Training Specialist 1 (12-5449)

State of Alaska; Anchorage (AK); Hybrid; USD 65,000 - 86,000; Full time

Job summary

State of Alaska is seeking a Training Specialist 2 to deliver comprehensive training to Anchorage-based and statewide DMV staff, including onboarding and ongoing coaching on ALVIN and related databases.

You will audit new hires, draft SOPs amid policy or technology updates, and report training outcomes to improve future sessions. The role involves occasional travel to remote DMV offices and hybrid work arrangements in the Anchorage area.

Qualifications

• Teaching others to learn through formal or informal methods and coaching.
• Developing and maintaining effective relationships with others, including diverse backgrounds.
• Writing clear, correct English and organized information for intended audiences.

Responsibilities

• Deliver training to new DMV employees and follow-up training to existing staff on ALVIN and other licensing/vehicle databases.
• Audit new employees, identify incorrect procedures, and provide coaching or corrective instruction.
• Draft and update Standard Operating Procedures (SOPs) when policies, laws, or technology change.
• Report training effectiveness and incorporate feedback into future instructional approaches.
• Travel to outlying DMV offices to conduct training and auditing of staff.

Skills

Teaching Others

Interpersonal Skills

Writing

Education

Bachelor's degree or higher in Training/HR/Education

Job description

What You Will Be Doing

• Deliver training to new DMV employees and follow-up training to existing staff on ALVIN and other licensing/vehicle databases.
• Assist the Training Specialist 2 by performing audits of new employees, identifying incorrect procedures, and providing coaching or corrective instruction.
• Draft and update Standard Operating Procedures (SOPs) when policies, laws, or technology change.
• Support statewide training efforts by reporting training effectiveness and incorporating feedback into future instructional approaches.
• Travel to outlying DMV offices to conduct training and auditing of staff.

Our Organization, Mission, and Culture

The Division of Motor Vehicles improves the lives of Alaskans by accurately and efficiently issuing identity credentials, driver licenses, vehicle titles, and registrations. The Training team embodies DMV values of customer empathy, expertise, adaptability, and championing change through innovative training and collaboration. This position supports that mission by preparing employees and partners to deliver consistent, accurate, and customer-focused service statewide.

The Benefits of Joining Our Team

The Training team offers a collaborative, creative, and supportive environment that values continuous learning and professional growth. You will help deliver immersive training that sets staff up for success and maintains statewide consistency across DMV operations. This position provides meaningful work by helping protect identity security, ensure accurate issuance of state credentials, and support safe vehicle operation throughout Alaska. You will also gain exposure to diverse areas of DMV operations, including licensing, titling, verification systems, and partner training. Occasional travel provides variety and the opportunity to support field offices and business partners across the state.

The Working Environment You Can Expect

This position works primarily in the Anchorage DMV office in a collaborative training environment that supports hands‑on instruction, policy updates, and coordination with Training Specialists. The role also includes flexible/hybrid telework options for duties such as SOP drafting, training preparation, and administrative tasks. Occasional travel to outlying DMV offices is required for training and auditing needs.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Education and Training: Knowledge of teaching, training, research, making presentations, lecturing, testing, and other instructional methods.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications. Please ensure your application(through work history, volunteer experience (duties summary), training, education, licences, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviours (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Any combination of education and/or experience that provides the applicant with competencies in:

• Teaching Others: Helps others learn through formal or informal methods; identifies training needs; provides constructive feedback; coaches others on how to perform tasks; acts as a mentor.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.

Equivalent to those typically gained by:

Training or education in training and development, human resources, education, instructional design, business administration, social sciences, or a related field;

AND/OR

Experience in the training-subject and/or the agencies’ programs; human resources; teaching or facilitating learning; assisting with developing or revising training materials, assisting in assessing training needs, and/or assisting in evaluating training effectiveness.

Special Note

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self‑study, and on‑the‑job), from accredited and unaccredited sources, and long‑duration (such as a post‑secondary degree) and short‑duration (such as a seminar) programs.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our residency definition to determine if you qualify.

At time of interview, please be prepared to provide 3 Professional References.

APSIN

Please be aware – this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.

EDUCATION

If post‑secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full‑or part‑time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1‑800‑587‑0430 or (907) 465‑4095 in Juneau or TTY: Alaska Relay 711 or 1‑800‑770‑8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811‑0201. The State of Alaska is an equal opportunity employer.

Alexandra Adame

Training Specialist 2

Phone: [phone]

[e-mail]