Transaction Coordinator

Guild Mortgage; South Carolina; On-site; USD 40,000 - 60,000; Full time

Job summary

Guild Mortgage is seeking a Transaction Coordinator to support originators by building loan files, scheduling appointments, and coordinating the loan process from lead to contract to close. This role requires strong organizational skills, solid customer service, and proficiency with Word, Excel, and PDF tools.

The coordinator will monitor loan milestones, collect documentation, and maintain databases while ensuring compliance with privacy policies and company guidelines.

Qualifications

• High school diploma or equivalent preferred, with at least 1 year in mortgage lending or related field.
• No active MLO licensing required.
• Must manage multiple priorities with strong attention to detail and organization.
• Demonstrates urgency and responsiveness in daily tasks.
• Proficiency in data entry, PDF software, Word, and Excel.

Responsibilities

• Support originators by scheduling appointments and maintaining calendars.
• Run credit on loans assigned to an originator and track progress.
• Prepare and send disclosures and loan forms to customers for completion.
• Manage databases and update pre-approval/loan information as needed.
• Coordinate marketing materials and email campaigns compliant with policies.
• Provide status updates to referrals and customers throughout the process.
• Assist with production and underwriting steps as required.

Skills

Verbal communication

Written communication

Organized

Detail oriented

Customer service

Time management

Multitasking

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PDF software

Wiki

Cloud-based collaboration tools

Third-party software

Job description

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Transaction Coordinator plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission. This role may perform Lead to Contract and/or Contract to Close duties.

Essential Functions

Lead to Contract duties:

• Assist originator in appointment setting with prospective and new applicants.
• Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment.
• Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.). Send new clients online pre-qualification link on behalf of originator.
• Pull and prep web applications and other administrative based duties, including updating credit reports and AUS findings, for licensed teammates.
• Set and confirm appointments for the originator and manage calendar.
• Prepare and send thank you cards to referral sources and new clients.
• Act as a point of contact for the customer and referral source, keeping them informed throughout the process, subject to the limitations as set forth in Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies.
• Run credit on loans assigned to an originator.
• Request status updates from pre-approved clients and referral sources (weekly TBD calls).
• Contact expired, pre-approved clients to gather necessary documentation for licensed teammates to update pre-approval documentation and/or letters.
• Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed.
• Manage monthly compliance-approved email marketing to realtors.

Contract To Close Duties

• Monitor key dates related to loan transactions and respond accordingly.
• Send loan forms, disclosures agreements, and other supporting documentation to customers for completion and signature; manage the collection of completed documents accordingly.
• Manage assigned originator's database; tracking active loan(s) and entering data as needed.
• Maintain customer contact to ensure follow-up of loan application and answer basic customer inquiries, providing quality customer service, subject to Guild’s SAFE Act policy.).
• Provide administrative support in the collection and preparation of submitting loan application with supporting documentation to processing.
• Order out 4506T, SSA, Credit Supplements, AccountCheck and Work Number as needed.
• Prepare and submit loan applications to processing, helping to resolve any subsequent file issues and escalating processor conditions as required assisting processor in clearing any conditions placed on loan(s).
• Provide any necessary administrative assistance through production and underwriting process.
• Provide status updates to referral sources on active loans, subject to Guild’s policies on Consumer Privacy and Safeguarding of Information.

Additional Common Duties

• Subject to the limitations set forth in Guild’s SAFE Act policy, collect supporting documentation from customer, gathering necessary documentation for pre-approval.
• Maintain referral source relationships through quick response time and excellent custom service.
• Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients.
• Answer customer inquiries related to active loan, and/or loan application status.
• May provide clerical and administrative support on an as needed basis.
• Per law and/or company practice, this role is prohibited from submitting documents to underwriting; assisting borrowers with the completion of their application or explanation of documents, loan programs, or qualification criteria and quoting rates.
• Per company policy and investor guidelines: this role is prohibited from ordering written (non-third party) employment, income, deposit, mortgage or rental verifications under any circumstances. This also includes:
• Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process.
• Assisting Originator with obtaining an accurate and thorough 1003.
• Analyzing customer’s credit and financial scenario and determining appropriate loan product(s).
• Pricing loan in accordance with Guild’s policies and communicating fees to operations team.
• Quoting rates and making commitments regarding locking to customer.
• Discussing product features with customer.

Qualifications

• High school diploma or equivalent preferred, along with a minimum of one year total experience in Mortgage lending or related field.
• Does not require an active MLO licensing.
• Ability to manage multiple priorities; strong detail orientation and highly organized.
• Works with a strong sense of urgency and responsiveness.
• Passionate about delivering excellence in customer service.
• Demonstrated patience and professionalism when interacting with both internal and external customers.
• Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required.
• Strong verbal and written communication skills. Basic math skills.
• Ethical, with a commitment to company values.

Company Required Skills

• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together