TRAINING SPECIALIST

Gokids; San Jose (CA); On-site; USD 65,470 - 78,564; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Employee Assistance Program

Tuition Reimbursement Program

Student Loan Repayment Program

Life insurance

Paid time off

Retirement Plan

Job summary

Gokids is looking for a full-time staff trainer in San Jose, CA. The role involves training staff on enrollment and compliance protocols, developing training materials, and supporting quality standards. Candidates should have strong communication skills, 1-3 years of experience, and be bilingual in English and Spanish. Preferred qualifications include an AA degree in a related field. The position offers competitive salary and benefits including health insurance and retirement plans.

Qualifications

• 1-3 years related experience required.
• Bilingual/Biliterate (English/Spanish) required.
• Experience with Title XXII and Title V Regulations.

Responsibilities

• Collaborate with Family Service Director and support staff.
• Develop and distribute monthly training calendar.
• Provide training support and technical assistance to staff.

Skills

Organizational skills

Exceptional communication skills

Interpersonal skills

Customer service knowledge

Detail-oriented

Education

AA degree in related field preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Overview

Full‑Time, Exempt Position, Monday – Friday. Salary $65,470 – $78,564.

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Employee Assistance Program
• Tuition Reimbursement Program
• Student Loan Repayment Program
• Life insurance
• Paid time off
• Retirement Plan

Summary

Responsible for the training of Go Kids, Inc. staff on all enrollment/provider payments’ protocols, procedures and software systems. Create and maintain training modules used to train staff on required Title XXII and Title V regulation documentation for accuracy, alignment and in compliance with Go Kids, Inc. policies and procedures.

Annual Review

Employees participate in an annual performance review based on job duties and the accomplishment of specific goals. The review process allows the employee and manager to discuss overall performance as measured by the 9 competencies in the Go Kids review instrument: Job Knowledge; Communication; Customer Service; Interpersonal Skills; Adaptability/Flexibility; Dependability; Integrity/Ethics; Manages Performance; and Decision Making/Judgment.

Essential Duties and Responsibilities

• Work in collaboration with Family Service Director and support staff.
• Develop, Design and distribute monthly training calendar.
• Survey staff annually to determine training needs/interests.
• Provide technical assistance to staff seeking assistance.
• Provide training support to staff seeking additional training and support.
• Support agency staff in maintaining quality standards.
• Review GAU evaluation of Go Kids, Inc. and the plan of action as required by Title V funding terms and conditions.
• Strategize with Family Service Director to formulate department goals and objectives.
• Provide monthly reports to Family Service Director regarding current training activities.
• Participate in agency self‑assessment process, utilizing GAU evaluation tool.
• Maintain office hours at assigned offices per monthly calendar.
• Safeguard confidentiality of records and reports.
• Perform public speaking and attend conferences, workshops and seminars.
• Attend staff meetings as requested.
• Meet monthly (at a minimum) with Family Service Director for a one‑on‑one to set goals.
• Other duties as assigned by Family Service Director and Chief Financial Officer.

Additional Duties

• Report and review audit findings with Family Service Director using agency auditing tool.
• Identify systemic issues found during file audits related to program requirements, policies and procedures and/or managing customer service with clients.
• Maintain working knowledge of program guidelines.
• Promote and protect the interest of the organization, its customers and related services.
• Ability to work extended hours to meet departmental needs.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills and Abilities

• Must be organized, creative, independent, self‑motivated, enthusiastic, dependable, detail‑oriented, flexible in scheduling and prioritization, and driven by excellence.
• Must possess exceptional communication skills to present facts and recommendations effectively in oral and written form, including accurate grammar and business correspondence knowledge.
• Strong interpersonal skills to establish and maintain effective business relationships; demonstrated ability to communicate in situations requiring tact and poise; skilled in confidentiality and discretion.
• Thorough knowledge of office administration and skilled in customer service and employee relations.
• Must present a neat, professional appearance.
• Must be able to adjust tasks and focus with composure, in accordance with changing deadlines and priorities.
• Requires a good sense of humor and belief in working as a professional, cohesive team member.

Education and Experience

• AA degree in related field preferred.
• 1–3 years related experience.
• Must have excellent written and verbal communication skills.
• Experience with Title XXII and Title V Regulations.
• Knowledge of enrollment software.
• Computer literacy on IBM compatible PC with working knowledge of Microsoft Word, Excel and Outlook.
• Bilingual/Biliterate (English/Spanish) required.
• Must possess a valid California driver’s License, proof of insurance and reliable transportation.

Physical Demands

Physical demands described here are representative of those that must be met (or may be encountered) by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit, reach with hands and arms, stand and walk. The employee must occasionally climb, balance, stoop, kneel, or crouch; lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.