Transfer Coordination Specialist (36 Hours)

Children's National Medical Center; Washington (District of Columbia); On-site; USD 35,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Life insurance

Tuition assistance

Employee assistance

Job summary

Children's National Hospital is seeking a Transfer Coordination Specialist (TCS) to support the 24/7 Emergency Transport team in Washington, DC. The role involves handling patient referrals, data communication, and coordinating ambulance and helicopter transport with CNMC resources.

The position requires an EMT-B (or higher) and a High School Diploma or GED, with preferred experience in healthcare, EMS, or call centers.

Qualifications

• High School Diploma or GED required.
• Completion of EMT-B program required.
• Experience in customer service, call center, or hospital transfer center is beneficial.

Responsibilities

• Provide high-level customer service to internal and external clients during patient referrals.
• Receive, document, and communicate time-sensitive clinical data from multiple sources.
• Coordinate ground and air transport logistics for medical emergencies.
• Monitor regional emergency communications systems and use multiple computer systems for tracking and documentation.
• Act as liaison between pre-hospital personnel and CNMC resources.

Skills

Windows proficiency

Medical terminology

Education

High School Diploma or GED

EMT-B certification program

Tools

EMR systems

Computer-aided dispatch (CAD)

Job description

111 Michigan Avenue NorthwestWashington, DC 20010

Kids Are Our Everything.

Department

10167 Emergency Transport

Pay Range

$25.26 - $49.59

The Transfer Coordination Specialist (TCS) serves as the highly visible and critical role within the communications center, a 24/7 function that provides rapid and efficient transport and coordination of emergency patient referrals. Primary responsibilities include: 1) Ensuring high-level customer service to all clients, both internal and external, throughout the patient referral process. 2) Receiving, documenting, and communicating time-sensitive clinical data from a multitude of sources. 3) Coordinating complex ground and air transport logistics and internal response teams for medical emergencies. 4) Continuously monitoring regional and Federal emergency medical communications systems; receiving and transmitting emergency and urgent information via radio and telephone utilizing multiple computer systems to track, document, and facilitate these activities. The incumbent is comfortable working in a fast-paced, detail-oriented environment with a passion and desire to continually provide high-quality service while performing multiple simultaneous functions. Successful individuals hold strong critical thinking skills, are proficient in synthesizing verbal information, and are able to interpret and apply detailed policies and procedures.

Minimum Education

High School Diploma or GED (Required) And Prior completion of an approved Emergency Medical Technician-Basic (EMT-B) program (required)

Minimum Work Experience

1 year At least 1 year of experience in one or more of the following areas: customer service, call center, hospital transfer center/patient flow, healthcare facility clerical/administrative staff, EMS, or public safety dispatch. (Clinical experience obtained during initial EMT-B training will be considered.) (Required)

1 year EMT-B field experience. (Preferred)

1 year Experience with health information technology (ex. EMR, patient registration) and/or computer-aided dispatch systems is a plus. (Preferred)

Required Skills/Knowledge

• Proficient with Microsoft Windows based computer applications.

• Proficient in medical terminology.

Required Licenses and Certifications

• Active EMT or Paramedic certification is required (state or NREMT). Upon Hire (Required)

• Nationally Registered Emergency Medical Technician (NREMT) Employment is contingent upon DC EMT or Paramedic within 6 months of hire and maintaining this certification continuously. 180 Days (Required)

Functional Accountabilities

Communication

• Continuously monitor and operate multiple radio, telephone and recording systems, providing immediate response to emergency and urgent calls from regional EMS agencies.

• Act as liaison between pre-hospital personnel and CNMC resources.

• Recognize and communicate concerning or critical cases and activate in-house medical response teams.

Coordination

• Receive patient-related and clinical information from outside physicians in private practice or from referring hospitals.

• Collaborate with a multidisciplinary team including nurses, physicians, paramedics, and administrators to process and prepare information in prep for a patient transfer.

• Coordinate ambulance and helicopter transport to and from CNMC.

• Manage transport logistics, assign transports, ensure efficient operations within the Department of Transport Medicine.

• Oversee helipad operations.

Data Systems

• Operate communication and data systems to support the emergency consultation and referral system, including computer aided dispatching, transport management and physician referral software and use of emerging telecommunications technology.

• Maintain ECIC data and documentation of daily operations.

• Perform administrative tasks necessary for ECIC function, including QA of ECIC data.

CNMC Disaster Command Center Operations

• Act as coordination point for local and regional emergency response networks, including interfacing CNMC and city-wide response with government disaster command centers and EMS systems.

• Coordinate regular drills of the city-wide system. Organizational Accountabilities-Staff

Benefits That Support You

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.

• Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.

• Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.

• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.

• Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.

Why Join Us

• Nationally Recognized Excellence - Consistently ranked among the Top 10 Children's Hospitals in the nation by U.S. News & World Report.

• Leading Pediatric Care - One of the largest and most comprehensive children's hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.

• Innovation & Research - A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.

• Mission-Driven Culture - Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams.

The disclosed salary range includes the minimum and maximum rates within which Children's National believes an individual's base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children's National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual's combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children's National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The "Know Your Rights" poster is available here: and the pay transparency policy is available here:Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a "drug-free" work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.