Transit Outreach Navigator – Field-Based Impact

brc; New York (NY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Paid sick time starting Day One

3+ weeks vacation

12 holidays

403(b) with employer match

Tuition assistance

Career advancement opportunities

Staff wellbeing

Job summary

BRC’s Transit Homeless Outreach program is seeking an Outreach Specialist to engage directly with individuals experiencing chronic homelessness in NYC transit locations, providing hands-on support and referrals to housing and services.

You will work field-based, with day, evening, and overnight shifts, collaborating with partner agencies and documenting outreach activities to improve client access to housing, medical and mental health services.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong communication, documentation, and interpersonal skills.
• Ability to build trust and work effectively in the field.
• Valid driver’s license and willingness to travel across boroughs.
• Basic computer skills.

Responsibilities

• Conduct compassionate, street-based outreach in transit locations.
• Connect clients to housing, medical, mental health, and substance use services.
• Complete brief assessments, provide escorts, and make referrals.
• Document outreach activity and client interactions.
• Work primarily at high-need areas, including end-of-line stations.
• Collaborate with partner agencies and outreach teams.

Skills

Communication

Documentation

Interpersonal skills

Field outreach

Driver's license

Bilingual

Education

Bachelor’s degree or equivalent experience

Job description

BRC’s Transit Homeless Outreach program is seeking an Outreach Specialist to engage directly with individuals experiencing chronic homelessness in NYC transit locations, providing hands-on support and referrals to housing and services.

You will work field-based, with day, evening, and overnight shifts, collaborating with partner agencies and documenting outreach activities to improve client access to housing, medical and mental health services.