Transit Services Director

Douglas County, GA; Douglasville (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

Douglas County, GA seeks a senior leader to oversee the Transit Services Division, including Connect Douglas fixed routes, paratransit, and multi-modal operations. You will manage budgets, staff, and compliance with federal and state requirements, coordinating with regional partners to advance transportation initiatives.

The role supports transit planning, demand management, and the agency safety plan, while integrating services to provide safe, efficient transportation across the county.

Qualifications

• Bachelor's degree in Planning, Transportation, Engineering, Public Administration or related field.
• Five years of professional experience in the field, with at least two years in supervision.
• AICP certification preferred or other related professional certifications.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Manage all business and operational aspects of the Transit Department, including personnel oversight and financial administration.
• Oversee staffing, scheduling, and supervision for all Transit Services operations.
• Direct development of the annual budget and maintain financial control of expenditures, revenues, and grants.
• Lead maintenance and stewardship of transit facilities, vehicles, assets, and equipment.
• Ensure compliance with all federal, state, and regional transit requirements and administer the Drug and Alcohol Program.
• Lead preparation for federal oversight reviews and manage grant opportunities with FTA, GDOT, and others.
• Prepare and deliver reports, presentations, and data submissions for stakeholders.

Skills

Transit planning knowledge

Budgeting & financials

Staff supervision

Grant management

Public speaking

Education

Bachelor's degree or higher (Planning/Transportation/Engineering/Public Administration)

Tools

MS Office Suite

Job description

SALARY: $123,165.12 ($59.21/hourly)

SUMMARY: This position performs oversight activities of the Department’sTransit Services Division, which offers transportation services to areacitizens and commuters.These servicesinclude the Connect Douglas fixed route bus service, paratransit services, anextensive, coordination and local support for express bus service operated bythe Georgia Regional Transportation Authority (GRTA). This position is alsoresponsible for management of the Douglas County Multi-modal TransportationCenter, and all associated facilities throughout Douglas County.This position also supports and participatesin transit planning and transportation demand management programs at the local,regional, state, and federal levels as required.This position is responsible for integratingand marketing all of the above-mentioned services into a successful, safe,efficient multi-modal Connect Douglas program operation that meets all local,regional, state, and federal requirements.

ESSENTIAL DUTIES ANDRESPONSIBILITIES

• Manageall business and operational aspects of the Transit Department, includingpersonnel oversight, financial administration, service operations, and grantdevelopment to ensure efficient, cost--effective, and performance--driven transit service delivery.
• Overseestaffing, scheduling, and supervision for all Transit Services operations,including recruitment, hiring, onboarding, training, and performancemanagement.
• Directdevelopment of the annual budget and maintain strong financial control ofexpenditures, revenues, and grants, ensuring alignment with Board ofCommissioners’ policies and priorities.
• Overseethe maintenance, utilization, and stewardship of transit facilities, vehicles,assets, and equipment.
• Ensurecompliance with all federal, state, and regional transit requirements,including NTD reporting, DBE documentation, Certifications and Assurances, andadministration of the mandated Drug and Alcohol Program.
• Leadpreparation for federal oversight reviews such as the FTA Triennial Review andensure timely completion of any required corrective actions.
• Pursueand manage grants and funding opportunities with FTA, GDOT, and other agencies,and ensure proper administration of awarded funds.
• Prepareand deliver required reports, presentations, and data submissions for county,regional, and state stakeholders.
• RepresentDouglas County in coordination with MARTA, ARC, GDOT, SRTA/The ATL, GRTA, andneighboring counties to align transit planning, funding strategies, andregional mobility initiatives.
• Directdevelopment and implementation of the Public Transportation Agency Safety Plan(PTASP) and ensure coordinated emergency preparedness with county and regionalpartners.
• Leaddeployment and integration of transit technologies, relating to operations, real-time passenger information, mobile farepayment systems, and other intelligent transportation systems.
• Managelong‑term fleetplanning, including supporting infrastructure development in coordination with appropriateagencies.
• Overseecustomer engagement and community outreach programs to improve service quality,accessibility, and public awareness.
• Directservice planning and evaluation using ridership data, performance dashboards,and operational metrics to optimize routes, scheduling, and system efficiency.
• Manageprocurement processes and contractor performance in accordance with FTAprocurement requirements.
• Monitorfederal, state, and regional policy changes and advise county leadership ontheir operational and financial impacts.
• Ensurecompliance with ADA, Title VI, LEP, and equity policies, including performingrequired service equity analyses.
• Maintainstrong working relationships with regional Transportation ManagementAssociations and professional organizations.
• Performother duties as assigned.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to performeach essential duty satisfactorily.Therequirements listed below are representative of the knowledge, skill and/orability necessary.Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.

