Transformation Consultant

WPS—A health solutions company; Madison (WI); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Hybrid work options

Performance bonus opportunities

401(k) with matching

Job summary

WPS Health Solutions is seeking a Transformation Consultant to guide enterprise-level transformation initiatives and optimize critical business and technology processes. You will partner with executives to define future-state operations, drive adoption of new ways of working, and deliver measurable business value.

The role requires expertise in process definition, continuous improvement, and organizational change management, with a track record in end-to-end process redesign and

Qualifications

• Bachelor's degree in Business, Information Systems, Organizational Development, or related field or equivalent combination of education and experience.
• 8 or more years of experience in business transformation, process consulting, change management, or enterprise project leadership, ideally within an IT environment.
• Proven track record leading complex enterprise-wide process redesign and transformation initiatives.
• Strong knowledge of process improvement methodologies (Lean, Six Sigma) and organizational change frameworks (Prosci ADKAR or similar).
• Demonstrated experience applying structured project execution and delivery methodologies to drive complex transformation initiatives, ensuring disciplined planning, governance, and execution.
• Exceptional facilitation, communication, and relationship-building skills.
• Ability to navigate ambiguity, manage resistance to change, and influence stakeholders at all levels.
• Experience supporting enterprise technology rollouts or modernization efforts.

Responsibilities

• Act as trusted advisor to business leaders on enterprise transformation, process strategy, and organizational change.
• Lead assessment, design, and re-engineering of end-to-end processes to support modernization, scalability, and improved customer experience.
• Facilitate discovery workshops, current-state assessments, gap analyses, and future-state design sessions for critical processes and enterprise programs.
• Develop and execute comprehensive change management strategies for major initiatives, including stakeholder analysis, communication planning, readiness assessment, and training oversight.
• Support enterprise technology implementations, defining process impacts and ensuring adoption of new processes and tools.
• Establish and implement frameworks, standards, and best practices for process improvement and organizational change within IT and across the company.
• Partner with project and product teams to ensure process and change requirements are fully integrated into design, planning, and delivery.
• Build and maintain strong relationships with leaders across business lines to promote alignment and drive sustained process ownership.
• Monitor and report transformation progress, adoption, and process performance using new and existing metrics.
• Mentor and coach teams on process methodology, transformation skills, and change management techniques to build internal capability.
• Lead cross-functional transformation and improvement projects from initiation through execution: scope definition, planning, resource coordination, delivery of project outcomes.
• Navigate ambiguity and complex stakeholder environments to drive progress across multiple teams and priorities.
• Develop high-quality transformation deliverables including process maps, future-state operating models, change impact assessments, and implementation roadmaps.

Skills

Leadership

Change management

Facilitation

Stakeholder management

Process improvement

Strategic advisory

Project leadership

Business transformation

Education

Bachelor's degree in Business/Information Systems/Organizational Development or related field

Job description

Our Transformation Consultant is a strategic advisor and change leader within the IT organization, responsible for guiding enterprise-level transformation initiatives and optimizing critical business and technology processes. They partner with executives, business leaders, and project teams to define future-state operations, drive adoption of new ways of working, and ensure that major technology-enabled changes deliver measurable business value. This Transformation Consultant brings deep expertise in process definition, continuous improvement, and organizational change management to help the enterprise navigate complex transformation efforts.

Salary Range: $115,000 ~ $135,000

The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, experience and may fall outside of this range.

Work Location

Our first consideration will be to have this employee be able to take advantage of Hybrid work and collaboration, and live within 45 miles of WPS Headquarters (1717 W. Broadway in Madison, WI, 53713) will be expected to be able to work in office 3 days a week on a regular basis.

How do I know this opportunity is right for me? If you:

• Can act as a trusted advisor to business leaders on enterprise transformation, process strategy, and organizational change.
• Enjoy leading assessment, design, and re-engineering of end-to-end processes to support modernization, scalability, and improved customer experience.
• Love facilitating discovery workshops, current-state assessments, gap analyses, and future-state design sessions for critical processes and enterprise programs.
• Have developed and executed comprehensive change management strategies for major initiatives, including stakeholder analysis, communication planning, readiness assessment, and training oversight.
• Would like supporting enterprise technology implementations, defining process impacts and ensuring adoption of new processes and tools.
• Enjoy establishing and implementing frameworks, standards, and best practices for process improvement and organizational change within IT and across the company.
• Like to partner with project and product teams to ensure process and change requirements are fully integrated into design, planning, and delivery.
• Thrive when building and maintaining strong relationships with leaders across business lines that promote alignment and drive sustained process ownership.
• Can monitor and report on transformation progress, adoption, and process performance using new and existing metrics.
• Have mentored and coached teams on process methodology, transformation skills, and change management techniques to help build internal capability.
• Like leading cross-functional transformation and improvement projects from initiation through execution:
  • Scope definition
  • Planning
  • Resource coordination
  • Delivery of project outcomes
• Can navigate ambiguity and complex stakeholder environments, ensure alignment and drive progress across multiple teams and priorities.
• Have developed high-quality transformation deliverables including:
  • Process maps,
  • Future-state operating models
  • Change impact assessments
  • Implementation roadmaps, etc.

Minimum Qualifications

• Bachelor's degree in Business, Information Systems, Organizational Development, or related field or equivalent combination of education and experience.
• 8 or more years of experience in business transformation, process consulting, change management, or enterprise project leadership, ideally within an IT environment.
• Proven track record leading complex enterprise-wide process redesign and transformation initiatives.
• Strong knowledge of process improvement methodologies (Lean, Six Sigma) and organizational change frameworks (Prosci ADKAR or similar).
• Demonstrated experience applying structured project execution and delivery methodologies to drive complex transformation initiatives, ensuring disciplined planning, governance, and execution.
• Exceptional facilitation, communication, and relationship-building skills.
• Ability to navigate ambiguity, manage resistance to change, and influence stakeholders at all levels.
• Experience supporting enterprise technology rollouts or modernization efforts.

Preferred Qualifications

• 10 or more years of experience in business transformation, process consulting, change management, or enterprise project leadership, ideally within an IT environment.
• Experience with WPS systems, tools and processes.
• Understanding of WPS lines of business including Health Plan, Government Services, and Data Logistics.

Remote Work Requirements

• High speed cable or fiber
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net).
• Please review Remote Worker FAQs for additional information.

Benefits

• Hybrid work options available
• Performance bonus and/or merit increase opportunities
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately)
• Competitive paid time off
• Health insurance, dental insurance, and telehealth services start DAY 1
• Professional and Leadership Development Programs
• Review additional benefits: (https://www.wpshealthsolutions.com/careers/)

Who We Are

WPS, a health solutions company, is a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS has been making healthcare easier for the people we serve for nearly 80 years. Proud to be military and veteran ready.

Culture Drives Our Success

WPS' culture is where the great work and innovations of our people are seen, fueled and rewarded. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce - both current and future - to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.

We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom - Awards and Recognition.