Transfer Center Medical Director - Internal Only

Billings Clinic; Billings (MT); On-site; USD 250,000 - 330,000; Full time

Job summary

Billings Clinic seeks a Medical Director to provide clinical leadership and oversight across the organization, focusing on patient safety metrics and regulatory compliance. The role requires active participation in leadership of clinical operations and collaboration with executives to meet strategic goals.

The Medical Director will guide the education of medical and clinical staff on patient safety initiatives, work with department leaders to implement dashboards, and ensure alignment with

Qualifications

• MD/DO degree required.
• Experience in hospital operations and patient safety.
• Strong leadership and communication skills.

Responsibilities

• Provide medical oversight and leadership for patient safety metrics.
• Co-chair committees and develop programs.
• Collaborate with leadership to meet regulatory requirements.
• Educate staff on patient safety initiatives.

Skills

Leadership

Communication

Regulatory knowledge

Patient safety

Healthcare administration

Education

MD/DO degree

Job description

MEDICAL DIRECTOR

Job Code FLSA Status Job Description Title
1254 EX Medical Director - General

Department Information

Staff will report to Clinical Coordinator/ Supervisor of the department.
Clinical Coordinator/ Supervisor will report to the Manager of the department.
Managers will report to the Director of the department.
Directors will report to the VP/Chiefs of the department.

Direct Reports (This position evaluates another position)

PURPOSE/DISTINGUISHING CHARACTERISTICS

The Medical Director has primary accountability along with the appropriate non-physician business
Director to provide leadership, oversight, and direction for the organization’s department. The Medical
Director will assist with investigation and classification of adverse events, development of department
metrics, provide departmental leadership in implementing and executing essential functions of an
effective program and meeting regulatory requirements, enhancing overall operational function, business
strategies, quality, service, access and interdepartmental relations and other services at Billings Clinic.
The incumbent will be an active member of the Billings Clinic medical staff and will have responsibility for
medical oversight towards achieving Billings Clinic’s overall patient safety goals.

ESSENTIAL JOB FUNCTIONS

• Organizational Leadership
• Provides overall direction and coordination for the Patient Safety team to ensure that all
  patient safety metrics are aligned to enhance patient safety.
• Co-chairs on appropriate Committee.
• Oversees the development of programs to fulfill Billings Clinic strategic initiatives relating
  to the department.
• Assists Senior Leadership in understanding and prioritizing patient safety initiatives within
  the organization.
• Meet on a routine basis with the department to review daily operational functions, progress
  on annual goals, and to assure activities are having the desired result.
• Provides direction with activities relating to the measurement, analysis and reporting of
  patient safety and external performance standards and expectations (DNV, CMS, etc)
• Participates in establishing culture and standards; participates, fosters, demonstrates and
  encourages an ethic of open communication and teamwork throughout the organization
  and in the community. Builds an environment of shared commitment to Billings Clinic’s
  goals and responsibility to achieve patient safety outcomes.
• Works collaboratively and participates in committees as appropriate.
• Participates and provides direction for the clinical operations of the department functions.
• Serves as resource for the staff as well as other health care providers who seek guidance
  in organizational patient safety initiatives.
• Assists with the education of medical staff and clinical staff in patient safety metrics and
  initiatives.
• Works closely with the non-physician Director of the department to develop and implement
  Billings Clinic metrics and regulatory requirements. Assists service lines in development of
  appropriate plans for patient safety to include dashboards for patient safety metrics where
  possible.
• Works collaboratively with the appropriate Committee.
• Reviews monthly/quarterly metrics with the non-physician leadership team and assists in
  data analysis/trending, and setting improvement goals as needed.
• Works collaboratively with Department Chairs and other key leaders in setting and
  achieving goals in alignment with Billings Clinic’s overall goals.
• Collaborates and participates with Local, State, Regional, and National Healthcare agencies as
  appropriate.

Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

Performs all other duties as assigned or as needed to meet the needs of the department/organization.

Created By: Alex Leggate November 16, 2023 Version: 12

Department or Level Specific Duties and Responsibilities

• Education to include: BLS, ACLS, PALS, ATLS or willing to obtain within 2 years
• Responsible for encouraging collaboration and growth within our regional care partners
  through relationship development
• Responsible for assisting in organizational flow of patients
• Understanding of Billings Clinic Hospital operations
• Interdepartmental Relations within the Hospital and Region

KNOWLEDGE OF / SKILLS / ABILITIES / COMPLEXITIES AND DIFFICULTIES

• Billings Clinic policy and procedures, both organizational and departmental
• Personal computers, hardware, and software
• Billings Clinic Code of Conduct
• Billings Clinic’s Compliance and Integrity Program
• HIPAA and confidentiality requirements
• Patients' rights

• KNOWLEDGE OF:
  • Regulatory standards and requirements (DNV, CMS, NCQA, etc.)
  • Customer service and service delivery theories and High Reliability Universal skills and
    Leadership Methods
  • Health care environments and trends
  • Health care administrative and strategic practice
  • Information and computer systems applications
  • Teaching, training and evaluation techniques for clinical education
  • Educational theory as it relates to adult learning principles
  • Organizational development strategies and methods (e.g. Operational Excellence)
• SKILL IN:
  • Advanced written and oral communication skills demonstrating the ability to effectively
    communicate to small and large audiences
  • Ability to effectively present information to various audiences
  • Analyzing critical information and data
  • Research skills necessary for the professional development, preparation and delivery of high
    quality adult learning and clinical practice curriculum
  • Efficient and effective human resource management
  • Utilizing computer technology appropriate to the development of up-to-date teaching materials
  • Developing, implementing, and managing programs
  • Leadership attributes for facilitating change management and conflict resolution
• ABILITY TO:
  • Establish and maintain collaborative relationships both internal and external
  • Work effectively in a team environment
  • Can communicate with respectful inquiry when interviewing medical and non-medical staff
    related to investigative work surrounding adverse events.
  • Incorporate population specific needs into all aspects of communication and patient/resident
    care; scope of services provided will encompass age groups ranging from infant through geriatric
  • Prioritize tasks and focus on results in a complex organization operating in a competitive
    environment
  • Able to perform responsibilities within frequent interruptions and competing priorities
• COMPLEXITY AND DIFFICULTY:
  • Decisions regarding program development, fiscal control, impact risk and financial viability of
    Billings Clinic
  • Decisions that impact human resource management may have legal implications
  • Decisions regarding patient care have direct impact on quality and patient safety outcomes

MINIMUM QUALIFICATIONS

Education

Min/Preferred Education Level Description
Minimum Other MD/DO

Years Of Experience: Preferred
but not required
Minimum Years of Experience Comments

2