Transport & Facilities Technician

NextGen | GTA: A Kelly Telecom Company; Austin (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Job summary

NextGen | GTA: A Kelly Telecom Company is seeking a Transport & Facilities Technician to support network transport hubs, data centers, colocation sites, and customer locations. This hands-on role focuses on transport equipment, fiber/DWDM systems, facility infrastructure, power systems, and troubleshooting.

You will install, provision, maintain, and troubleshoot transport/MUX equipment, DWDM, dark fiber, and network elements, travel between sites, and provide 24/7 on-call support as needed.

Qualifications

• 3+ years of telecommunications, network transport, central office, or fiber experience.
• Hands-on experience with fiber, DWDM, MUX/transport equipment, and troubleshooting.
• Knowledge of DC power systems, batteries, generators, and basic electrical systems preferred.
• Strong communication, troubleshooting, and customer service skills.
• Ability to work in a hands-on field environment and travel between sites.

Responsibilities

• Install, provision, maintain, and troubleshoot transport/MUX equipment, DWDM, dark fiber, and network elements.
• Perform fiber installation, cabling, connectivity, testing, and troubleshooting.
• Troubleshoot network alarms, transport circuits, and customer outages.
• Inspect and maintain batteries, power plants, generators, and facility infrastructure.
• Support equipment installations, site maintenance, building issues, and emergency response.
• Coordinate with NOC, Network Engineering, Service Delivery, customers, vendors, and contractors.
• Maintain equipment inventory, documentation, and a safe work environment.
• Perform basic electrical/facility maintenance and elevate issues when contractors are required.
• Travel between assigned sites and provide 24/7 on-call support as needed.

Skills

Fiber installation

Troubleshooting

DWDM knowledge

Network transport

Safe work practices

Education

High School diploma or GED

Tools

MUX/transport equipment

Fiber testing equipment

Job description

We are seeking a Transport & Facilities Technician to support network transport hubs, data centers, colocation sites, and customer locations. This hands-on role focuses on transport equipment, fiber/DWDM systems, facility infrastructure, power systems, and troubleshooting.

Key Responsibilities:

• Install, provision, maintain, and troubleshoot transport/MUX equipment, DWDM, dark fiber, and network elements.
• Perform fiber installation, cabling, connectivity, testing, and troubleshooting.
• Troubleshoot network alarms, transport circuits, and customer outages.
• Inspect and maintain batteries, power plants, generators, and facility infrastructure.
• Support equipment installations, site maintenance, building issues, and emergency response.
• Coordinate with NOC, Network Engineering, Service Delivery, customers, vendors, and contractors.
• Maintain equipment inventory, documentation, and a safe work environment.
• Perform basic electrical/facility maintenance and elevate issues when contractors are required.
• Travel between assigned sites and provide 24/7 on-call support as needed.

Required Qualifications:

• High School diploma/GED; Telecommunications education is a plus.
• 3+ years of telecommunications, network transport, central office, or fiber experience.
• Hands-on experience with fiber, DWDM, MUX/transport equipment, and troubleshooting.
• Knowledge of DC power systems, batteries, generators, and basic electrical systems preferred.
• Strong communication, troubleshooting, and customer service skills.
• Ability to work in a hands-on field environment and travel between sites.