Transient Sales Executive

Mandarin Oriental; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

Mandarin Oriental New York is seeking a Transient Sales Executive to join our Sales team. This role drives revenue by proactively soliciting new business and servicing existing accounts in Leisure and Corporate segments, working closely with the Director of Sales and Global teams.

You will manage client proposals, site inspections, and travel for sales activities, while maintaining exceptional service standards and collaboration across departments.

Qualifications

• Minimum 3 years experience in luxury hotel environment.
• Strong presentation and English communication skills.
• Willingness to work a flexible schedule to accomplish major responsibilities and tasks.
• Ability to move throughout the hotel for site inspections.
• Willingness to travel on sales trips, roadshows, tradeshows and training.
• Self-motivator and ability to motivate others.
• Work in a safe, prudent and organized manner.
• Mathematical skills, computer software aptitude and hotel operation knowledge.
• Ability to relate to all levels of management.
• Ability to handle multiple tasks and maintain organization.

Responsibilities

• Drive revenue by proactively soliciting new business and servicing existing business within assigned territory and segments.
• Analyze client production and implement sales action plans.
• Solicit new business to grow market share through client activities, tradeshows and site inspections.
• Prepare client proposals and handle inquiry calls.
• Support sales directors with proposals and VIP reservation requests.
• Collaborate with Global Sales teams to achieve revenue goals.
• Coordinate with internal departments to meet VIP requests.
• Attend meetings and review daily arrivals and monthly production reports.
• Submit post-trip and expense reports timely; log activities in Salesforce.
• Provide market feedback on trends and competition.

Skills

Presentation skills

English communication

Flexible schedule

Willing to travel

Self-motivated

Organizational skills

Multitasking

Job description

Transient Sales Executive

Mandarin Oriental New York is looking for a Transient Sales Executive to join our Sales team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About The Job

Based at the Mandarin Oriental New York within the Sales Department in New York City, the Transient Sales Executive is responsible for for driving revenue by proactively soliciting new business and servicing existing business from their assigned territory, and for supporting segment divisional leaders in Leisure and Corporate segments. The Transient Sales Executive reports to the Director of Sales

As Transient Sales Executive, you will responsible for the following duties:

• Ensure achievement of budgeted annual revenues in their individual territory and segments – Leisure (USA - Midwest & Southeast and Canada) and Wholesale (USA); as well as support the achievement of team goals in Corporate Negotiated and Entertainment Transient
• Analyse and evaluate client production and implement sales action plans
• Actively solicits new business to move share from the competitive set and engage in client activities including tradeshows, roadshows, sales trips, events, site inspections entertainment, meet & greet, phone and email solicitation
• Handle inquiry calls and provide client proposals
• Support Directors in transient segment to support proposals, client activities and individual reservation requests
• Works closely with the Global Sales teams to ensure revenue goals are achieved
• Works with internal departments to ensure clear communication for all VIPs and any special requests are met for in-house guests
• Attend meetings as needed including Morning Meeting, Team Huddle, VIP Meeting, Revenue Meeting, and Sales & Marketing Monthly Meeting
• Review daily arrivals reports as well as monthly account production and Agency360 reports
• Ensure post trip reports and expense reports are submitted in a timely manner; and daily activities are added in Salesforce
• Provide feedback and market information on changing market conditions, including trends on the competition, as a result of direct sales solicitation, telephone, reading material and interaction with competitive hotel staff

As Transient Sales Executive, we expect from you:

• Must have a minimum of 3 years experience in luxury hotel environment
• Must be highly skilled in presentation and communications in the English language
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must be able to move throughout the hotel to conduct site inspections
• Must be able to travel on sales trips, roadshows, tradeshows and training
• Must be a self-motivator and motivator of others.
• Must work in a safe, prudent and organized manner.
• Must have mathematical skills, computer software aptitude and hotel operation knowledge.
• Must be able to relate to all levels of management
• Must have the ability to handle multiple tasks at one time
• Must have superior organizational skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Salary and Benefits

• $70,000 - $80,000 salary, commensurate with experience
• Sales Incentive Bonus Eligible
• A competitive benefits package, including health, dental and vision, 401(K), etc

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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