Training Lead

ASM Research, An Accenture Federal Services Company; Jackson (MS); On-site; USD 100,000 - 123,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company seeks an IT Configuration Analyst to lead CMDB operations, maintain data quality, and govern configuration management activities across enterprise IT. You will collaborate with operations, engineering, and service management teams to ensure accurate configuration data supports incident, change, and problem management processes.

The role requires 4–7 years of CMDB/ITSM experience, ITIL knowledge, and the ability to obtain a SECRET clearance.

Qualifications

• Bachelor’s degree or equivalent experience in IT/CS/business.
• 4–7 years in configuration management, service management or IT operations.
• ITIL-aligned configuration management concepts and integration with incident/change/problem.
• Experience with enterprise ITSM/CMDB platforms (e.g., ServiceNow).
• Ability to obtain a SECRET clearance; U.S. citizenship required.
• Strong analytical and stakeholder engagement skills.

Responsibilities

• Lead CMDB day-to-day operations and CI lifecycle management.
• Analyze discovery feeds and change records to fix data quality.
• Plan configuration audits and oversee remediation with owning teams.
• Configure ITSM/CMDB tools for queries, reports, and dashboards.
• Ensure records are linked to CIs for traceability and reporting.
• Develop governance, standards, and training to sustain data integrity.
• Contribute to CMDB plans and ITIL-aligned procedures.

Skills

CMDB administration

ITIL

ServiceNow

Data quality

Stakeholder engagement

Education

Bachelor’s degree in IT/CS/Business or related

Tools

ServiceNow

Job description

The IT Configuration Analyst provides configuration management leadership to ensure the configuration management database (CMDB) accurately represents enterprise infrastructure, applications, and services. This role owns day‑to‑day and strategic CMDB activities, ensuring configuration data is complete, trusted, and usable for decision‑making across the IT environment.

Operating at a journeyman level, the analyst leads configuration audits, data quality improvement efforts, and governance activities that underpin effective incident, change, and problem management. The position serves as a key liaison between operations, engineering, and service management stakeholders to ensure configuration practices support stable, efficient, and compliant IT service delivery.

Key Responsibilities

• Lead day‑to‑day CMDB operations by establishing and enforcing processes to create, update, and retire configuration items (CIs) and their relationships.

• Analyze discovery feeds, manual updates, and change records to reconcile data discrepancies and drive corrective actions that improve CMDB completeness and accuracy.

• Plan and execute configuration audits and certifications, compare CMDB data to actual infrastructure and application inventories, and oversee remediation with owning teams.

• Configure and use ITSM/CMDB tools to build queries, reports, and dashboards that support impact analysis, risk assessment, and operational decision‑making.

• Ensure change, incident, and problem records are correctly associated with CIs to improve traceability, root cause analysis, and reporting on service impacts.

• Define, monitor, and report on CMDB data quality metrics, and partner with stakeholders to implement governance, standards, and training that sustain data integrity.

• Contribute to configuration management plans, procedures, and work instructions, aligning them with ITIL practices and enterprise policies for a regulated federal IT environment.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related discipline, or equivalent relevant experience.

• 4–7 years of experience in configuration management, service management, or related IT operations roles, including hands‑on CMDB administration and data quality improvement.

• Demonstrated working knowledge of ITIL‑aligned service asset and configuration management concepts and their integration with incident, change, and problem processes.

• Experience using enterprise ITSM/CMDB platforms (such as ServiceNow or similar) to maintain CIs, manage relationships, and build operational and audit reports.

• Ability to obtain and maintain a SECRET security clearance, with U.S. citizenship required.

• Strong analytical, communication, and stakeholder engagement skills, with the ability to coordinate across multiple technical and business teams.

Preferred Qualifications

• Experience supporting or leading an enterprise CMDB implementation, including discovery, service mapping, or integration with other IT operations tools.

• ITIL Foundation or higher‑level ITSM certification validating formal knowledge of configuration and related processes.

• Prior experience in a federal or highly regulated environment with documented configuration governance and audit requirements.

• Background in data quality, reporting, or metrics development focused on configuration or asset management data.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract‑specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$100k - $122.6k

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.