Transplant Financial Coordinator-Hybrid

Mayo Clinic; Phoenix (AZ); Híbrido; USD 40.000 - 55.000; Jornada completa

Descripción de la vacante

Mayo Clinic is hiring a Transplant Financial Coordinator in the Phoenix area in a hybrid role. The coordinator manages referrals, precertifications, authorizations and financial clearance for transplant patients, guiding them through costs and payment options.

Responsibilities include insurance verification, compliance with UNOS and related policies, and collaboration with the Transplant Team to ensure timely access to care and accurate financial documentation.

Formación

• High School Diploma or GED is required; 5 years of medical billing, customer service or finance experience preferred.
• Associates Degree or higher preferred.
• Certification Transplant Financial Coordinator (CTFC) preferred; HFMA certification preferred.
• Advanced knowledge of ICD-10, CPT coding; knowledge of third-party payor referrals and authorizations.
• Epic is a preferred tool for workflow and documentation.

Responsabilidades

• Resolve referral, precertification, prior authorization and financial clearance through pre- and post-transplant processes.
• Outline financial obligations and provide options including assessing financial assistance eligibility and establishing payment arrangements.
• Collaborate with Transplant Team and multidisciplinary groups; participate in listing decisions and protocol development as needed.

Conocimientos

Customer service

Attention to detail

Analytical thinking

Verbal communication

Written communication

Educación

Associates Degree or higher preferred

CTFC Certification preferred

HFMA Certification preferred

Herramientas

Epic software

Descripción del empleo

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

HYBRID: This is a hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses for on-site expectations based on business needs. The Transplant Financial Coordinator is an advanced level position, responsible for resolving referral, precertification, prior authorization and/or financial clearance through the pre-transplant and post-transplant process. Courteously and professionally works with patients to outline financial obligations related to care, and provides options for patients to meet financial requirements, including assessing financial assistance eligibility, determining insurance coverage eligibility, establishing payment arrangements, collecting preservice payments and co-payments as needed. This position may be responsible for workload throughout all the Mayo Clinic sites, regardless of the representative’s physical location. In addition, this position may be responsible for pre-appointment insurance review (PAIR) and denials recovery functions within the Patient Access Prior Authorization department. This role requires interpretation of insurance coverage eligibility, insurance transplant contracts, and the submission of Letter of Agreement (LOA) and Individual Case Negotiation (ICN) requests to address any in/out of network coverage or self-pay issues. This position may participate in selection committee meetings with the Transplant Team from a financial aspect to assist the committee’s decision to accept/deny potential transplant recipients and the determination of the patient’s transplant listing status. This role may also include participation and collaboration with a multidisciplinary team in the development and implementation of protocol and standards of care planned for the transplant patient. This position will be responsible for monitoring and the updating of necessary documentation according to the United Network of Organ Sharing (UNOS) guidelines that may include listing, status changes and post-transplant follow up information. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Qualifications

High School Diploma or GED and a minimum 5 years of experience in medical billing (hospital and/or professional), customer service and/or finance related field required.

Associates Degree or higher preferred.

Certification Transplant Financial Coordinator (CTFC) preferred. Healthcare Financial Management Association (HFMA) Certification Preferred.

Advanced knowledge of ICD-10, CPT coding required. Advanced knowledge of third-party payor referrals and authorizations required. Excellent written and grammatical skills, including proper phone etiquette. Advanced computer/keyboarding skills. Must maintain regular and acceptable attendance.

Transplant financial counseling and billing experience preferred. Financial, analytical, and mathematical competencies preferred. Competence and experience with Epic preferred. Advanced knowledge of medical billing, reimbursement and collections processes preferred. Advanced knowledge of healthcare and transplant terminology preferred. Knowledge of insurance contracts and managed care experience preferred. Knowledge of solid organ transplants, bone marrow transplants (BMT), End Stage Renal Disease (ESRD), and Chimeric antigen receptor (CAR)-T cell therapy preferred. Knowledge of transplant billing requirements preferred. Knowledge of the Conditions of Participation (CoP), National Marrow Donor Program (NMDP), National Organ Procurement and Transplantation Network (OPTN), Scientific Registry of Transplant Recipients (SRTR), and all Federal Register's rules and regulations for organ acquisition preferred.

• This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

Exemption Status

Nonexempt

Compensation Detail

$29.38 -$39.67 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

8am-5pm M-F AZ Time

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.