Training & Onboarding Specialist - Remote

Mindex; City of Rochester (NY); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Flexible Time Off

Medical, Dental, and Vision Insurance

401(k) with Company Match

Life and Disability Insurance

Professional Development

Job summary

Mindex is seeking a Training & Onboarding Specialist to coordinate and deliver high‑quality training for the Mindex K-12 product suite, including SchoolTool, Advanced Analytics, MTSS Edge, and more. This role collaborates with customers and internal teams to align training with configuration, workflows, and project objectives.

You will provide ongoing instructor-led training, certifications, and resources to help users build proficiency, adopt features, and stay current as products evolve.

Qualifications

• Experience in customer onboarding, implementation support, training delivery, or related roles.
• Experience within K-12 education SaaS or software implementation environments preferred.
• Strong presentation and facilitation abilities and communication skills.
• Ability to manage multiple customer engagements and priorities.
• Familiarity with LMS and webinar platforms preferred.

Responsibilities

• Deliver training in virtual, on-site, and hybrid formats to meet customer needs.
• Serve as SME on designated product areas by staying updated on functionality and updates.
• Develop training materials, onboarding guides, presentations, videos, and customer-facing docs.
• Collaborate with Strategic Account Managers to analyze feedback and adoption challenges.
• Support user groups, webinars, conferences, and other learning events.
• Contribute to departmental OKRs and drive AI-enabled improvements in delivery.

Skills

Presentation

Facilitation

Communication

Project coordination

Time management

Relationship building

AI tools

Education

Bachelor's degree

Tools

Learning Management Systems

Webinar platforms

Job description

Mindex is looking for a Training & Onboarding Specialist to coordinate and deliver engaging, high-quality training and learning experiences for customers across their designated products within the Mindex K-12 Product suite (SchoolTool, Advanced Analytics, Mindex Integration Platform, ClearTrack, and MTSS Edge).

As a key member of a cross-functional implementation team, this role collaborates closely with customers and internal stakeholders to ensure training is aligned with project objectives, product configuration, and customer workflows. Beyond initial onboarding activities, the Specialist delivers ongoing training support through instructor‑led training, certification programs, and educational resources that help users build proficiency, expand product knowledge, and effectively leverage new features and functionality as products and processes evolve.

This position is open to remote, hybrid, and in‑office candidates. All team members are required to deliver on‑site customer training as needed, attend occasional in‑person business meetings, and for those within commuting distance (35 miles) we actively encourage greater participation in our regular in‑office events.

Compensation

$52,000 - $72,000

What You'll Accomplish

• Facilitates and adapts training in a variety of formats, including virtual and on‑site instruction, webinars, workshops, and one‑on‑one coaching, to meet customer needs.
• Serves as a subject‑matter expert (SME) in designated product areas by maintaining expertise in product functionality, updates, releases, and evolving customer workflows and provides guidance to customers and internal teams.
• Collaborates with internal teams to develop and maintain training materials, onboarding guides, presentations, videos, quick reference resources, and customer‑facing documentation.
• Partners with Strategic Account Managers to analyze customer feedback, support trends, and implementation challenges to identify opportunities for improved education, enablement, and product adoption.
• Assists with customer education initiatives, including user groups, workshops, webinars, conferences, certification programs, and other learning events.
• Contributes to departmental objectives and key results (OKRs)
• Demonstrates an AI‑first mindset by effectively leveraging AI‑assisted tools and technologies to enhance productivity, accelerate problem‑solving, improve quality, automate routine tasks, and drive innovation in the delivery of solutions and services.

Requirements

• Strong presentation, facilitation, and communication skills, with the ability to effectively deliver training and explain technical concepts to diverse audiences in both virtual and in‑person environments
• Strong organizational, project coordination, and time management skills, with the ability to manage multiple customer engagements and priorities simultaneously
• Customer‑focused mindset with strong relationship‑building, collaboration, and stakeholder management skills
• Strong problem‑solving abilities and the flexibility to adapt training and communication approaches based on customer needs, learning styles, and organizational goals
• Familiarity with learning technologies, Learning Management Systems (LMS), and webinar platforms preferred.
• Demonstrates sound judgment in the ethical, secure, and compliant use of AI technologies while protecting confidential, customer, and company information
• Maintains awareness of emerging AI capabilities, tools, and best practices and proactively identifies opportunities to apply them in the workplace.
• Identifies opportunities to use AI to streamline workflows, reduce manual effort, improve efficiency, and increase business value
• Uses AI to augment expertise and decision‑making while maintaining ownership, accountability, and professional judgment for final work products and outcomes.

Education & Experience

• Bachelor's Degree preferred, or equivalent combination of education and experience.
• 2+ years of experience in customer onboarding, implementation support, training delivery, customer success, or related experience preferred
• Experience within K-12 education, including special education, SaaS, or software implementation environments preferred
• Product training or instructional experience preferred

Why Join Mindex?

For more than 30 years, Mindex has helped organizations solve complex business challenges through custom software, cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture that empowers our employees to innovate, grow, and make a meaningful impact for our clients.

In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up, while also supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data‑driven decisions

Benefits

• Flexible Time Off
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Company‑Paid Life and Disability Insurance
• Professional Development Opportunities

Additional Information

Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.

Physical Requirements/Conditions

• Prolonged periods sitting at a desk and working on a computer
• No heavy lifting is expected. Exertion of up to 10 lbs