Transfer Team Leader

AssetMark; Phoenix (AZ); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Flex Time

401K match

Medical insurance

HSA

Volunteer time off

Career development

Fitness reimbursement

Hybrid schedule

Job summary

AssetMark in Phoenix, AZ is seeking a Transfer In Leader to own the end-to-end transfer intake, allocation, cost basis, reconciliation, and related processes. You will lead a dynamic team of analysts and coordinators, drive operational excellence, and ensure timely, accurate transfer handling while aligning with regulatory requirements.

The role emphasizes cross-functional collaboration with the Transfer Out Leader, vendor partners, and internal stakeholders to optimize workflows, monitor SLAs

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum of 3 years of industry or Transfer experience.
• Ability to engage others.
• Ability to operate as a change agent.
• Strong track record of high-quality execution and collaboration.
• Experience working cross-functionally to meet the needs of customers.
• High attention to detail and excellent written and verbal communication skills.

Responsibilities

• Oversee and lead the Transfer In Functions, including Ad Hoc Transfer Initial Work Review, Transfer In Initiation, Follow-Up, Allocation, Cost Basis, Reconciliation, and NIGO Resolution.
• Accelerate employee development and engagement within the Transfer In team.
• Drive operational improvements to enhance efficiency, productivity, and performance.
• Collaborate with the Transfer Out Leader to identify and implement synergies between Transfer In and Transfer Out processes.
• Evaluate current processes, proactively identify trends, and implement enhancements to drive productivity and performance.
• Ensure adherence to regulatory policies and operating procedures in Transfer In functions.
• Collaborate with vendors to address and resolve issues related to Transfer In processes.
• Track and present Transfer In metrics, including service level agreements, quality control accuracy, NIGO rates, cycle time, and customer experience cases.
• Deliver firm requirements repository (contra firm log) and ensure synchronization with relevant systems.
• Prepare executive-level reports, recommendations, and alternatives related to Transfer In functions.

Skills

People leadership

Change agent

Cross-functional collaboration

Communication

Execution excellence

Attention to detail

Education

Bachelor’s degree

Job description

Transfer In Leader

AssetMark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. The Transfer In Leader is a pivotal role within AssetMark, responsible for spearheading the Transfer In function. This role involves leading a dynamic team focused on the seamless initiation, allocation, cost basis, reconciliation, and overall success of incoming transfers. The Transfer In Leader will ensure end‑to‑end ownership of the Transfer In process, working closely with analysts, coordinators, and specialists. The leader plays a vital role in optimizing processes, fostering a culture of continuous improvement, and driving operational excellence in Transfer In functions. Collaboration with the Transfer Out Leader is crucial to maximize synergies between the two processes.

Responsibilities

• Oversee and lead the Transfer In Functions, including Ad Hoc Transfer Initial Work Review, Transfer In Initiation, Follow‑Up, Allocation, Cost Basis, Reconciliation, and NIGO Resolution.
• Accelerate employee development and engagement within the Transfer In team.
• Drive operational improvements to enhance efficiency, productivity, and overall performance.
• Collaborate with the Transfer Out Leader to identify and implement synergies between Transfer In and Transfer Out processes.
• Evaluate current processes, proactively identify trends, and implement enhancements to drive productivity and performance.
• Ensure adherence to regulatory policies and operating procedures in Transfer In functions.
• Collaborate with vendors to address and resolve issues related to Transfer In processes.
• Track and present Transfer In metrics, including service level agreements, quality control accuracy, NIGO rates, cycle time, and customer experience cases.
• Deliver firm requirements repository (contra firm log) and ensure synchronization with relevant systems.
• Prepare executive‑level reports, recommendations, and alternatives related to Transfer In functions.

Required Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum of 3 years of industry or Transfer experience.
• Ability to engage others.
• Ability to operate as a change agent.
• Strong track record of high‑quality execution and collaboration.
• Experience working cross‑functionally to execute to meet the needs of customers.
• High attention to detail and excellent written and verbal communication skills.

Preferred Qualifications

• Expertise in Transfers, Operational Audits, and Investment Industry Reporting.
• Ability to work collaboratively, prioritize, manage, and identify risks.
• Energetic with the ability to motivate and inspire others.
• Skilled in data analysis, interpretation, reporting, and communication.
• 3‑5 years of experience in Brokerage/Trust/Securities Operations/Asset Transfers.
• Cross‑functional process knowledge and analytical decision‑making skills.
• Excellent communication skills, customer service orientation, results‑oriented, time management, and ownership of issues.

Benefits

• Flex Time or Paid Time Off and Sick Time Off.
• 401K – 6% Employer Match.
• Medical, Dental, Vision – HDHP or PPO.
• HSA – Employer contribution (HDHP only).
• Volunteer Time Off.
• Career Development / Recognition.
• Fitness Reimbursement.
• Hybrid Work Schedule.

Equal Opportunity Employer

As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.