TRAINING MANAGER, ENVIRONMENTAL SERVICES AND PATIENT EXPERIENCE

Compass Group USA; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance / AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

TouchPoint, a Compass Group USA company, seeks an Environmental Services Training Manager to ensure frontline associates are prepared to deliver high-quality cleaning, safety, and patient experience in a hospital setting. You will lead hands-on training, ongoing staff development, and performance observations, acting as a bridge between frontline staff, EVS leadership, and corporate training.

Responsibilities include coordinating new-hire training, supporting patient experience initiatives, and

Qualifications

• Associate or Bachelor’s degree preferred.
• 3 years of relevant experience in training, EVS, hospitality, or healthcare support.
• Strong written and verbal communication skills.

Responsibilities

• Plan, coordinate, and deliver new-hire training for hourly associates and management trainees.
• Ensure associates are trained to independently perform cleaning tasks to standards.
• Support patient experience initiatives through direct engagement and observation of cleaning quality.
• Serve as a resource for retraining, staff development, and consistent EVS practices.
• Manage administrative duties and training tasks.
• Provide clear communication and feedback to salaried EVS managers.
• Use corporate training initiatives to shape daily training content.
• Customize training documentation and tools for site-specific needs.
• Prepare monthly reports outlining training activity, participation, and performance.

Skills

Strong communication abilities

Leadership

Multi-tasking

Initiative

Proactive coaching

Microsoft Office

Education

Associate or Bachelor’s Degree preferred

Tools

Microsoft Office

Email & Internet tools

Job description

Other Forms of Compensation:

TRAINING MANAGER, ENVIRONMENTAL SERVICES AND PATIENT EXPERIENCE

Reports to: Sr. Director of Environmental Services / Asst Director

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

The Environmental Services (EVS) Training Manager is responsible for ensuring all new and current frontline associates are fully prepared to deliver exceptional cleaning quality, safety, and patient experience standards within a hospital setting. They will lead hands‑on training, ongoing staff development, patient experience rounding, and housekeeper performance observations, while leveraging corporate training initiatives to guide daily instruction. This role demonstrates strong communication, organization, and leadership while serving as a key connection between frontline associates, EVS leadership, and corporate training partners.

Key Responsibilities:

• Plan, coordinate, and deliver new‑hire training for hourly associates and management trainees through individualized coaching, small‑group sessions, and hands‑on instruction on the floor
• Ensure associates are trained to independently perform cleaning tasks to standards
• Support patient experience initiatives through direct engagement and observation of cleaning quality
• Serve as a key resource for retraining, staff development, and consistent EVS practices
• Manage a balance of administrative responsibilities and training
• Provide clear communication and feedback loops to salaried EVS managers
• Use corporate training initiatives to develop and guide daily training content
• Customize training documentation, forms, and tools to meet site‑specific needs
• Prepare monthly reports outlining training activity, participation, and performance statistics
• Serve as a liaison with other Training Coordinators, Corporate HR, and Corporate Training teams
• Conduct housekeeper performance observations; identify gaps and provide retraining as needed
• Facilitate training huddles, monthly town hall training topics, and ongoing education
• Participate in patient rounding to support patient satisfaction and service recovery
• Collaborate with the Office Manager and salaried managers for administrative tasks and sign‑offs
• Provide performance feedback and training updates to leadership.
• Additional duties as assigned

Qualifications:

• Associate or Bachelor’s Degree preferred
• 3 years of relevant experience, ideally in training, environmental services, hospitality, or healthcare support roles
• Strong communication abilities, both written and verbal
• Ability to multi-task and establish effective priorities in a dynamic, fast‑paced environment
• Demonstrates initiative, responsibility, leadership, and flexibility
• Ability to remain organized and engaged while managing multiple responsibilities
• Experience training or working with large teams and diverse workgroups
• Proficient computer skills to include various computer programs, Microsoft Office programs, e‑mail and the internet

TouchPoint is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.