document generation and cargo handling.
• Prepare and submit service orders, quotations, and paperwork for billing and analysis.
• Maintain and submit required logs, reports and records.
• Handle service concerns diplomatically, escalating to appropriate personnel when needed.
• Determine required paperwork for international moves, including commercial invoices and customs documents.
• Decide whether a courier is needed for a shipment and arrange with the appropriate gateway airport office.
• Respond to inquiries on shipment status via the system, and provide timely updates to customers.
• Cooperate with department members to ensure work is completed efficiently and maintain high service quality.

Minimum Qualifications

• Minimum 3 years of hands‑on air freight export coordination experience, including routing of shipments, pricing and routing.
• Minimum 3 years of experience with Microsoft Office and transportation software (industry‑based or proprietary).
• Must be at least 21 years old.
• Availability to work weekends, holidays and/or extended hours.

Preferred Qualifications

• Experience in a fast‑paced, high‑volume export department for an air freight forwarder.
• More than 3 years servicing customers in the transportation or logistics industry as a coordinator, shipment router or similar role.
• Good basic math skills.
• Transferrable internal BGS experience in exports, customer service or other operational positions with knowledge of BITS, ATLAS and GARCIA.
• Knowledge of Cargo Wise operating system.

Professional Skills

• Professional, positive demeanor.
• Excellent customer service.
• Collaborative work style.
• Strong ethics and integrity.
• Independent and team‑oriented work capability.
• Strong attention to detail and analytical problem‑solving.

Benefits

Competitive hourly wage, medical, dental, vision and life insurance, a 401(k) plan, and other standard employment benefits.

Equal Opportunity Employer

Brink’s is an equal opportunity and affirmative action employer and does not discriminate against any employee or applicant on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status or disability. Brink’s is also committed to providing a drug‑free workplace.