Transportation and Reception Assistant

WESTCARE KENTUCKY INC; Pikeville (KY); On-site; USD 22,000 - 31,000; Full time

Job summary

WESTCARE KENTUCKY INC is seeking a Transportation and Reception Associate in Pikeville, KY to support transportation operations and assist in participant reception within a treatment facility.

The role requires a High School diploma, strong communication, reliability, and the ability to work a flexible schedule, including on-call coverage, while upholding WestCare policies and safety standards.

Qualifications

• At least 1 year of experience in social/behavioral sciences or a related field.
• Must be 21 years or older.
• Ability to work well individually and in a team.
• Ability to handle multiple projects simultaneously.
• Ability to exercise good judgement and discretion.
• Adherence to high ethical standards.
• Maintain professional appearance and demeanor.
• Excellent verbal and written communication skills.

Responsibilities

• Supervises program participants under the direction of the Program Coordinator/Director and reports unusual changes.
• Assists in transportation needs of the agency.
• Assists in reception of new program participants.
• Facilitates mentoring, discipline, safety, and shift/overnight observation of participants.
• Uses approved crisis intervention techniques to de-escalate situations to ensure safety.
• Participates in 24/7 coverage with a flexible schedule and tracks hours.
• Monitors participant whereabouts and ensures proper paperwork for leaving the property.
• Supports recreational activities for participants and keeps facilities clean.
• Assists other WestCare staff to promote cooperation and professionalism.
• Embrace and embody the mission, vision, guiding principles and goals of WestCare Foundation.
• Perform all other duties as assigned.

Skills

Communication (verbal & written)

Teamwork

Judgement & discretion

Ethical conduct

Professional appearance

Ability to multitask

Attention to safety

Education

High School Diploma or Equivalent

Associate's Degree preferred

Job description

Job Details

Job Location: Pikeville - 126 Trivette Drive Suite 302 - Pikeville, KY 41501
Position Type: Full Time
Education Level: High School
Salary Range: $19.00 - $19.00 Hourly
Job Category: Transportation

POSITION SUMMARY

The Transportation and Reception Associate is responsible for assisting in the transportation needs of the agency and assisting in reception of new program participants. This position is also tasked with ensuring the safety of all program participants and agency property, while ensuring compliance with program rules and WestCare policies.

Essential Job Functions

• Supervises program participants under the direction of the Program Coordinator and/or Program Director, reporting unusual changes as they occur
• Assists in the transportation needs of the agency
• Assists in the reception of new program participants
• Facilitates mentoring, discipline, safety, and shift/overnight observation of participants
• Utilizes approved crisis intervention techniques to assist with de-escalation of situations, ensuring resident, staff, and visitor safety
• Assists with the receiving of new program participants
• Participates in 24/7 coverage by working a flexible schedule, properly tracking hours worked, and consistently arriving to scheduled shifts on time
• Monitors participant whereabouts and activity to be sure they maintain acceptable behavior and remain on the property, or have appropriate paperwork needed to leave the property
• Assists in the implementation of recreational activities for program participants, participating where appropriate
• Ensures the facility is kept clean and in working order
• Assists other WestCare staff as needed to promote cooperation and portray a professional image to the community
• Must Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and
• Perform all other duties as assigned.

Essentials Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• At least 1 year of experience working in social and behavioral sciences, or a similar field required
• Must be at least 21 years old or older
• Ability to work well, both individually and as part of a team
• Ability to handle multiple projects simultaneously
• Ability to exercise good judgement and discretion
• Adherence to the highest standards of ethical conduct
• Ability to maintain a professional appearance and demeanor
• Excellent verbal and written communication skills

Education Requirements

• High School Diploma or Equivalent required
• Associate's Degree preferred

Certification and Licensure Requirements

• Valid Driver's License and the ability to obtain and maintain WestCare’s vehicle insurance.

Working Conditions

• Work is primarily performed within a treatment facility, but outside work and out-of-state travel may occasionally be required
• Flexible work hours and regular attendance is required

ESSENTIAL PHYSICAL AND MENTAL DEMANDS OF THE JOB

Physical Demands:

Tasks that involve no exposure to human blood, body fluids, or tissues but employment may require performing unplanned Category I tasks. The normal work routine involves no exposure to blood, body fluids, or tissues, BUT exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee engaged in Category II tasks
Occasional lifting of more than 25 pounds
Occasional risk of intensive physical activity with clients and
Sitting, standing, walking, reaching are performed in the normal course of the position
Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 25 pounds. Use of computer and telephone systems are required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations using approved physical de-escalation techniques.
Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.

Mental Demands:

Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels to exchange ideas, information, instructions, and opinions.
Requires the ability to work under stress and in emotionally charged settings.
Requires the ability to defend oneself and clients in mentally/verbally abusive situations using approved mental/verbal de-escalation techniques.