MINIMUM EDUCATION and/orEXPERIENCE:

• Bachelor'sdegree or higher from an accredited college or university with major field ofstudy in Planning, Transportation, Engineering, Public Administration orrelated discipline
• Preferred–emphasis on study in in transportationplanning and transportation demand management
• Fiveyears professional related work experience in the field, minimum two years ofwhich were served in a supervisory capacity
• Preferred - experience in transit operationsand planning
• Anequivalent combination of education and experience may be considered

ELIGIBILITY REQUIREMENTS:

• Minimum18 years of age
• Ability and willingness to drive acounty vehicle
• Mustmeet all eligibility requirements established by the Board of Commissioners
• Must be willing to submit to random drug and alcohol screening as directed

CERTIFICATES, LICENSES,REGISTRATIONS:

• Possess and maintain a valid Driver's License (Class C) and satisfactorymotor vehicle record (MVR)
• Preferred- Certification from American Institute of Certified Planners (AICP) and/orother related professional certifications

KNOWLEDGE, SKILLS, ANDABILITIES:

• Knowledge of or ability to learn countyand department operations, ordinances, policies, procedures, terminology,codes, radio signals, and/or materials as they relate to assignment
• Knowledge of or ability to learnapplicable federal and state, laws, rules, and regulations as they relate to assignment
• Knowledge of business English,spelling, and grammar
• Knowledge of mathematical computations: addition, subtraction, multiplication, anddivision using whole numbers, common fractions and decimals; compute rate,ratio, and percent; ability to perform specific computations that are applicable to the job
• Knowledge of department training needsand appropriate methods of course preparation and delivery
• Knowledge of Douglas County transportation infrastructure
• Knowledge of or ability to learn theDouglas County geography
• Knowledge of local Board of Health regulations and requirements as they relate to assignment, facility,equipment, and vehicles
• Knowledge of the occupational hazardsand safety precautions necessary for the safe operation, maintenance ofall department equipment, tools, machinery, and vehicles as required byassignment
• Knowledge of the operation, uses,maintenance, and capabilities of personal and mainframe computers,peripheral equipment, and wide area networks
• Knowledge of OSHA and other health andsafety regulations, requirements and practices as they relate toassignment
• Knowledge of effective publicadministration, supervisory, and management principles, practices, andprocedures
• Knowledge of modern office practices,methods, and equipment
• Knowledge of principles and practices of transit planning andoperations and contracts administration
• Knowledge of specialized software,machinery, materials, terminology, and/or forms essential to theassignment
• Skill in analytical thinking; abilityto apply a wide range of abstract and concrete concepts to problems andissues
• Skill in coordinating and resolving daily operational and administrative problems and issues effectively with subordinate employees
• Skill in creating, maintaining, and organizing accurate, detailed, and complete records
• Skill in effective inter-personal andpublic relations and customer service; excellent oral and writtencommunication skills to satisfactorily resolve conflicts and issues, andto explain established policies and procedures to employees and thegeneral public
• Skill in exercising discretion in determining data classificationand in referencing such analysis, to establish standards for the purposeof recognizing actual or probable interactive effects and relationships
• Skill in handling and operating allassigned equipment, tools, and/or vehicles in a safe and proficient manner
• Skill in instructing, leading, and supervising employees, work crews, and/or volunteers
• Skill in managing confrontationalsituations and the stress and emotional issues related to clientele in aprofessional manner
• Skill in performing tasks which requireattention to detail, and completing assigned jobs efficiently andcorrectly
• Skill in planning, prioritizing, andorganizing work; ability to handle multiple work assignments and deadlinesefficiently, accurately, and professionally; skill in planning,prioritizing, organizing, reviewing, and evaluating the work of others
• Skill in public speaking and publicrelations
• Skill in recruitment, selection,training, and supervision of staff; leadership and motivation
• Skill in troubleshooting and problemsolving
• Skill in the use of personal computers,MS Office Suite, databases, spreadsheets, and word processing; typing andentering data into a computer system accurately and efficiently
• Ability to apply common sense tounderstand, follow, and complete verbal and written instructions and directions
• Ability to assess the problems andrequirements of the community and to formulate, facilitate, and administerprograms to meet the community needs; prepare, implement, adjust, andmaintain equipment and programs; promote programs and activities
• Ability to collect data, informationand trends
• Ability to communicate and interactclearly and effectively with all those contacted in the course of work ina professional and courteous manner, both orally and in writing; establishing and maintaining effective, professional, and cordial workingrelationships
• Ability to coordinate and administer department policies and programs in an effective manner
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to demonstrate compassion andrespect in client interactions, with disabled individuals and othersneeding special assistance; ability to deal effectively with individualsfrom diverse backgrounds
• Ability to effectively briefsupervisors
• Ability to effectively monitor and control the facility operating and yearly budget
• Ability to follow established safety rules and departmental policies and procedures
• Ability to function in the capacity of Director for a major organizational unit requiring significant internaland external interaction
• Ability to handle confidentialinformation professionally and to exercise discretion in performing assigned job duties; inability to maintain confidentiality will be grounds for dismissal
• Ability to make sound, independent decisions within policy guidelines by exercising good judgment and intelligent situation-assessment
• Ability to provide instruction and direction; effective leadership skills; ability to train, supervise, discipline, and motivate staff and/or volunteers
• Ability to read, analyze, interpret,and comprehend a variety of documents including, but not limited to,memos, instructions, correspondence, technical reports, legal documents,ordinances, governmental policies and procedures, design plans, maps anddeeds, budgets, diagrams, tables, professional articles, as they relate to assignment
• Ability to react quickly and calmlyunder pressure and highly stressful conditions, including life-threateningand crisis situations, making appropriate and sound command and managementdecisions based on a totality of the circumstances
• Ability to reconcile data; make necessary additions, revisions, and updates
• Ability to research, analyze data, and compile information to create, implement and enforce clear and concise reports, records, correspondence, operating procedures, businesscorrespondence, policies, and other written material; ability to create clear, accurate, and effective, and persuasive presentations; ability to develop promotional materials
• Ability to analyze and resolve routine, non-routine, and complex problems, evaluating alternative solutions and adopting effective course of action by applying or adapting established policies and procedures, and through negotiation and counseling
• Ability to stay current on new and emerging trends and practices in the field of the transportation services
• Ability to utilize and adhere to a project plan
• Ability to work in a team setting
• Ability to work independently in the absence of specific instructions or direct supervision
• Ability to work under stress and during emergency situations

