Transit Fare Compliance Program Lead

charlottenc; Charlotte (NC); On-site; USD 61,000 - 87,000; Full time

Job summary

Charlotte Area Transit System (CATS) is seeking a Fare Inspection Ambassador Program Administrator to oversee the contracted program and ensure compliance with scope, performance standards, and safety protocols.

The role provides contract administration, operational oversight, data review, interdepartmental coordination, and continuous improvement support, partnering with Customer Service, Rail and Bus Operations, Safety, Transit Police, Marketing and Technology to sustain a professional fare

Qualifications

• Experience administering vendor contracts and oversight.
• Ability to monitor performance metrics and KPIs.
• Strong coordination with internal teams.
• Familiarity with safety and compliance protocols.

Responsibilities

• Administers and monitors the contracted Fare Inspection Ambassador Program on behalf of CATS.
• Serves as the primary day-to-day liaison between CATS and the contracted vendor for program operations and contract requirements.
• Reviews vendor compliance with the approved Scope of Work and deployment plans.
• Monitors contractor staffing, attendance, uniforms, equipment readiness, and training completion.
• Coordinates with procurement, Customer Service leadership, Operations, Safety and Security, Transit Police, and other internal partners to address vendor performance and issues.
• Documents vendor performance concerns and supports follow-up actions or escalation recommendations.

Skills

Vendor management

Contract administration

Performance management

KPI oversight

Data analysis

Cross-functional collaboration

Stakeholder communication

Program governance

Job description

Charlotte Area Transit System (CATS) is seeking a Fare Inspection Ambassador Program Administrator to oversee the contracted program and ensure compliance with scope, performance standards, and safety protocols.

The role provides contract administration, operational oversight, data review, interdepartmental coordination, and continuous improvement support, partnering with Customer Service, Rail and Bus Operations, Safety, Transit Police, Marketing and Technology to sustain a professional fare