Training & Development Specialist Health Center Associate – NE

Planned Parenthood Action Fund, Inc.; Lincoln (NE); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid time off (PTO) & holidays

Education & training reimbursement

Unionized environment

Job summary

Planned Parenthood Health Center in NE seeks a Training & Development Specialist to advance patient care by developing and delivering trainings for health center staff. You will onboard new hires, collaborate with leadership, and create materials for onboarding and competency management.

The role focuses on front desk and back-office staff, requires travel between NE centers (and possible IA/MN/SD), and offers a comprehensive benefits package with paid training and a unionized environment.

Qualifications

• Minimum 1 year of customer service experience.
• Current BLS (Basic Life Support) certificate for healthcare providers.
• Experience effectively training and supporting new employees.
• Working knowledge of Microsoft Word and PowerPoint.

Responsibilities

• Prepares for and trains newly hired health center associates in Family Planning and Abortion Care.
• Works with staff and leadership to assess training needs and develop interventions and materials.
• Designs and develops training materials (instructor-led trainings, guides, eLearnings, etc.).
• Evaluates training programs to ensure quality and alignment with organizational goals.
• Travels between Planned Parenthood health centers to provide on-site training and evaluation.

Skills

Customer service

Staff training

BLS Certification

Tools

Microsoft Word

PowerPoint

Job description

Training & Development Specialist Health Center Associate – NE

Pay: The anticipated salary range for this position is $23-$29 per hour, depending on experience and qualifications. Compensation is determined based on a variety of factors, including relevant work experience, the skills required for the role, internal equity, market competitiveness, and budget considerations. We are committed to ensuring fair and competitive pay for all employees
Schedule: Full-time, 32 hours per week
Shift times: Approximately 9am – 5pm. Some evenings are expected.
Location: Omaha (3105 N 93rd St, Omaha, NE 68134) and Lincoln (5631 S 48th St #100, Lincoln, NE 68516) health centers. Some remote work for administrative duties.
Job type: Hourly/Non-Exempt
Float/Travel: Regular travel between NE Planned Parenthood health centers. Possibility of travel to locations in Iowa, Minnesota, or South Dakota. Travel time and mileage reimbursed!
Union Membership: This position is represented by SEIU.
Questions? Contact [e-mail] .

Job Summary:

Under the supervision of the Training and Development Manager, the Training and Development Specialist advances quality reproductive and sexual health care and exceptional patient experience by developing and delivering effective trainings and resources for new and established health center staff at PPNCS. Core roles and responsibilities include onboarding health center staff, participating in collaborative partnerships, education, and competency management, as well as administrative duties. This position specializes in training and onboarding all front desk and non-certified/non-licensed back-office staff (HCA Is, HCA IIs, and MAs) as assigned at Planned Parenthood. Training and Development Specialists are advocates in implementing our mission of “Advancing and protecting sexual and reproductive healthcare for all”. They may perform other related duties as assigned.

Benefits and Perks:

We offer a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance with equity-based premium tiers
• Free, virtual primary care for all employees enrolled in a medical plan:
  • NICE HEALTHCARE. A free, virtual primary care for entire household (in-home available for qualifying locations). Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications and more!
  • HealthiestYou – Virtual Care for employees outside of NICE Healthcare’s network.
• Proximal Health – Helps members access high quality, cost-effective, providers for certain services and offers $1,500 tax free benefit when members choose a designated provider for eligible services
• Employee Assistance Program
• Continued Education Reimbursement: up to $500 per year & 2 paid CEU days.
• Paid time off: PTO starting at .05769 accrual rate per hour worked.
• 8 hours volunteer paid time off annually.
• 8 paid federal holidays & 2 paid floating holidays.
• 403(b) retirement fund
• 8 weeks Paid Parental Leave
• Pet Insurance
• Earned Extended Leave
• Free subscription to Headspace App
• Time off to vote
• Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.

We also offer:

• Comprehensive paid training for all health services positions & flexibility with hours per week during training. Training includes classroom, mock clinic, and shadowing shifts.
• $1.50/hour (weekend), $3.00/hour (evening), $2.00/hour (Bilingual), and $3.00/hour (ultrasound)
• Option of picking up additional shifts, including at other locations other than your “home” clinic.

Minimum Qualifications:

• 1 years customer service experience
• Current BLS (Basic Life Support) Certificate for healthcare providers
• Experience effectively training and supporting new employees
• Working knowledge of technology necessary to perform job function including Microsoft Word and PowerPoint

Your Day-to-Day Responsibilities:

• Prepares for and trains newly hired health center associates in Family Planning and Abortion Care as assigned. Responsible for evaluating the effectiveness of onboarding for health center associates.
• Works with organizational staff and leadership to understand and assess needs and develops appropriate interventions and materials.
• Designs and develops training materials that can be used to train, mentor and coach staff in performing their job functions.
• Training materials include a wide variety of learning tools and structures, including but not limited to instructor-led trainings of individuals or groups, instructional guides, self-learning materials, eLearnings, and conference presentations.
• Develops, coordinates, implements, and evaluates training programs that support organizational needs that are aligned with the organization’s strategic plan. Formulates and implements evaluation systems to ensure the accuracy, consistency, and quality of training being provided.
• Travels to any of the PPNCS locations to provide initial and ongoing on the job training and evaluation for staff.
• Role models, communicates, teaches, and celebrates Planned Parenthood’s In This Together employee engagement and patient experience framework, championing efforts to make the organization the best place to work and the best place to receive care.
• Promotes standardization of evidence-based and/or best clinical practice. Coaches employees and/or works with site leadership to coach employees when they observe practices varying from standard.
• Supports health center leaders in the initial and ongoing evaluation of staff, and partners to provide development solutions that support high performance.
• Acts as a resource and support to PPNCS teams and employees in the provision of their job functions.
• Assists and prepares employees to be in alignment with and deliver consistent messages about PPNCS mission, strategic objectives, and values.
• Maintains connection to day-to-day health center operations and job proficiency by working a minimum of two shifts per month in a PPNCS health center. Health center shifts are scheduled in partnership with operational and staffing needs, including coverage needs identified through the When I Work scheduling system.
• Maintains training records as well as checking and tracking competency forms
• Coordinates training activities and all relevant information
• Maintains of all training materials
• Other administrative duties as needed

Immunization Requirements:

• Hepatitis B vaccination records and titers
• Measles, Mumps and Rubella (MMR) vaccination records or proof of immunization
• Chicken Pox vaccination records or proof of immunization
• Tuberculosis PPD Skin Test that is no older than 12 months

About Us:

At PPNCS, we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That’s why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission. To learn more: Our Mission .

When you work for Planned Parenthood, you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom.

Planned Parenthood is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status regarding public assistance. Planned Parenthood is committed to encouraging and promoting diversity as well as providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Planned Parenthood is dedicated to an equitable and inclusive work environment and encourages all interested candidates to apply regardless of initial skill set.

*Any job offer will be contingent upon the results of a background investigation.*

This position is included in the SEIU bargaining unit, and depending on state law, requires union dues be deducted from employee paychecks in an amount up to 2.25% of gross pay.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.