Transportation Call Center Representative (FleetNet Marketplace Operations)

Cox Communications; Idaho; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading telecommunications company in the United States is seeking a Customer Service Representative. In this role, you will manage inbound calls, enter data, and communicate billing information to customers. Candidates should possess a high school diploma and have up to 2 years of customer service experience. The company offers flexible time-off policies and additional compensation opportunities.

Benefits

Hourly base pay rate up to $22.12

Comprehensive healthcare options

Professional development opportunities

Inclusive parental leave

Pet insurance

Qualifications

• Up to 2 years of experience in a related field.
• Available for weekend shifts in a 24/7/365 environment.

Responsibilities

• Manage inbound calls and gather customer requirements accurately.
• Enter data promptly and record vehicle locations during calls.
• Communicate accurate billing information to service providers.
• Make outbound calls to obtain updates on open events and keep customers informed.

Skills

Strong customer service experience

Ability to multitask

Problem-solving skills

Education

High school diploma or GED

Job description

Why consider this job opportunity:

• Hourly base pay rate up to $22.12
• Opportunity for additional compensation through commission and incentive programs
• Exceptional work-life balance with flexible time-off policies
• Comprehensive healthcare options for individuals and families
• Professional development and continuing education opportunities available
• Inclusive parental leave policies and extra perks such as pet insurance

What to Expect (Job Responsibilities):

• Manage inbound calls and gather customer requirements accurately
• Enter data promptly and record vehicle locations during calls
• Communicate accurate billing information to service providers
• Make outbound calls to obtain updates on open events and keep customers informedCollaborate with roadside dispatchers to resolve issues

What is Required (Qualifications):

• High school diploma or GED
• Up to 2 years of experience in a related field
• Strong customer service experience
• Ability to multitask and problem-solve effectivelyAvailable for weekend shifts in a 24/7/365 environment

How to Stand Out (Preferred Qualifications):

• Degree in a related discipline or industry experience

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