Training Specialist

Peoples Bank; Wilmington (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Peoples Bank in Ohio is seeking an experienced Training Specialist to design and deliver educational programs for associates across in-person, online, webinar, and video formats. The role is based in a Peoples Bank location and requires being within commuting distance.

You will develop curricula, create training aids, coordinate administrative tasks, and evaluate training effectiveness. Candidates should have a bachelor's or associate degree with banking experience, strong communication,

Qualifications

• Bachelor degree or associate degree with 3–5+ years banking experience.
• Proven ability to work with multiple stakeholders.
• High accuracy in a fast-paced environment with attention to detail.
• Excellent verbal and written communication skills.
• Ability to travel up to 50%.

Responsibilities

• Delivers group and individual instruction and training in bank operations.
• Develops training curricula and utilizes vendor programs.
• Formulates training agendas and determines instructional methods.
• Selects and creates training aids, including handbooks, demonstrations, multimedia visual aids, tutorials, and reference works.
• Coordinates administrative functions to deliver and document training programs.
• Evaluates training effectiveness and revises objectives and methods.
• Assists in analyzing training needs for individuals and groups.
• Answers calls and questions to support training needs.
• Develops and updates written procedures.
• Cross trains with Learning and Development team.
• Performs special projects as assigned.
• Normal hours are 8:00am to 5:00pm, Monday - Friday; some evenings and weekends may be required.

Skills

Verbal communication

Written communication

Time management

Team player

Multitasking

Attention to detail

Client facing

Education

Bachelor degree or Associate degree + 3-5+ years banking experience

Tools

Microsoft Office

Job description

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work:

• American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
• Top Workplaces USA national award in 2022, 2023, 2024, 2025 and 2026
• Newsweek's America's Greatest Workplaces 2024, 2025 and 2026
• Forbes America's Best Banks 2024 and 2025
• Forbes Best-in-State Banks 2020, 2021. 2025 and 2026
• TIME's America's Growth Leaders 2026 award winner

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose

This position is responsible for the preparation and facilitation of educational programs for associates through the following communication methods: in person, online, webinar and video. Topics include customer service, product knowledge, sales, regulatory, corporate initiatives, role specific training as well as computer training and other topics. The position is based in a Peoples Bank location, must be in a commutable distance to the location.

Job Duties

• Delivers group and individual instruction and training covering a range of technical, operational, and/or management areas in a specific area of the bank
• Develops training curricula and/or recommends or utilizes vendor programs that meet instructional goals and objectives
• Formulates training agendas and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training or group instruction
• Select, develop and create training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works
• Coordinate or perform administrative functions necessary to deliver and document training programs
• Evaluates effectiveness of training and development programs; utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods
• Assists in analyzing and assessing training to develop the needs for individuals and/groups
• Answer phone calls and questions to support continued training needs
• Develop and update written procedures
• Cross train with other positions within the Learning and Development department
• Will perform special projects as assigned.

Normal hours are 8:00am to 5:00pm, Monday - Friday, some evening and weekend hours will be required based on projects and needs for training.

Education, Experience and Job Skills

• Bachelor degree or a minimum of an associate's degree with three to five or more years banking experience
• Ability to work with multiple individuals within the organization
• Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail
• Proven team player
• Intermediate knowledge of Microsoft Suite of programs
• Excellent verbal and written communication skills
• Ability to prioritize and effectively manage time to meet deadlines
• Positive and professional attitude in an open, team environment
• Will work in client facing environments on periodic basis
• Up to 50% travel required for the position
• Must be able to lift up to 20 lbs

Basic Qualifications

• Bachelor degree or a minimum of an associate's degree with three to five or more years banking experience
• Up to 50% travel required for the position
• Intermediate knowledge of Microsoft Suite of programs
• Must be ale to lift up to 20 lbs.

Equal Opportunity Employer M/F/Disabled/Vet;