Transfer Specialist

Service Corporation International; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Sci Corp in San Antonio, TX seeks a dedicated courier/driver to handle sensitive mortuary transfers. You will drive company vehicles, coordinate with hospitals, coroner and family members, and maintain transfer records in proprietary software.

The role requires lifting up to 75 lbs, flexible hours including nights and weekends, and good customer service during emotionally challenging transfers. A valid driver’s license is essential.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license with clean record.
• Minimum 1 year courier/driver experience with customer interactions preferred.

Responsibilities

• Safely drives company owned vehicles for first call transfers following laws and company policy.
• Cooperates with first responders and hospital staff and facilities.
• Interacts with bereaved families during home transfers with sensitivity.
• Enters transfer information into proprietary software.
• Transports caskets to airports, care centers, or funeral homes and assists with moving them.
• Applies chain-of-custody procedures and paperwork as required.

Skills

Customer service experience

Stamina and physical strength

Safety and compliance mindset

Basic computer skills

Education

High School Diploma or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

Transfers

• Safely drives company owned professional vehicles to perform "first call" transfer of deceased in accordance with local and state/provincial laws as well as company policies and procedures. Follows processes for chain-of-custody, paperwork, and deceased identification
• Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures
• For home transfers, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation. Follows company procedures in transferring soiled garments, bedding, or other materials; leaves a warm and courteous first impression
• Enters deceased event information into proprietary software according to company procedures
• Transports caskets to airports, care centers, or funeral homes; assists with moving caskets

Vehicle Maintenance

• Washes, vacuums, and cleans vehicles ensuring vehicle is presentable
• Fuels vehicles as necessary
• Follows safety guidelines and expenditure processes
• Maintains personal protective and transfer supplies in vehicles including cleaning products
• Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection

Minimum Requirements

Education

• High School Diploma or equivalent

Licenses

• Current state/province issued driver's license with an acceptable driving record

Experience

• At least one (1) year work experience as a courier, driver; with direct customer interaction strongly preferred

Knowledge, Skills and Abilities

• Ability work schedule to support business needs including weekends and nights
• Ability to work on-call weekends, nights and holidays rotation
• Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally; push/pull up to 200 pounds
• Ability to drive in hazardous, heavy traffic, and weather conditions
• Basic computer skills required

WORK CONDITIONS

Work Environment

• Work indoors and or outdoors during all seasons and weather conditions
• Local and/or multiple location traveling required
• Comply with Field dress code policy

Work Postures

• Frequent, continuous periods of time standing, up 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Lifting, pushing, pulling up to 75 pounds

Work Hours

• Working beyond "standard" hours as the need arises
• Local travel up to 100% using company vehicle

Postal Code: 78205

Category (Portal Searching): Operations

Job Location: US-TX - San Antonio