TOOLS AND EQUIPMENT USED:

• Assorted modern office and equipment which may include, but is notlimited to:
• Personal computersPhotocopiersFax machinesCalculators
• ScannersMechanic’stools Motorized vehiclesTelephones (mobile and/or radio)

WORKSCHEDULE

• This is a full-time, onsite position that may require working evenings, weekends, and holidays during special projects or emergencysituations

PHYSICAL DEMANDS

• The physical demands described here are representative of those thatmust be met by any employee to successfully perform the essential functions ofthis job.Reasonable accommodations maybe made to enable individuals with disabilities to perform the essentialfunctions.
• While performing the duties of this job, the employee is regularly required to stand;walk; use hands to finger, handle, or feel objects, tools, or controls; andtalk or hear. The employee frequently is required to reach with hands and arms;climb or balance; and stoop, kneel, crouch, or crawl
• The employee must occasionally lift and/or move more than 20 pounds
• Specificvision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjustfocus

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions ofthis job.Reasonable accommodations maybe made to enable individuals with disabilities to perform the essentialfunctions.
• Work is performed in an office environment
• Work includes outdoor responsibilities and exposure to weather conditions

• Work is performed in proximity to theroadway and traffic
• Work includes attending out-of-town events
• Work requires driving; operation of vehicle may be under potentially hazardous conditions involving road construction, inclement weather, traffic hazards, exposure to fumes and noise
• Thenoise level in the work environment is usually moderate to very loud
• The employee must participate in drug and alcohol testing and education program
• The details listed above are intended only as illustrations of thevarious elements of this position and the work that may be performed. The omission of specific statements does notexclude them if their nature is similar, related, or a logical extension of theposition.