Training Manager, Medical & Key Account Manager (KAM)

Syneos Health Learning Solutions; Princeton (NJ); On-site; USD 83,000 - 88,000; Full time

Job summary

Syneos Health Learning Solutions in Princeton, NJ is seeking an experienced Interim Training Manager for Medical & Key Account Manager onboarding. You will own end-to-end design, development, and delivery of a best-in-class onboarding and training program for KAMs and Medical Science Liaisons.

The role requires strategic thinking, deep pharmaceutical training expertise, and the ability to lead complex cross-functional initiatives in a fast-paced alliance environment.

Qualifications

• 5+ years of pharmaceutical industry experience in sales training, medical training, sales excellence, learning and development, or commercial capabilities roles.
• Experience supporting KAMs, MSLs, and/or field medical teams.
• Strong disease-state and clinical acumen, including cardiovascular areas and market landscape.
• Experience developing and delivering large-scale onboarding and launch training programs.

Responsibilities

• Serve as the primary commercial training lead and program integrator for the KAM and Medical onboarding curriculum.
• Be responsible for learning strategy, content development, and leading implementation of training.
• Co-lead the development and execution of onboarding and training strategy for field readiness and launch readiness.
• Ensure alignment across commercial, medical, market access, and institutional strategy functions.
• Partner with the KAM Liaison Training Lead to drive consistency across learning programs.
• Ensure content is engaging, compliant, and aligned with business objectives.
• Facilitate communication among internal and external partners for timely delivery of project milestones.
• Manage external training and learning vendors to ensure quality and timely delivery.
• Escalate and resolve issues to keep initiatives on track.
• Drive continuous improvement based on stakeholder feedback.

Skills

Pharma training

KAM/MSL training

Project management

Stakeholder management

Adult learning design

Learning & development

Education

Bachelor's degree

Advanced degree preferred

Job description

Training Manager, Medical & Key Account Manager (KAM)

Location: Princeton, NJ, United States

Job ID: 17521-OTHLOC-CjawYfwH

Description

We are seeking an experienced Interim Medical & Key Account Manager (KAM) Training Manager to serve as the commercial training co-lead for a high-profile pharmaceutical alliance launch. This role will be responsible for the end-to-end design, development, and delivery of a best-in-class onboarding and training program supporting both Key Account Managers (KAMs) and Medical Science Liaisons (MSLs).

The successful candidate will partner closely with commercial, medical, market access, and institutional strategy leaders to ensure a seamless and integrated learning experience. This role requires a strategic thinker with deep pharmaceutical training expertise, strong cardiovascular knowledge, and the ability to lead complex cross-functional initiatives in a fast-paced alliance environment.

Key Responsibilities

• Serve as the primary commercial training lead and program integrator for the KAM and Medical onboarding curriculum.
• Be responsible for learning strategy, content development, and leading implementation of training.
• Co-lead the development and execution of a comprehensive onboarding and training strategy supporting field readiness and ensure all milestones are achieved ahead of launch readiness requirements.
• Ensure alignment across commercial, medical, market access, and institutional strategy functions.
• Partner closely with the KAM Liaison Training Lead to drive consistency and integration across learning programs.
• Ensure content is engaging, compliant, and aligned with business objectives.
• Facilitate communication among internal and external partners to ensure timely execution of project deliverables.
• Manage external training and learning vendors to ensure quality, efficiency, and timely delivery.
• Escalate and resolve issues proactively to keep initiatives on track.
• Drive continuous improvement based on stakeholder feedback and business needs.

Required Qualifications

• Bachelor's degree required; advanced degree preferred.
• Requires 3 days in the Titusville, NJ office.
• 5+ years of pharmaceutical industry experience in sales training, medical training, sales excellence, learning and development, or commercial capabilities roles.
• Demonstrated experience supporting Key Account Managers (KAMs), Medical Science Liaisons (MSLs), and/or field medical teams.
• Strong disease-state and clinical acumen, including the anticoagulant market (stroke, acute coronary syndrome, and atrial fibrillation) and the competitive landscape.
• Experience developing and delivering large-scale onboarding and launch training programs.
• Deep understanding of integrated delivery networks (IDNs), hospital systems, market access, and healthcare decision-making.
• Strong project management and stakeholder management skills.
• Proven ability to lead complex, cross-functional initiatives and influence senior leadership.

Preferred Qualifications

• Corporate sales excellence, commercial effectiveness, or capability-building leadership experience.
• Advanced facilitation and instructional design expertise.
• Experience supporting cardiovascular product launches.
• Knowledge of adult learning principles and modern learning methodologies.

The anticipated hourly rate for this position is $60.00/hr to $64.00/hr but may vary based on various factors such as the candidate’s qualifications, skills, competencies and proficiency for the role.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health?

We partner with industry experts to solve and execute against today’s toughest commercialization challenges facing the world’s leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.