TRAINING SPECIALIST

NOW Health Group INC; Bloomingdale (IL); On-site; USD 52,000 - 68,000; Full time

Job summary

NOW Health Group INC seeks a Training Specialist to drive onboarding, compliance, and ongoing manufacturing training for production staff. You will run classroom and hands-on sessions, verify competency, and maintain training records in our system.

Responsibilities include updating training materials, supporting audits, and collaborating with Quality, Safety, and Production teams to close gaps and improve programs.

Qualifications

• Strong written and verbal communication skills with the ability to craft clear training materials.
• Experience designing and delivering onboarding and GMP/compliance training.
• Familiar with ERP systems and electronic documentation management.

Responsibilities

• Facilitate onboarding and operational training sessions for new hires.
• Maintain training records and signoffs in quality management systems.
• Develop and update training curricula and OJT materials across NOW’s programs.
• Coach employees on equipment operation, process flow, safety practices, and proper documentation.

Skills

Excellent communication

Bi-lingual Spanish

Coaching and mentoring

Training material development

Team collaboration

Education

High school diploma or equivalent

Associate’s degree preferred

ERP system knowledge (Oracle) preferred

Tools

Smartsheet

Oracle ERP

Microsoft Office

PowerPoint

Job description

SUMMARY

Organized, hand-on, safety-focused individual to effectively coach employees in both classroom and production environments. Support the Training Supervisor in executing onboarding, compliance, and operational training programs for manufacturing employees. Responsible for facilitating classroom training, supporting hands-on OJT activities on the Production floor, maintaining training records, and ensuring employees are properly trained in Company procedures, work instructions, and safety practices before working independently on the Production floor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

New Hire Orientation & Training

Facilitates onboarding and operational training sessions for new hires.

Conducts training reviews of:

• Work Instructions
• SOPs
• Forms
• HACCP and Food Defense
• Allergen and cGMP
• Safety Procedures
• Quality requirements

Ensures employees understand training expectations before floor assignment.

Training Documentation & Compliance

• Maintains accurate training records and signoffs.
• Uploads completed training documentation into tracking quality management systems.
• Ensures training compliance requirements are completed on time.
• Assists with audit readiness and training documentation retrieval.

OJT (On-the-Job Training) Support

Supports hands-on training activities on the production floor.

Coaches employees on

• Equipment operation
• Process flow
• Safety practices
• Proper documentation

Validates employee understanding and escalates gaps to leadership.

Assists in development and creation of training curriculum for all components of NOW’s training programs.

Weekly Hands-On Training Support

Assists with scheduled training day activities.

Supports hands-on demonstrations, including

• Equipment disassembly
• Equipment reassembly
• Cleaning and setup procedures

Reinforces operational best practices and standard work.

Training Program Support

• Assists in updating training materials and OJT packets.
• Provides feedback on training effectiveness and employee progress.
• Partners with Production, Quality, and Safety teams to identify training needs.
• Complies with all safety and GMP requirements.

Requirements

SAFETY RESPONSIBILITY STATEMENT

Supports a culture of safety and exhibits safe work practices. Actively participates in the safety program by engaging in safety activities. Effectively provides and accepts constructive peer-to-peer feedback on safety performance. Adheres to policies, procedures, SOP’s, safe work practices, and safety policies and procedures. Reports ALL workplace incidents to the supervisor immediately. Communicates concerns to supervisor, reports hazards, and provides input on prevention. Properly uses, wears, and stores Personal Protective Equipment when required. Participates in safety teams and/or completes safety-related activities as part of regular job responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent and two (2) years of related experience or equivalent combination of education and experience. Associate’s degree preferred.
• Manufacturing experience preferred.
• Intermediate experience with electronic documentation management system software is preferred.
• Working knowledge of Oracle or another ERP system preferred.
• Intermediate to advanced skill level in Microsoft Outlook, Word, Excel, and PowerPoint.
• Basic to intermediate computer skills (Smartsheet, training systems).

OTHER SKILLS AND ABILITIES

• Excellent communication (oral and written) skills, with the ability to write clear, well-organized, and engaging training materials and the ability to engage effectively with a large group of employees with different backgrounds and varying skill levels. Bi-lingual (oral and written) skills in Spanish are preferred.
• Intermediate collaboration and teamwork skills, and ability to develop rapport with different employees.
• Creativity to develop engaging ways to write and present training.
• Strong coaching and mentoring skills.
• Strong organization skills and effective time management skills necessary to prioritize and handle multiple tasks in a fast-paced environment with urgency and flexibility.
• Strong collaboration and teamwork skills and ability to develop rapport and connect with employees with different experience and diverse backgrounds.
• Strong attention to detail skills.
• Good problem-solving skills.
• Safety awareness.
• Documentation management.
• Ability to train and coach employees in group and one-on-one settings.
• Must be able to work a flexible schedule, including off shifts and weekends.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to work at a desk and enter information into a computer and communicate with other departments in person and on the telephone. The employee is regularly required to move between facilities (391 & 395); ascend and/or descend stairs; and to reach, climb, balance, or stoop. Specific vision requirements for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Good manual dexterity is required.

Employee frequently is required to lift up to 35 lbs. Employee must have ability to stand on two step and three step stools, ladders and use a utility knife. Employee is frequently exposed to vapors, powders and/or herbal aromas.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

When working on the Production floor:

• Employee regularly works near moving mechanical parts.
• Frequently exposed to herbal aromas, dust, and/or airborne particles, some classified as allergens or irritants.
• Works in all areas of NOW’s manufacturing facilities with direct exposure to ingredients (powders and liquids), mixes (powders and liquids), equipment, and packaging.
• Frequently exposed to all the FDA designated major food allergens (Milk, Eggs, Fish, Crustacean shellfish (e.g., crab, lobster, shrimp), Tree nuts (e.g., almonds, walnuts, pecans) except for peanuts, Wheat and Soybeans, Sesame).
• The noise level in the work environment is usually moderately loud, and in some areas where louder hearing protection is required.

2026 BENEFITS AT A GLANCE