Training Support Specialist Epic Assistant (Temp)

University of Alabama at Birmingham; Birmingham (AL); On-site; USD 28,000 - 34,000; Full time

Job summary

University of Alabama at Birmingham is seeking a Training Support Specialist Epic Assistant (Temp) to coordinate large-scale sessions during the transition to the Epic electronic health record system. The role provides onsite classroom, administrative, and logistical support to help sessions run smoothly.

The position requires greeting participants, assisting with check-in and basic computer access, setting up training spaces, and routing Epic questions to staff.

Qualifications

• High school diploma or GED required.
• Experience in customer service, call center, administrative support, or similar.
• Strong customer service and interpersonal skills.
• Strong verbal communication and professional demeanor.
• Comfortable with computers and basic sign-in tasks.
• Ability to follow instructions and established processes.
• Able to work in a fast-paced environment with high volume.
• Dependable, punctual, and able to work assigned schedules.

Responsibilities

• Greet participants and assist with check-in.
• Set up classrooms, workstations, materials, and supplies.
• Assist participants with basic computer functions and sign-in/out.
• Refer login problems and Epic questions to staff.
• Support instructors with classroom logistics and administrative tasks.
• Transport materials between training areas and run errands as needed.
• Communicate participant concerns and scheduling needs to leadership.
• Perform other duties to support the Epic training initiative.

Skills

Customer service

Verbal communication

Organization

Attention to detail

Punctuality

Teamwork

Computer basics

Education

High school diploma or GED

Job description

Job Description - Training Support Specialist Epic Assistant (Temp) (T240123)

Training Support Specialist Epic Assistant (Temp) - ( T240123 )

Description

Description

Pay rates:
Day shift: 6:30am - 2:00pm $20.00 per hour
Evening shift and Saturdays: 2:30pm - 10:00pm $25.00 per hour and Saturday 7:00am - 7:00pm

Assignment length: Approximately 4–5 months

Schedule: Multiple shifts and training locations may be available

Position Summary:

UAB Temporary Services is seeking dependable, customer focused Training Support Specialists for a large scale training initiative supporting Huntsville UAB Hospital entities during the transition to the Epic electronic health record system. The position provides onsite classroom, administrative, and logistical support to help training sessions run smoothly. Specialists greet participants, assist with check in and basic computer access, prepare training spaces, and refer technical or Epic workflow questions to the appropriate staff. This role does not provide Epic instruction, clinical guidance, or advanced system troubleshooting.

• Greet participants, provide directions and general information, and assist with attendance and sign in processes.
• Set up classrooms, workstations, materials, and supplies before and between sessions.
• Assist participants with basic computer functions, including signing in and out of workstations and accessing assigned training systems.
• Refer login problems, technical issues, and Epic questions to training staff or designated technical support.
• Support instructors with classroom logistics and routine administrative tasks.
• Transport materials or supplies between training areas and complete related errands as assigned.
• Communicate participant concerns, scheduling issues, and operational needs to training leadership.
• Perform other duties as assigned in support of the Epic training initiative.

Assignment Details:

This temporary project assignment is expected to last approximately 4–5 months. Day, evening, and Saturday shifts may be available at designated training locations based on the Epic training schedule. Candidates should be available to work the assigned schedule and location.

Health Requirements:

Employees assigned to this role will be required to receive a flu shot and complete a one-step TB test in accordance with applicable UAB health requirements.

Role Scope:

This position supports training operations and basic participant access. Epic Superusers and designated training or IT staff provide workflow guidance, instruction, and technical troubleshooting. No supervisory or budget responsibility is assigned.

Qualifications

Qualifications :

Minimum Qualifications

• High school diploma or GED required.
• Previous experience in customer service, call center, administrative support, front desk, office support, or a similar customer-facing environment.
• Strong customer service and interpersonal skills.
• Strong verbal communication skills and professional demeanor.
• Comfortable working with computers and providing basic assistance with functions such as logging in and out.
• Ability to follow instructions and established processes.
• Ability to work effectively in a fast-paced environment with a high volume of employees.
• Strong organizational skills and attention to detail.
• Dependable, punctual, and able to maintain assigned work schedules.
• Ability to work independently while also functioning effectively as part of a larger team.

Preferred Skills

• Experience supporting training sessions, events, classrooms, orientations, or large groups.
• Administrative or call center experience in a healthcare, educational, or corporate environment.
• Experience assisting customers or employees with basic computer-related questions.
• Ability to remain professional and helpful while managing multiple requests and priorities.

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.

Primary Location

Temporary Services

Job Category

UAB Temporary Services

Organization

114402000 Temporary Services

Employee Status

Temporary

Shift : Day/1st Shift

Work Arrangement (final schedule to be determined by the department/hiring manager) : Onsite