Training Specialist

Morley; Saginaw (MI); Hybrid; USD 54,000 - 76,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Job summary

Morley in Saginaw, MI is seeking a Training Specialist for a hybrid role to design and deliver learner-focused training for the Reacquired Vehicle Management (RVM) team. You will partner with Operations, Quality and SMEs to close skill gaps, build curricula, and facilitate onboarding for new hires, while delivering classroom, virtual and self-paced learning.

If you enjoy turning complex processes into practical learning and analyzing outcomes to drive improvement, this role offers growth and a

Qualifications

• 2+ years’ experience in training, quality, operations, learning and development or a related field
• Experience in building instructor-led, virtual and/or e-learning content using adult learning and instructional design principles
• Onsite work in Saginaw, Michigan as needed
• Ability to work Monday - Friday, 8 a.m. to 5 p.m. Eastern time

Responsibilities

• Lead onboarding and development for RVM roles by building curricula and end-to-end learning experiences
• Provide classroom and chat support; address learner questions in real time during training sessions
• Facilitate coaching, refresher training and development for existing associates
• Deliver training in classroom, virtually, and through self-paced learning
• Manage learning content in Morley’s platforms and LMS content
• Use modular training to deliver content in digestible sections and adapt based on feedback

Skills

Facilitation

Learner engagement

Performance tracking

Time management

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Articulate Storyline

LMS

Glovebox

Job description

Training Specialist (Hybrid)

• Saginaw, Michigan
• Customer Service
• 6746

About the Role

Location: Saginaw, Michigan (Hybrid)

Do you have instructional design skills and know how to engage learners both in person and virtually? We’re looking for an experienced Training Specialist to facilitate training and develop content for our Reacquired Vehicle Management (RVM) team.

In this role, you’ll work closely with the Training Manager and training team to develop and deliver effective training across key RVM areas. You’ll also partner with Operations, Quality and subject matter experts (SMEs) to address skill gaps, strengthen consistency and improve learner outcomes.

What You’ll Do

Associate Onboarding & Development

• Lead onboarding and ongoing learning for assigned RVM roles by building the curriculum, training plans and end-to-end learning experience
• Support new hires with:
  • Onboarding (provide classroom and chat support, answer learner questions and troubleshoot in real time during training sessions)
  • Retention and engagement (monitor learner success indicators, address barriers and partner with leaders on improvements)
  • Client credentialing requirements
• For existing associates:
  • Facilitate coaching, refresher training and development
  • Support process changes, client updates, new implementations and business transitions

Training Design & Delivery

• Create training courses using tools like Articulate Storyline
• Build, improve and update training materials (facilitator guides, participant materials, job aids, assessments and other tools)
• Deliver training in the classroom, virtually, and through self-paced and hands-on learning
• Manage learning content and assignments in Morley’s platforms, including Glovebox content and LMS‑created learning
• Use a modular training approach that delivers content in digestible sections, checks readiness and adapts based on feedback and results

Learning Insights & Improvement

• Analyze operational, quality and performance data to identify training opportunities and recommend solutions
• Partner with operational leaders, quality teams and SMEs to spot skill gaps and make sure training aligns with business objectives
• Measure training effectiveness using evaluations, observations and knowledge checks
• Track and share training results (quality, productivity, satisfaction, readiness) and update content based on what you learn

Collaboration

• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while maintaining a positive and professional attitude

Hybrid Schedule

This is a hybrid role, where you will work partly from home and partly on site at our Saginaw, Michigan, campus. While on site, you’ll work in a friendly, casual environment at our corporate office in Saginaw Township, close to shopping and restaurants. You’ll also have access to our free on‑site workout facility and enjoy perks such as tickets to local events.

Skills for Success

Required Skills

• Strong facilitation skills with the ability to deliver engaging learning experiences – in person and virtual
• Able to continuously improve training effectiveness – using learner feedback, survey results and performance metrics
• Demonstrated ability to:
  • Follow, improve and document processes
  • Drive measurable business results
• Computer skills including Microsoft Office
• Strong organizational skills, attention to detail, initiative and accountability
• Able to manage multiple priorities and meet deadlines

Eligibility Requirements

• Must have the ability to pass a pre‑employment background check and drug screen
• High school diploma or equivalent
• 2+ years’ experience in training, quality, operations, learning and development or a related field
• Experience in:
  • Building instructor‑led, virtual and/or e‑learning content using adult learning and instructional design principles
  • Onboarding and developing associates in a complex operational environment (fast‑paced, process‑driven, quality‑ and performance‑focused)
  • Developing and maintaining training programs, curriculum, assessments and learning materials that support associate performance and business outcomes
• Able to work on site at our office in Saginaw, Michigan, as needed
• Able to work Monday - Friday, 8 a.m. to 5 p.m. Eastern time
• Must be able to stick to the schedule reliably and meet training facilitation, content development, meetings and operational support commitments

Nice to Have

• Portfolio link showcasing projects you’ve worked on
• Bachelor’s degree in a relevant field
• 18+ months (1.5 years) of RVM experience
• Experience creating and maintaining learning content using training technologies such as Articulate 360, Storyline, learning management systems (LMS) or similar platforms.

Remote Work Requirements

• Michigan resident
• Secluded and distraction‑free work environment
• Required internet setup:
  • High‑speed internet delivered through a wired provider (cable or fiber)
  • Computer must be physically connected to your modem / router using an Ethernet cable
  • Wireless, 5G and satellite connections are not supported

Why Join Our Morley Family

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company‑paid short‑and‑long‑term disability insurance

Benefits to Make Your Life Easier

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world‑leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [e-mail].

Thank you for your interest in Morley.

Notices

• Morley utilizes E‑Verify during onboarding for all hires. Click here to learn more about E‑Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
• Click here to view Morley’s CCPA Notice for applicants in California: https://mrly.info/ccpa
• Click here to view Morley’s privacy policy: https://mrly.info/jjc