Training Supervisor (FC/DC Operations)

Kids for the Future; Worcester (MA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Bonus program + OT potential

Contract end date around 31 Dec 2026

Job summary

IntelliSource in Worcester, MA seeks a seasoned Training Supervisor to own the training lifecycle for a fast-paced fulfillment and distribution center on a fixed-term contract ending around December 31, 2026. The position offers competitive hourly pay, a project completion bonus equal to 20% of total salary, and a full benefits package.

You will lead program development, onboarding, and on-floor coaching to drive performance.

Qualifications

• 2+ years of training or supervisory experience in a warehouse or fulfillment setting.
• Experience training frontline associates in a fast-paced production or fulfillment setting.
• Strong understanding of warehouse metrics (productivity, quality, safety, attendance).

Responsibilities

• Lead development and delivery of training programs for e-commerce fulfillment operations.
• Facilitate new hire orientation and onboarding to ensure expectations and safety protocols are understood.
• Train associates on SOPs, system tools, scanning processes, and performance metrics.
• Ensure training content is accurate, current, and aligned with workflows.

Skills

Training leadership

Warehouse operations

People coaching

On-floor work

Microsoft Office / Google Workspace

Tools

LMS platforms

WMS systems

Labor management tools

Job description

• Location -,Worcester, MA, 01602,United States
• Base Pay $29.00 - $33.00 / Hour
• Other Compensation Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.
• Job Category Operations, #ISAccelerator26, Aug26
• Manage Others Yes

Description

ABOUT INTELLISOURCE

IntelliSource is a national outsourcing partner specializing in Business Process Outsourcing (BPO), Recruitment Process Outsourcing (RPO), and Total Talent Management. With deep roots in high-volume fulfillment, distribution, and manufacturing operations, IntelliSource delivers end-to-end solutions that drive measurable results - on time and on target. We bring the sophistication of a national firm with the responsiveness of a regional partner.

ABOUT THE ROLE

IntelliSource is seeking a seasoned Training Supervisor to take full training ownership of a fulfillment and distribution center on a fixed-term contract engagement. This is a high-impact, project-based role designed for a proven training leader who thrives in fast-paced, high-accountability environments and is looking for a structured contract opportunity with a clear end date, competitive compensation, and an attainable completion bonus.

Contract Duration: Immediate start through an estimated date on or around December 31, 2026 with final dates based on business demands. Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.

PRIMARY RESPONSIBILITIES

Training Program Execution

• Lead the development and delivery of training programs for e-commerce fulfillment operations, including inbound, outbound, picking, packing, shipping, returns, inventory, quality, safety, and equipment-related processes.
• Facilitate new hire orientation and operational onboarding to ensure associates understand expectations, policies, safety protocols, attendance standards, performance metrics, and workplace culture.
• Train associates on standard operating procedures, work instructions, system tools, scanning processes, productivity expectations, quality standards, and customer-impacting requirements.
• Ensure training content is accurate, current, consistent, and aligned with operational workflows and business priorities.

Operational Training & Floor Support

• Partner with Operations leadership to identify training needs based on performance trends, productivity gaps, quality errors, safety incidents, attendance concerns, and process changes.
• Provide hands-on floor training, coaching, and reinforcement to associates and trainers.
• Support ramp-up periods, peak season hiring, new process launches, system changes, and new customer or business requirements.
• Ensure associates are certified or validated before being released to work independently in assigned roles.

Leadership & Trainer Management

• Supervise, coach, and develop trainers, training coordinators, or peer trainers as assigned.
• Assign daily training responsibilities and ensure training coverage aligns with staffing plans, new hire volumes, and operational priorities.
• Monitor trainer effectiveness and provide feedback to improve facilitation, coaching, consistency, and associate engagement.
• Build a positive training culture focused on accountability, safety, quality, speed, and continuous improvement.

Compliance, Safety & Quality

• Ensure all training supports company policies, safety standards, OSHA requirements, equipment certification requirements, and customer-specific compliance needs.
• Reinforce safe work behaviors, proper material handling practices, ergonomic standards, and incident prevention expectations.
• Partner with Safety and Quality teams to address recurring issues through targeted retraining and root-cause analysis.
• Maintain accurate documentation of completed training, certifications, retraining, safety acknowledgments, and skills validation.
• Track and report training metrics, including new hire completion, time-to-productivity, certification status, quality performance, safety completion, retraining activity, and associate readiness.
• Analyze operational performance trends to identify where training can improve UPH, accuracy, attendance, retention, safety, and overall productivity.
• Recommend improvements to training materials, onboarding structure, job aids, process guides, and training delivery methods.
• Support continuous improvement initiatives that improve associate performance, reduce turnover, and create consistency across departments and shifts.

QUALIFICATIONS

• Required
  • 2+ years of training, leadership, operations, or supervisory experience in a warehouse, distribution, fulfillment, logistics, manufacturing, or high-volume operational environment.
  • Experience training frontline associates in a fast-paced production or fulfillment setting.
  • Strong understanding of warehouse or e-commerce fulfillment operations, including productivity, quality, safety, attendance, and labor planning metrics.
  • Ability to coach, motivate, and hold team members accountable.
  • Strong communication, facilitation, organization, and problem-solving skills.
  • Ability to work on the floor for extended periods and support multiple departments or shifts as needed.
  • Proficiency with Microsoft Office, Google Workspace, learning systems, warehouse systems, or reporting tools.
• Preferred
  • Experience in e-commerce, fulfillment, 3PL, retail distribution, or high-volume peak season operations.
  • Prior supervisory experience leading trainers, team leads, or hourly associates.
  • Experience with LMS platforms, WMS systems, productivity dashboards, or labor management tools.
  • Experience developing training materials, SOPs, job aids, certification checklists, and skills assessments.
  • Bilingual English/Spanish preferred, depending on workforce needs.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

• Ability to work in a warehouse or fulfillment center environment.
• Ability to stand, walk, bend, lift, and move throughout the operation for extended periods.
• Ability to support various shifts, overtime, weekends, or peak season schedules as business needs require.
• Must be comfortable working in a fast-paced, high-volume, metric-driven environment.

COMPENSATION & BENEFITS

• Competitive hourly salary rate commensurate with FC/DC Training Supervisor or Lead market benchmarks
• Hourly rate range of $29 - $33 (based on experience and geographic area) + bonus and overtime potential
• Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery
• Full benefits package including medical, dental, and vision coverage
• Contract end date on or around December 31, 2026 with final dates based on business demands; potential for engagement extension based on mutual interest

WE ARE INTELLISOURCE

At IntelliSource, you will always be learning and improving in our consistently fun and challenging environment. We celebrate our differences, value our unique perspectives, and recognize milestones to uplift each other and be our best in what we do. IntelliSource is a reflection of our people. We are committed, inclusive, and lead with intention. Our varied departments are in full alignment to reach the common goal of seeking and identifying opportunities to ignite the possibilities within us and those around us. Whether remote, at a satellite location, onsite with a customer, or at our headquarters office – we take great pride in our company culture and the diversity within our organization that has developed over the years.

EOE STATEMENT

IntelliSource, LLC is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We are an E-Verify Employer.

Our company processes candidate data in line with our Candidate & Recruitment Privacy Notice. You can view it at: https://intellisource.com/carpn/. By submitting your application, you confirm that the information you provide is accurate and that you have read our Candidate & Recruitment Privacy Notice, which explains how we collect, use, share, and retain your personal data and how you can exercise your rights.