Training Specialist

Guidehouse; San Antonio (TX); On-site; USD 61,000 - 101,000; Full time

Benefits offered by this job

Medical Insurance

Rx Coverage

Dental Insurance

Vision Insurance

Performance Bonus

401(k) Retirement Plan

Basic Life Insurance

Health Savings Account

Flexible Spending Accounts

Short-Term Disability

Long-Term Disability

Student Loan PayDown

Tuition Reimbursement

Skills Development & Learning

Employee Referral Program

Corporate Sponsored Events & Community

Mobility Stipend

Job summary

Guidehouse is seeking a Training Specialist to develop and deliver user-centered training materials for a federal public health client. You will design curricula, job aids, and guides, deliver sessions, and provide technical assistance to ensure effective use of health data systems and reporting workflows.

Role requires collaborating with SMEs to ensure accuracy, tailoring for diverse audiences, and maintaining comprehensive training documentation in a fast-paced environment.

Qualifications

• Must be able to OBTAIN and MAINTAIN a Federal or DoD Public Trust; candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• Bachelor’s degree.
• THREE (3) years of relevant experience in training, instructional design, technical assistance, public health support, change adoption, or a related field.
• Experience developing training materials, job aids, user guides, FAQs, SOPs, or other user support resources.
• Experience delivering training, facilitating meetings, or supporting stakeholder learning activities.
• Strong facilitation, communication, and problem-solving skills.
• Ability to interpret client needs and translate them into practical documents, materials, or deliverables.
• Ability to manage multiple priorities and produce accurate, user-centered materials under deadlines.
• Proficiency with Microsoft Word, PowerPoint, Excel, Teams, and SharePoint or similar collaboration tools.

Responsibilities

• Develop training materials, curricula, job aids, user guides, FAQs, SOP training materials, and other support resources.
• Deliver training sessions, technical assistance, office-hour support, and user support activities.
• Support adoption of public health systems, tools, processes, dashboards, data submission workflows, and reporting outputs.
• Support technical assistance for recipients, grantees, project sites, site coordinators, data managers, and other stakeholders.
• Coordinate with program, technical, and subject matter experts to ensure training content is accurate, useful, and aligned with approved procedures.
• Tailor training materials for different audiences, including client staff, recipients, grantees, project sites, and external stakeholders.
• Support stakeholder engagement, readiness, and change adoption activities related to public health data systems and reporting processes.
• Support issue intake, triage, documentation, escalation, and resolution processes for training and technical assistance needs.
• Evaluate training effectiveness and recommend improvements based on stakeholder feedback and recurring support needs.
• Maintain training documentation, trackers, support materials, and feedback summaries.
• Translate client needs into practical training products and user support deliverables.
• Deliver high-quality client service in a fast-paced, deadline-driven environment.

Skills

Facilitation

Communication

Problem-solving

Microsoft Word

PowerPoint

Excel

Teams

SharePoint

Education

Bachelor’s degree

Tools

Microsoft Word

PowerPoint

Excel

Teams

SharePoint

Job description

What You Will Do

Guidehouse is seeking a Training Specialist to support training, technical assistance, and user adoption for a federal public health client. This role will design, develop, and deliver user-centered training materials that help program staff, recipients, grantees, project sites, and stakeholders understand and use public health systems, tools, processes, reporting workflows, and data management guidance. The role may support CDC DHP-related training and technical assistance for qualitative and quantitative data management, secure data submission, SOPs, data governance, and issue resolution.

• Develop training materials, curricula, job aids, user guides, FAQs, SOP training materials, and other support resources.
• Deliver training sessions, technical assistance, office-hour support, and user support activities.
• Support adoption of public health systems, tools, processes, dashboards, data submission workflows, and reporting outputs.
• Support technical assistance for recipients, grantees, project sites, site coordinators, data managers, and other stakeholders.
• Coordinate with program, technical, and subject matter experts to ensure training content is accurate, useful, and aligned with approved procedures.
• Tailor training materials for different audiences, including client staff, recipients, grantees, project sites, and external stakeholders.
• Support stakeholder engagement, readiness, and change adoption activities related to public health data systems and reporting processes.
• Support issue intake, triage, documentation, escalation, and resolution processes for training and technical assistance needs.
• Evaluate training effectiveness and recommend improvements based on stakeholder feedback and recurring support needs.
• Maintain training documentation, trackers, support materials, and feedback summaries.
• Translate client needs into practical training products and user support deliverables.
• Deliver high-quality client service in a fast-paced, deadline-driven environment.

Job Family

Operational Effectiveness

Travel Required

None

Clearance Required

Ability to Obtain Public Trust

What You Will Do

Guidehouse is seeking a Training Specialist to support training, technical assistance, and user adoption for a federal public health client. This role will design, develop, and deliver user-centered training materials that help program staff, recipients, grantees, project sites, and stakeholders understand and use public health systems, tools, processes, reporting workflows, and data management guidance. The role may support CDC DHP-related training and technical assistance for qualitative and quantitative data management, secure data submission, SOPs, data governance, and issue resolution.

• Develop training materials, curricula, job aids, user guides, FAQs, SOP training materials, and other support resources.
• Deliver training sessions, technical assistance, office-hour support, and user support activities.
• Support adoption of public health systems, tools, processes, dashboards, data submission workflows, and reporting outputs.
• Support technical assistance for recipients, grantees, project sites, site coordinators, data managers, and other stakeholders.
• Coordinate with program, technical, and subject matter experts to ensure training content is accurate, useful, and aligned with approved procedures.
• Tailor training materials for different audiences, including client staff, recipients, grantees, project sites, and external stakeholders.
• Support stakeholder engagement, readiness, and change adoption activities related to public health data systems and reporting processes.
• Support issue intake, triage, documentation, escalation, and resolution processes for training and technical assistance needs.
• Evaluate training effectiveness and recommend improvements based on stakeholder feedback and recurring support needs.
• Maintain training documentation, trackers, support materials, and feedback summaries.
• Translate client needs into practical training products and user support deliverables.
• Deliver high-quality client service in a fast-paced, deadline-driven environment.

What You Will Need

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• Bachelor’s degree.
• THREE (3) years of relevant experience in training, instructional design, technical assistance, public health support, change adoption, or a related field.
• Experience developing training materials, job aids, user guides, FAQs, SOPs, or other user support resources.
• Experience delivering training, facilitating meetings, or supporting stakeholder learning activities.
• Strong facilitation, communication, and problem-solving skills.
• Ability to interpret client needs and translate them into practical documents, materials, or deliverables.
• Ability to manage multiple priorities and produce accurate, user-centered materials under deadlines.
• Proficiency with Microsoft Word, PowerPoint, Excel, Teams, and SharePoint or similar collaboration tools.

What Would Be Nice To Have

• Strong preference for candidates located in the Houston, TX, San Antonio, TX, Atlanta, GA or Huntsville, AL areas.
• Experience supporting CDC, HHS, or another federal health agency.
• Experience supporting HIV prevention, public health data systems, technical assistance, or recipient-facing public health programs.
• Experience supporting public health programs, recipients, grantees, cooperative agreement stakeholders, project sites, or data managers.
• Experience supporting system rollouts, user onboarding, help desk materials, office hours, or technical assistance models.
• Experience developing role-based training materials, SOPs, FAQs, quick-reference guides, secure submission guidance, or issue-resolution materials.
• Familiarity with Section 508 accessibility, adult learning principles, plain language standards, or federal training material review processes.
• Experience evaluating training effectiveness or improving training materials based on stakeholder feedback.

The annual salary range for this position is $61,000.00-$101,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits Include

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.