Transport Attendant

Ohio Ambulance Solutions; Euclid (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Ohio Ambulance Solutions is seeking Transport Attendants to join the Mobility Assistance Department to provide safe, compassionate non-emergency transport for individuals with behavioral health, developmental, cognitive, mobility, or other specialized support needs.

This role is more than driving; you’ll help create a safe, respectful, and positive experience for every passenger while adhering to privacy requirements and coordinating with a team across facilities and caregivers.

Qualifications

• 18 years or older.
• Compassionate, patient, professional and dependable.
• Comfortable with individuals who may have behavioral, developmental, cognitive, or emotional challenges.
• Able to remain calm and professional in stressful situations.
• Strong communicators and team players.
• Able to use good judgment and make sound decisions.
• Able to pass required background screening.
• Willing and able to complete all required training.
• A high school diploma or GED is preferred but not required.

Responsibilities

• Provide safe transportation and continuous passenger supervision.
• Assist passengers entering/exiting vehicles and perform transfers when needed.
• Treat every passenger with dignity, patience and respect.
• Monitor behavior and de-escalate using approved verbal techniques when necessary.
• Report medical, behavioral, safety, or operational concerns promptly.
• Communicate with Dispatch, managers, facilities, caregivers and team members.
• Complete transportation documentation and incident reports accurately.
• Keep vehicles and equipment clean, safe, fueled and ready for service.
• Complete required training and competency programs.
• Support other Ohio Ambulance Solutions service lines as needed.

Skills

Compassionate

Patient

Professional

Dependable

Strong communicators

Team players

Good judgment

Education

High school diploma or GED

CPR certification

First Aid certification

EVOC certification

Valid driver’s license

Job description

To be eligible for this position, you must be able to pass a drug screen and FBI/BCI background check.

Do you have a passion for helping others and staying calm in challenging situations? Are you looking for a job where you can make a real difference in someone’s day?

Ohio Ambulance Solutions is looking for Transport Attendants to join our Mobility Assistance Department. You’ll provide safe, compassionate, non-emergency transportation to individuals with behavioral health, developmental, cognitive, mobility, or other specialized support needs.

This is more than simply driving someone from one place to another. You’ll help create a safe, respectful, and positive experience for every passenger.

What You\'ll Do

• Provide safe transportation and continuous passenger supervision.
• Assist passengers entering/exiting vehicles and perform hand-to-hand transfers when needed.
• Treat every passenger with dignity, patience, and respect.
• Monitor behavior and use approved verbal de-escalation techniques when necessary.
• Report medical, behavioral, safety, or operational concerns promptly.
• Communicate with Dispatch, managers, facilities, caregivers, and other team members.
• Complete transportation documentation and incident reports accurately.
• Keep vehicles and equipment clean, safe, fueled, and ready for service.
• Complete required training and competency programs.
• Support other Ohio Ambulance Solutions service lines as needed.

What We\'re Looking For

You don\'t necessarily need previous healthcare or transportation experience. We’re looking for people who are:

• 18 years or older
• Compassionate, patient, professional, and dependable
• Comfortable working with individuals who may have behavioral, developmental, cognitive, or emotional challenges
• Able to remain calm and professional in stressful situations
• Strong communicators and team players
• Able to use good judgment and make sound decisions
• Able to pass required background screening
• Willing and able to complete all required training

A high school diploma or GED is preferred but not required.

Required Certifications

• Valid driver\'s license
• Current CPR certification
• Current First Aid certification
• EVOC certification — provided by Ohio Ambulance Solutions
• Any required municipal or company certifications

Experience That Will Make You Stand Out

Experience in medical or wheelchair transportation, behavioral health, developmental disabilities, direct care, crisis intervention, de-escalation, or working with special needs populations is a plus.

No previous experience? That\'s okay! If you\'re compassionate, dependable, willing to learn, and enjoy helping others, we\'d love to hear from you.

What You Can Expect

Our Transport Attendants work as part of a team to provide safe and compassionate transportation. Depending on passenger needs, vehicles may be staffed by one or two qualified team members.

You may work in healthcare facilities, residential settings, community locations, and company vehicles. This position may involve outdoor work, various weather conditions, and occasional extended or non-traditional hours. You must be able to physically assist passengers with entering, exiting, and transferring when needed.

Privacy & Patient Care

Because you\'ll be working with individuals receiving healthcare-related services, confidentiality is essential. Employees must follow HIPAA and Ohio Ambulance Solutions privacy requirements and protect passenger information at all times.